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SunTrust vs. Bank of America mortgages

Both lenders are known for excessive customer complaints — making choosing a winner difficult.

SunTrust and Bank of America (BofA) have similar product offerings and cater to a range of borrowers. But when it comes to customer service, both lenders have a bad track record, making it hard to choose a winner.

Our verdict: We can’t pick a winner

SunTrust and Bank of America are full-service banks that offer a range of financial products, along with mortgages. Both have thousands of branches, although SunTrust’s presence is mostly in the Southeast, while BofA is nationwide.

But when it comes to choosing a lender, size and convenience aren’t everything. We think customer service is important too.

That’s where both lenders fall short. Unlike other companies we’ve reviewed, SunTrust and BofA have garnered thousands of negative reviews and complaints online.

On the Better Business Bureau website, SunTrust has 2,202 complaints, while BofA has 6,615 complaints as of February 2022. On Trustpilot, hundreds of customers took the time to leave reviews, with 91% of SunTrust reviewers and 85% of BofA reviewers leaving a “bad” rating — the worst possible.

Most complaints focus on poor service, billing errors and a lack of communication and helpfulness from customer service representatives and loan officers. With so many mortgage lenders to choose from, we recommend comparing more companies to find one with a better customer satisfaction track record.

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Name SunTrust
(NMLS #93471)
Bank of America
(NMLS #399802)
At a quick glance
  • Choose this lender for access to a variety of government loan programs
  • Watch out for frustrating customer service and billing errors
  • A good option for low-income borrowers
  • Consider Bank of America if you value its nationwide footprint and like the idea of having your mortgage and banking under one roof.
  • Choose something else if reputation and customer experience is your top priority.
Loan products offered Conventional, Jumbo, FHA, VA, USDA, Home Equity/HELOC, Refinance Conventional, Jumbo, FHA, VA, Home Equity/HELOC, Refinance
State availability Not available in: AK, AZ, HI, OR Available in all states
Min. credit score 620 620
BBB Rating A+ A+
Trustpilot Rating Bad Bad
Pros
  • Low down payment options available
  • Available online in English and Spanish
  • Full-service banking
  • Accessibility
  • Low interest rates
  • Alternative credit data
  • Discounts for existing clients
Cons
  • Not available in all states
  • Higher than average interest rates
  • High volume of consumer complaints
  • Limited coverage in the Midwest
  • History of irresponsible mortgage lending
  • Less personalized approach
More info Read Review Read Review

Compare mortgage lenders

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

1 - 9 of 9
Name Product Loan products offered State availability Min. credit score
Interfirst
(NMLS #7872)
Interfirst
Conventional
AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, IL, IN, KS, LA, MD, ME, MI, MN, MO, MS, NH, NM, OH, OK, OR, PA, RI, SD, TN, TX, UT, VA, WI, WV, WY
620
Freedom Mortgage
(NMLS #2767)
Freedom Mortgage
Conventional, Jumbo, FHA, VA, USDA, Refinance
Available in all states
620
A lender that excels in FHA and VA loans, offering low down payment options to borrowers.
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Streamline your mortgage from quote to final payment — all from your computer or phone.
AmeriSave
(NMLS #1168)
AmeriSave
Conventional, Jumbo, FHA, VA, USDA, Refinance
Not available in: NY
620
Great customer reviews and customized rate quotes in three minutes with no SSN needed.
Veterans United
(NMLS #1907)
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
SoFi
(NMLS #1121636)
SoFi
Conventional, Jumbo, Home equity, Refinance
Not available in: HI
620
No hidden fees, multiple loan terms, and member discounts available.
Guaranteed Rate
(NMLS #2610)
Guaranteed Rate
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Find competitive rates and highly-rated customer service with this lender.
Morty
(NMLS #1429243)
Morty
Conventional, Jumbo
Not available in: AZ, HI, MA, MO, NV, UT
620
Preapproval in minutes and closing in as little as 3 weeks with no origination fees.
LendingTree
(NMLS #1136)
LendingTree
HELOC, Home Equity loans
Available in all states
620
Connect with vetted lenders quickly through this free online marketplace.
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