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Nationwide pet insurance review 2020

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Cover everything from accidents to routine care with the plan of your choice.

  • Get a quote if you’re looking for wide coverage from an established company.
  • Pick something else if the package tiers don’t work for your needs.

Dogs, Cats

Pets covered

What pet insurance coverage does Nationwide offer?

Nationwide offers three levels of coverage, two packages with wellness coverage and one without. Those packages cover:

What’s coveredDescriptionComplete care with wellnessMedical plan with wellnessMedical plan
AccidentsProblems that arise from unavoidable mishapsYesYesYes
IllnessesGeneral illnesses like upset stomach and specific conditions like urinary tract infectionsYesYesYes
HospitalizationIn-hospital or outpatient careYesYesYes
SurgeriesCoverage for invasive or minimal proceduresYesYesYes
Alternative treatmentsHolistic and alternative options like acupuncture or water therapyYesNoNo
PrescriptionsCoverage for any medicine the vet prescribesYesYesYes
Therapeutic dietFor specialty diet or supplements prescribed by a vetYesNoNo
Chronic conditionsCare for long-lasting problems like diabetesYesSpecified conditionsSpecified conditions
Dental diseasesRepair your pet’s dental problems after accidents or some illnessesYes, including gingivitisYesYes
Hereditary and congenital conditionsGenetic or at-birth conditions covered if not known before coverageYes, no waiting periodSpecified conditions after one-year waiting periodSpecified conditions after one-year waiting period
CancerCoverage for chemotherapy or other cancer treatmentYesYesYes
Wellness examsRoutine vet visit to protect from future medical issuesYesYesNo
Routine bloodwork and parasite testingRoutine tests like bloodwork or heartworm testsYesYesNo
Flea or heartworm preventionRoutine medication to prevent fleas, worms or heartwormYesYesNo
VaccinationsCoverage for preventive and routine vaccinesYesYesNo
Spay or neuterOptional procedure to prevent your pet from having offspringYesNoNo
24/7 advice lineCall a professional with your health questions before heading to the vetYesYesYes
Behavioral treatmentsBehavioral therapy that prevents future accidents or injuriesYesNoNo

Did you know? Nationwide works with employers.

If your employer offers Nationwide pet policies, you may get additional benefits or coverage at a lower cost. It’s worth asking your employer if you’re interested in this company.

How much is Nationwide pet insurance?

This major insurer starts its most comprehensive plan at $64 per month and its budget-friendly plans start around $34 per month. Compared to other pet insurers, Nationwide offers fair rates for its coverage.

Typically, you’d pay between $20 and $40 per month for an accident and illness policy, depending on which type of pet you have. Then, you might pay $15 to $20 per month for wellness coverage.

Nationwide pet insurance quotes

With Nationwide, you can choose the comprehensive plan with a deductible and high reimbursement rate. Or on the other plans, you’ll pay the deductible and then any expenses that go beyond that condition’s maximum limit.

BreedAgeGenderDeductibleReimbursementMaximumMonthly rate
CatDomestic shorthair2 yearsFemale$25090%Unlimited$39.78
CatDomestic shorthair2 yearsFemale$250N/ADefined benefits for medical and wellness$32.05
CatDomestic shorthair2 yearsFemale$250N/ADefined benefits for medical$14.05
DogMixed breed2 yearsFemale$25090%Unlimited$69.43
DogMixed breed2 yearsFemale$250N/ADefined benefits for medical and wellness$44.47
DogMixed breed2 yearsFemale$250N/ADefined benefits for medical$26.47

Which discounts can I get?

Nationwide offers a few discounts to sweeten your deal:

  • Multiple pets. Score a 5% discount for covering other pets with the same insurer.
  • Multipolicy. You can shave another 5% off your premium if you hold other Nationwide policies, like car or home insurance.
  • Annual payments. Maximize your savings by paying in one lump-sum payment, avoiding around $20 in processing fees.

Pros and cons of Nationwide pet insurance

Pros

  • Wide coverage. Nationwide offers far-reaching protection for your pet’s accidents, illnesses and routine care in convenient coverage packages. This way, you won’t have to source multiple insurers to cover most of your pets care costs.
  • Premium perks. It’s Complete plan offers no age or coverage limits and doesn’t require a waiting period to cover hereditary conditions.
  • Insures pets other than dogs or cats. You can find coverage for your bird, reptile or other beloved pet.
  • Fair rates and budget options. Its rates run as expected for each type of policy it provides. We like that you can choose a package tier that fits your budget and lifestyle.

Cons

  • Mixed customer satisfaction. As with any large insurer, this company sees a mixture of comments and negative reviews, yet high business ratings. Its overall ratings suggest the number of complaints are standard for a business of its size.
  • Lower tiers have percondition limits. Nationwide puts a dollar limit on each qualifying condition for its mid- and low-tier packages. Some conditions are only covered if diagnosed as secondary to the main health problem. Knowing what’s covered and to what limit can get confusing if you’re rushing to the vet for an unknown problem.
  • Hefty down payment and fees. The company requires you to pay double your monthly premium for the first payment and charges a $2 processing fee for each payment.
  • 14-day waiting period. Your policy won’t go into effect until 14 days after you submit your application and payment. Other policies let you tap your policy for accidents and wellness within a few days.

Veterinary Pet Insurance (VPI) was the first insurance company to ever sell a pet insurance policy in the US — it protected the famous movie star dog, Lassie. VPI was backed by Nationwide from the beginning. In 2014, Nationwide moved to consistent branding across all its insurance companies, including VPI. To accommodate the new branding, VPI changed its name to Nationwide pet insurance.

What’s not covered by Nationwide?

You’ll see a short list of exclusions on this major company’s policies, including:

  • Pre-existing conditions
  • Cosmetic procedures
  • Breeding
  • Nonveterinary fees, like taxes or waste disposal
  • Boarding or grooming
  • Conditions not specified on the medical plan with wellness or medical plan packages

Nationwide pet insurance reviews and complaints

You won’t find many reviews specifically about Nationwide’s pet insurance. However, as a whole, the company sees mixed ratings and reviews. Nationwide holds an A+ rating with the Better Business Bureau, despite its low 1 out of 5 stars rated by BBB customer reviews.

As of July 24, 2020, it’s received over 230 complaints on the BBB. Several recent complaints cited misunderstandings with the company’s customer service, billing issues and slow refunds when requesting a cancellation.

On a positive note, Nationwide holds a 1.14 rating from the 2019 National Association of Insurance Commissioners complaint index. This complaint index assigns a rating based on a company’s number of complaints compared to its business size. Since the national standard complaint rating is 1.00, Nationwide’s rating shows that it receives a standard number of complaints.

How do I sign up?

You can zip through an online quote for a quick application process, following these steps:

  1. From the main website click Start quote to start your application.
  2. Enter basic information about you and your dog and continue.
  3. View each coverage package’s details and choose one.
  4. Answer a few more questions about your pet.
  5. Enter your address and payment details.
  6. Start your coverage 14 days after your application and payment is submitted.

Alternatives to Nationwide

Name Product Pets covered Seniors accepted Hereditary conditions Chronic illness
Petplan
Dogs, Cats
Cover unexpected vet bills from emergency exams, injuries, surgery and more.
Embrace
Dogs, Cats
Enjoy extra benefits with coverage for exam fees, curable conditions and wellness visit reimbursement.
Pet Assure
Dogs, Cats, Horses
Save up to 25% on all vet bills including wellness and dental visits for as little as $10/month.
PetFirst
Dogs, Cats
Get coverage starting at $9 per month for cats and $15 for dogs. Talk to an agent at 888-738-0683.
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Expert review

Sarah George

Review by


Sarah George is a writer at Finder who unravels complicated topics about insurance, business and finance. She's been wordsmithing for nearly five years, after earning an English education degree. Her insurance know-how has been featured on CarInsurance.com. You can usually find Sarah sipping hot tea and talking through movie plots in her downtime.

Expert review

Nationwide offers three coverage tiers to fit most budgets, and all three are accident and illness policies. The company throws in extra perks if you buy its premium plan, covering any age with no limits on the amount you can be reimbursed. While its customer reviews are mixed, its high business ratings suggest the company is seeing a normal amount of negative and positive reviews for any business.

However, the lower-tiered coverage plans cap the amount you’re reimbursed at a specific dollar amount, and that number is different for every qualifying condition. This can make for a confusing situation if you’re deciding whether to move forward with certain vet care.

These plans work best for those who want some medical coverage at an affordable price but aren’t wanting the most robust protection possible. If you’re okay with a higher price, the premium plan reimburses up to 90% for most medical and wellness costs without limit.

Either way, you can compare several pet policies for their coverage and benefits to see how Nationwide stacks up.

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