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One Medical review Sep 2020

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Access 24/7 telemedicine and live chats with your doctor — but you’ll have to pay for in-person visits.

  • Explore this practice if you want to book virtual appointments at no extra charge.
  • Choose something else if you live outside the 12 states the company services.

How does One Medical work?

One Medical is a practice that operates on a membership model. As a patient, you pay an annual fee to access a range of services, including 24/7 virtual appointments and an app that manages your medical records.

Once you become a member, the idea is that you treat One Medical as your Primary Care Provider (PCP). Your doctor manages your routine and preventative care and coordinates any tests and treatments you need. They’ll also refer specialists and transfer your medical records to hospitals if you have an emergency.

Like most concierge medicine practices, One Medical limits its patient numbers to allow for longer consultations and communication between appointments. The company claims its doctors see a maximum of 16 patients daily — to compare, primary care physicians see an average of 25 patients a day nationwide.

Can I choose my doctor?

You don’t have to pick a PCP, but One Medical encourages new patients to read through doctors’ bios and specialties before booking an appointment.

If you don’t feel comfortable with your practitioner, you can switch by managing your preferences on the app.

What services are covered under my One Medical membership?

These services are included in the membership fee:

  • Access to an online portal and app to manage your medical records, review your care plan, renew prescriptions and make payments
  • Ability to book same- or next-day appointments
  • 24/7 telemedicine appointments, which are conducted via video
  • Ability to communicate with your PCP via email or the app
  • Round-the-clock contact with a care team that can answer questions about insurance, billing and referrals
  • Access to on-site lab services, which are available at select practices

What doesn’t my membership cover?

A One Medical membership allows you to see a doctor quicker and speak to them between appointments, but it only covers a short list of services.

The physical practices offer a full range of services — but you’ll have to pay for these out-of-pocket or ask your doctor to bill your insurance.

Type of serviceExamples
In-person visits with your doctor
  • Annual check-ups
  • Specialist referrals
Lab tests and procedures
  • Diagnostic testing for common illnesses, like the flu and strep throat
  • Blood, urine and saliva tests
  • STI tests
  • Fertility tests
  • COVID-19 diagnostic and antibody tests
  • Genetic screening
Medication
  • First-fill and recurring prescription medication
  • Inhalers
Vaccinations
  • Seasonal vaccines, like the flu shot
  • Travel vaccines, like the hepatitis A/B and meningococcal shots
Urgent and acute care
  • Treatment for falls, fractures, sprains and broken bones
  • Treatment for allergic reactions, ear and sinus infections, bronchitis, pink eye, cuts, burns and bites
Women’s health
  • Birth control counseling and prescriptions
  • Breast and cervical cancer screening
  • Menopause counseling
  • Menstrual disorders
Other medical services
  • Pediatric services — only at practices in the Bay Area, New York and Phoenix
Nonmedical services
  • Exercise, nutritional and weight management coaching
  • Disease management counseling
  • Mental health management

What’s changed during COVID-19?

One Medical conducts diagnostic tests at all practices, and antibody tests at most locations. The practice recommends any members who are essential workers, experiencing COVID-19 symptoms, elderly or immunocompromised to get tested. Most insurance companies cover the cost of the test, and if you’re uninsured, you’ll need to pay out-of-pocket.

The physical offices are equipped with HEPA air purifiers and hand sanitizer, and some locations have changed their lobby layouts to align with social distancing guidelines.

The practice made other changes in response to the coronavirus pandemic, including increasing the number of telemedicine appointments to cater to patients’ comfort levels.

How much does One Medical cost?

A One Medical membership costs $199 a year. If you can’t afford the annual fee, contact the billing department — they can waive the fee in certain cases.

More than 95% of One Medical’s patients have a membership through their employer, according to MarketWatch. If your workplace offers membership as part of their health benefits package, your fee will be subsidized. Some corporations — like Google — even have on-site clinics.

Does One Medical accept insurance?

Yes. The practice accepts most major medical plans as well as Medicare, including:

  • Aetna
  • Alliant Health Plans
  • Allways Health Partners
  • Anthem Blue Cross
  • Arizona Care Network (ACN)
  • BCBS MA
  • Blue Cross Blue Shield
  • CareFirst
  • Cigna
  • Empire BlueCross BlueShield
  • Health Net
  • Hill Physicians
  • Humana
  • Oscar
  • Oxford
  • Premera Blue Cross
  • Providence Health Network
  • Regence Blue Shield
  • Tufts
  • United Healthcare

If you opt in to a service that isn’t included under your membership fee, One Medical will charge your insurance. You may also have to pay a copay or coinsurance when you visit the practice, depending on your coverage.

Where is One Medical available?

The practice has over 85 offices in 12 cities across the US, and members can visit any location:

  • Atlanta
  • Boston
  • Chicago
  • Los Angeles
  • New York
  • Orange County
  • Phoenix
  • Portland
  • San Diego
  • Seattle
  • San Francisco Bay Area
  • Washington DC

Pros and cons of One Medical

Pros

  • Streamlined health management. Your PCP manages your preventive and routine healthcare, and sends notifications when you have a new action item.
  • Increased communication with your doctor. Your membership allows you to contact your doctor between appointments.
  • On-site labs at all locations. You can get blood work and common tests at the practice.
  • Submit prescription renewal and referral requests on the app. You may be able to avoid visiting the doctor for these basic services.
  • 24/7 telemedicine appointments. Book a virtual consultation at any time.
  • Free travel consultations for existing members. Your doctor can recommend vaccinations and other medications needed for your trip.

Cons

  • Limited list of included services. The fee doesn’t cover unlimited in-person visits — only telemedicine appointments.
  • Not nationwide. One Medical only has a physical presence in 12 cities.
  • Doctors book up quickly. Patients say it’s difficult to make an appointment with your PCP at some locations — but nurses and physician’s assistants may be available.

One Medical reviews and complaints

One Medical isn’t accredited with the Better Business Bureau (BBB), and it has an F rating for failing to respond to three complaints leveled against the practice over the past three years. All of the complaints related to billing issues, so be sure to ask about any potential costs upfront — and especially when your doctor recommends a test or procedure.

Customers award the company 3 out of 5 stars. Some mentioned the ease of booking appointments and having your medical records in one place, while others said doctors could be abrupt and slow to respond on the online portal.

The practice has received positive reviews from publications like Forbes and Fast Company for its app and growth. But according to online forums like Glassdoor, One Medical has a high turnover rate — which means you may not be able to see your preferred provider for long.

How to sign up for a One Medical membership

To become a member, go to One Medical’s site and complete the registration form. It will ask for your personal and contact details, as well as basic information about your health and medical history.

Once your payment has processed, download the app or log in to the online portal to start using the services associated with your membership.

Frequently asked questions

Expert review

Katia Iervasi

Review by


Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

One Medical is a big name in the membership space. It stands out for its on-site labs and low annual fee, and has over 85 locations across major markets like New York and San Francisco. The practice coordinates basic healthcare needs, and allows patients to book virtual appointments and request prescriptions and referrals on the app.

But it’s only available in 12 states, and the membership fee doesn’t cover the cost of in-person consults with your doctor — which is unusual for a concierge practice.

If you can afford the fee and like the idea of managing your health online, One Medical could be a good investment. However, those who prefer physically seeing their doctor may want to explore other membership medicine companies.

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