How does PlushCare work?
PlushCare is a telemedicine app that offers virtual appointments with a network of licensed, board-certified physicians across the US. Users are encouraged to treat the app as their primary care provider (PCP), and phone and video consultations are available 24/7.
To book a consultation, you’ll need to become a member. Once you’re registered, you’ll get access to same-day appointments and unlimited in-app messaging with the care team.
How long does an appointment last?
A standard consultation lasts 15 minutes.
Can I choose my doctor?
Yes. You’ll be able to browse a list of available doctors and choose one based on their qualifications, specialties, languages spoken and patient rating.
What conditions can PlushCare treat?
PlushCare offers urgent and basic preventative care. All physicians are capable of treating these conditions.
- Colds and flu
- Dental infections
- Ear pain
- Headaches and migraines
- Pink eye
- Sinus infection
- Strep throat
- Yeast infections
|Preventive and routine care|
- Back pain
- Digestive disorders
- Erectile dysfunction
- Hair loss
- Heart disease
- High blood pressure
- High cholesterol
- Kidney disease
- Men’s health — including prostatitis, erectile dysfunction and STIs
- Women’s health — including metabolic syndrome and STIs
- Skin conditions — including acne, cellulitis, hives, rashes and sunburn
- Generic prescriptions, including birth control and PrEP
- Dosage changes
- Medication reviews, refills and interactions
Can my doctor order a lab test?
Yes. PlushCare partners with Quest Diagnostics and LabCorp for lab tests, including cholesterol, diabetes and STD tests as well as specialist tests like mammograms, pap smears and colonoscopies.
If you need lab work, your doctor sends the referral to your nearest testing facility, and you’ll receive the results within three to five days of the test.
Can my doctor prescribe medication?
Yes. Doctors can write 90-day prescriptions for most common medications and send them to your local pharmacy for pickup.
But they won’t prescribe controlled substances with a high potential for abuse or addiction.
This list includes codeine, oxycodone and certain pain medications.
What doesn’t PlushCare treat?
Plushcare isn’t suitable for medical emergencies.
If you’re experiencing any of these illnesses or conditions, please see a doctor in person or go to the hospital:
- Brain and spinal cord injuries
- Broken bones
- Chest pain
- Lacerations (i.e. skin cuts and wounds)
- Loss of consciousness
- Severe burns
- Vomiting and coughing blood
What’s changed during COVID-19?
PlushCare can order diagnostic and antibody tests for patients who have been exposed to COVID-19 or experienced symptoms for 10 days or more.
You’ll need to make an appointment with a doctor, and if they believe you’re a good candidate for a diagnostic test, they’ll send you the LabCorp at-home testing kit overnight. The nasal swab test is 92% to 100% accurate, according to the Emergency Use Authorization Summary (EAU).
If you want an antibody test, you’ll have to go to a LabCorp or Quest Diagnostics lab in person. You should have results in three to four business days.
Tests aside, PlushCare has a comprehensive COVID-19 resource center on its site. Doctors can also assess your symptoms, develop a treatment plan and provide a doctor’s note if you need to miss work or school due to the virus.
Does health insurance cover the coronavirus?
How much does PlushCare cost?
PlushCare has two membership plans: the monthly membership costs $14.99 per month, and the annual membership will set you back $99 per year. The app offers a 30-day free trial for both plans.
Beyond the membership fee, there’s a $99 copay per visit. But if you have insurance, you’ll most likely pay less than $25 when you see a doctor.
If you don’t need PlushCare’s member services — like in-app messaging — you can call 899-221-5140 to request limited access to the app.
Can I use my FSA or HSA to pay for my PlushCare visit?
Yes. You can pay for your visit with your Flexible Savings Account (FSA) or Health Savings Account (HSA).
The app also accepts all major credit and debit cards.
Does PlushCare accept insurance?
Yes. PlushCare works with most major insurance companies, including Aetna, Anthem Blue Cross, Blue Shield, Cigna, Humana and United Healthcare. Your company will come down to your specific plan.
To find out if your insurance applies, go to PlushCare’s website and navigate to the Insurance Checker. Alternatively, you can call the support team at 800-221-5140.
Where is PlushCare available?
PlushCare is available nationwide. When you request a telemedicine appointment, you’ll be matched with physicians who are licensed to practice in your state.
The app is compatible with iPhone, iPad and iPod Touch, and requires iOS 12.0 or later. It also works on Android devices 6.0 and up.
Pros and cons of PlushCare
- Solid track record. 97% of cases are solved in the first visit, according to the company.
- COVID-19 testing capabilities. Your doctor can order a diagnostic test to be shipped to your home, or an antibody test for you to take at a facility.
- Offers prescription discount cards. All members can save up to 80% on medications at over 50,000 pharmacies in the US, including CVS, Walmart and Walgreens.
- Ability to add family members to your account. You can share your membership with up to five adult family members and all of your children. You won’t pay an additional fee, and each adult will get a private login.
- Strict requirements for doctors. PlushCare’s doctors average 15 years of experience and have all trained at one of the top 50 medical schools in the US, such as Stanford, Harvard or UCLA.
- Charges a membership fee. The app has a monthly or annual membership fee, which is unusual among telemedicine apps.
- High copay for uninsured users. At $99, the copay is on the expensive side — though most members can reduce the rate with insurance.
- Limited mental health services. The app only offers teletherapy in California. However, doctors can prescribe antidepressants and other psychiatric medications in all other states.
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PlushCare reviews and complaints
PlushCare is accredited with the Better Business Bureau (BBB).
On TrustPilot, the company has 4.5 out of 5 stars based on over 5,600 reviews. Users commented on how easy it is to book appointments with professional yet approachable doctors. Some members had billing issues and others said their physician didn’t show up to the appointment.
The app itself is user-friendly. It has 4.9 out of 5 stars on the App Store based on over 27,500 reviews and a 5-star rating on Google Play from over 1,800 reviews.
How to sign up for PlushCare
To become a member and start booking appointments:
- Download the PlushCare app for iPhone or Android
- Select Create an Account
- Enter your personal and contact details and answer a few questions about your health and medical history.
- Upload your insurance information
- Set your preferred pharmacy
What happens after I sign up?
Once you’ve signed up, you can start booking appointments.
Go to the home screen of the app and click Book Appointment. Otherwise, you can call 888-726-4082 to schedule a phone or video consultation.