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On-demand insurance for your favorite things.
How Trov works
Trov isn’t your everyday insurance. It’s an app-based policy for individual items that you can switch on and off as needed. You can use it as an insurance policy when moving or traveling with valuables or keep long-term coverage on your valuable items.
It’s based around the Trov app. Generally, it’s as simple as:
- Downloading the app
- Setting up your profile and payment details
- Taking a photo of the items you want covered
- Switching on your protection
When you sign up, you’ll set up your chosen payment details in the app. Premiums are automatically deducted from that payment source, and when a claim is approved, you’ll also receive money in your chosen way.
What happens when I switch protection on?
When you switch protection on, you’re billed for the time remaining in that month, and your items are covered. If you turn protection back off before the end of the month, you’ll be refunded for any unused time. And if you don’t turn protection off, your coverage will continue for another month and you’ll be billed again.
What exactly am I covered for?
Items are insured against accidental damage, loss, theft or mechanical breakdown. So if you accidentally drop your phone or your laptop is destroyed in a fire, you’re covered.
You could be covered for:
- Borrowing a friend’s professional-grade camera
- Renting a mountain bike for the weekend
- Playing a music gig with high-end equipment
What isn’t covered?
Exclusions can vary depending on where you live, but you generally won’t be covered for:
- Failure to reasonably care for items, or to prevent loss, theft or damage.
- Wear and tear, chips, scratches, superficial cracks, rust, gradual deterioration or corrosion
- Corrupted, lost or damaged data
- Pre-existing damage from before you took out protection
- Mechanical or electrical failure or breakdown, unless it’s caused by lightning
- Damage caused by floods, tornados, hurricanes or other acts of nature
How much are my items insured for?
Trov decides how much coverage you’ll get based on the type of item and its general condition. You can see how much protection you’re eligible for before you start your coverage.
This amount might change at renewal times or if you turn your coverage off and then on again later.
How much does it cost?
The cost is based on a range of factors. Some of the most significant are:
- The value of the item. More expensive things will naturally cost more to protect. The cost might change at renewal periods as the insured value of items changes.
- Your age and gender. This affects the statistical likelihood of a claim.
- Your address. If you live in a high-crime area, you may pay more.
- Item type. The category of item and its portability affect how at-risk it may be of different hazards.
- Your deductible. If you choose a higher deductible, you’ll pay lower premiums.
How to make a claim
You can file a claim from the Trov app. If your insured item was damaged, Trov can help you get it fixed. And if it’s a total loss, the company will replace it with the same model or something similar.
You may be required to provide proof of ownership when you claim, so it’s a good idea to keep any receipts and take photos of your items before you have them insured.
To avoid issues when you file a claim, don’t:
- Dispose of damaged parts or whole insured items without Trov’s consent
- Carry out unauthorized repairs without Trov’s consent
- Accept payment from someone who admits fault for the loss or damage of a protected item
What can I cover with Trov?
Trov offers on-demand insurance for tech equipment, like laptops and phones, as well as sporting equipment, music equipment and photography gear. In the future, the company may also offer renters insurance, auto insurance and small business insurance, but those options aren’t available in the US yet.
As of July 2019, Trov is only available in the following states: Alabama, Arizona, Arkansas, Delaware, Idaho, Iowa, Georgia, Maryland, Masschusetts, Michigan, Nevada, South Dakota, Tennessee, Vermont, Virginia, and Wyoming.
To keep your insurance active, you’re required to:
- Stay up to date on payments. This will generally mean making sure your chosen account or card has adequate funds for a direct debit. If you’re behind on payments, then any claims paid by Trov might be reduced by the amount you’re behind on. If you fall too far behind, then your coverage could be canceled.
- Provide up to date information about yourself and your item. You need to be upfront about pre-existing damage to items and provide honest details as requested by Trov. Any inaccurate information could lead to a denied claim.
- Provide up-to-date information about events. You will need to provide timely information about events that could result in a claim. For example, if you’re moving to a new address, you should notify Trov.
Where do I get Trov?
You can download the app from the Apple App Store or the Google Play Store.
Compare alternatives to Trov
If you need temporary or permanent protection for one or two high-end items, Trov can help. But if you have a whole house or apartment full of belongings you need to protect, compare home insurance companies or renters insurance companies to find one that’s a better fit.
Frequently asked questions about Trov
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