Truist HELOC: Limited, Best for Current Truist Customers (2026)

Who Truist is best for

Truist is best for homeowners who already bank with Truist and live in one of the 19 states where HELOCs are available. It’s a good fit for borrowers who want the flexibility to convert portions of their HELOC balance to a fixed rate and have enough equity to access up to 89% of their home’s value.

However, borrowers who prioritize strong customer service, lower fees or relationship discounts may want to consider other HELOC lenders. If you don’t live in one of Truist’s service states, you’ll need to look elsewhere.

Is Truist legit?

Yes, Truist is a legitimate and highly established financial institution. The bank was formed in 2019 when BB&T (founded in 1872) merged with SunTrust Banks. Today, Truist is the ninth-largest bank in the United States with nearly 2,000 branches across 15 states and serves approximately 15 million customers.

Truist holds an A+ rating from the Better Business Bureau (BBB), where it has been accredited since 1967. However, the BBB shows thousands of customer complaints with an average customer review score of just 1.08 out of 5 stars. The bank is also rated “Bad” on Trustpilot with a rating of 1.2 out of 5 stars.

What makes Truist different?

Truist stands out for offering borrowers the ability to convert all or portions of their HELOC balance to a fixed interest rate. This flexibility allows homeowners to lock in rates when they’re favorable or when they need predictable monthly payments.

The bank also offers:

• High loan-to-value access. Borrowers can access up to 89% of their home’s equity, which is higher than many competitors who typically max out at 85%.
• Variable or fixed-rate options. During the 10-year draw period, you can choose to keep your balance on a variable rate (based on the Prime Rate plus a margin) or convert portions to fixed rates with terms of 5, 10, 15, 20 or 30 years. You can have up to five fixed-rate draws open at one time.
• Flexible payment options during draw period. Truist offers three payment options during the draw period: interest-only payments, variable-rate repayment (1.5% of outstanding balance) or fixed-rate repayment based on your selected term.
• No initial draw requirement. Unlike some lenders, Truist doesn’t require you to take an initial draw when you open your HELOC.
• Introductory rate option. According to other recent lender reviews, Truist offers a promotional introductory variable rate as low as 6.49% APR for the first nine months for borrowers with excellent credit. (Verify current promotional rates as these change frequently.)

Where Truist falls short

While Truist offers flexibility with its HELOC product, several drawbacks make it less competitive than other lenders:

• Poor customer service. Customer reviews across multiple platforms (BBB, Trustpilot, WalletHub) consistently mention terrible customer service experiences, including long wait times, unhelpful representatives, difficulty reaching loan officers and unresolved issues.
• Higher fees. Truist charges a $50 annual fee in nine states (AL, AR, CA, FL, GA, IN, KY, NJ and OH) and a $15 fee every time you convert a portion of your balance to a fixed rate. Many competitors waive annual fees or charge less.
• No relationship discounts. Unlike banks such as U.S. Bank or PNC Bank that offer 0.25% to 0.5% rate discounts for autopay or maintaining accounts, Truist doesn’t provide any relationship pricing benefits.
• Limited availability. Truist HELOCs are only available in 19 states plus Washington, DC, meaning most of the country cannot access this product.
• No home equity loans. Truist only offers HELOCs, not traditional home equity loans with fixed rates and lump-sum disbursements.
• Rates higher than competitors. Truist’s standard variable APR range of 7% to 13.60% is higher than many competing lenders who offer lower introductory rates for longer periods.
• Limited rate transparency. The bank doesn’t provide customized sample rates online, requiring you to contact it directly for personalized quotes.

Truist HELOC details

Truist contact info

Costs and fees

Understanding the costs associated with a Truist HELOC is essential before applying. Here’s what you can expect:

Annual Fee

Truist charges a $50 annual fee on HELOCs in nine states: Alabama, Arkansas, California, Florida, Georgia, Indiana, Kentucky, New Jersey and Ohio. There is no annual fee in the other service states.

Fixed-Rate Conversion Fee

Each time you convert a portion of your HELOC balance to a fixed rate, Truist charges a $15 service fee. Since you can have up to five fixed-rate draws open at one time, this could add up to $75 in fees over the life of your HELOC.

Closing Costs

Closing costs can range from $0 to $10,000 and may vary by state. Truist offers to cover most or all of your closing costs if:

• Your requested loan amount is $500,000 or less.
• You qualify for the offer.
• You keep your HELOC open for at least 36 months.

If you close your HELOC within three years of opening, you’ll be required to reimburse Truist for any closing costs it pays on your behalf.

Interest Rate Structure

Truist’s HELOC uses a variable interest rate based on the Wall Street Journal Prime Rate plus a margin. As of January 1, 2026, the Prime Rate is 6.75%.

Variable APR range: Prime + 0.25% to Prime + 6.85% (currently 7% to 13.60% APR)

The rate you receive depends on:

• Your credit score
• Your home’s location
• The credit line amount
• Your combined loan-to-value (CLTV) ratio
• Other underwriting factors

Fixed APR range: 6.74% to 14.83% APR (for fixed-rate conversion option)

How to qualify for Truist HELOC

• Excellent credit (typically 740+) required for lowest rates; lower scores may qualify with higher rates
• Sufficient home equity, you can borrow up to 89% of home’s value minus mortgage balance
• Property must be owner-occupied primary residence, second home or condo (not investment property, mobile/manufactured home or co-op)
• Located in one of 19 states: AL, AR, CA, DC, FL, GA, IN, KY, MD, MS, NC, NJ, OH, PA, SC, TN, TX, VA or WV
• Steady income and manageable debt-to-income ratio (typically below 43%)
• Approved home valuation required (appraisal, evaluation or automated valuation)
• Truist must hold first- or second-lien position on property
• Second homes must be occupied at least 14 days per year

Required documentation

• Personal information. Full name, address, phone number, Social Security number and government-issued photo ID.
• Co-applicant information (if applicable). Co-applicant’s personal and employer information.
• Employment information. Current employer name, phone number and employment history.
• Income verification. Recent pay stubs, W-2 statements or tax returns (if self-employed).
• Financial assets. Description of assets, financial institutions and account values.
• Debt information. List of debts including lender names, payment amounts and balances.
• Bank statements. Recent statements from your financial institutions.
• Property information. Collateral details, current mortgage information and homeowner’s insurance declaration page.

A Truist representative will contact you after application submission to request any additional documentation needed.

How to apply

1. Calculate your equity and start application. Use Truist’s online calculator at truist.com/loans/heloc to estimate available equity, then select Apply Now to complete the application in minutes.
2. Provide your information. Enter personal details, employment info, financial assets and debts and property details.
3. Work with your dedicated loan officer. Truist assigns you a loan officer who will guide you through the process and request supporting documents (pay stubs, tax statements, bank statements, insurance proof).
4. Complete home valuation. Truist arranges an appraisal, evaluation or automated valuation to determine your property’s current value.
5. Review and sign loan documents. Carefully review terms; if Truist pays closing costs, keep the line open 36 months to avoid reimbursement.
6. Access your funds. Begin drawing from your HELOC after closing; typical closing time is 26 days.

How Truist compares to other lenders

Truist reviews and complaints

Despite Truist’s A+ BBB business rating and longstanding accreditation, customer reviews reveal significant service quality concerns. Common complaints include extremely poor customer service with long wait times, difficulty reaching assigned loan officers, unexpected account holds and lack of problem resolution despite multiple calls.

Customers frequently report being transferred between departments, receiving inconsistent information from different representatives and facing complicated payment processes. However, some borrowers report positive experiences with helpful individual representatives, smooth refinance processes, professional loan officers and assistance during financial hardship when they connect with the right person.