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Zocdoc review Jan 2021

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With this free platform, you can read patient reviews and find a doctor that accepts your health insurance.

  • Use this platform if you want to avoid calling a doctor’s clinic or your insurance company ahead of an appointment.
  • Choose something else if you live in an area where many doctors don’t use Zocdoc.

How does Zocdoc work?

Zocdoc is an online platform that allows patients to book, change and reschedule appointments with physicians. It gives you access to a doctor’s calendar so you can see their available dates and times — and according to the company, most people secure an appointment within 24 to 72 hours.

The platform helps you narrow down your options by filtering doctors by location, specialty and insurances accepted. Each doctor profile includes their bio, credentials and availability, along with verified patient reviews.

Zocdoc also allows patients to complete check-in forms ahead of their appointments, and sends reminders when you’re due for specific checkups.

Where is Zocdoc available?

Zocdoc is available in 2,000 cities nationwide and it has the biggest presence in Atlanta, Chicago, Denver, Houston, New York, Philadelphia, Phoenix, San Antonio and Washington DC.

What devices can I use Zocdoc on?

You can access Zocdoc via your desktop or smartphone. The app is compatible with the iPhone, iPad and iPod Touch and requires iOS 11.0 or later. It also works on Android devices 5.0 and up.

What physicians are listed on Zocdoc?

Zocdoc plays host to a range of medical and mental health professionals, as well as wellness experts. The list includes:

  • Acupuncturists
  • Allergists
  • Audiologists
  • Cardiologists
  • Chiropractors
  • Dentists, endodontists, orthodontists and prosthodontists
  • Dermatologists
  • Dietitians
  • Ear, nose and throat doctors
  • Emergency medicine physicians
  • Endocrinologists
  • Gastroenterologists
  • Hearing specialists
  • Hematologists
  • Infectious disease specialists
  • Infertility specialists
  • Internists
  • Naturopaths
  • Nephrologists
  • Neurologists
  • Nurse Practitioners
  • Nutritionists
  • OB-GYNs
  • Oncologists
  • Optometrists and ophthalmologists
  • Pain management specialists
  • Pediatricians
  • Physical therapists
  • Podiatrists
  • Primary care doctors
  • Psychiatrists
  • Psychologists, therapists and counselors
  • Pulmonologists
  • Radiologists
  • Rheumatologists
  • Sports medicine specialists
  • Surgeons — including oral, orthopedic, neuro and plastic surgeons
  • Urgent care specialists
  • Urologists

Did Zocdoc make any changes during COVID-19?

Yes. To align with social distancing guidelines, Zocdoc now offers telemedicine for the first time. As part of the program, it offers a HIPAA-compliant video software that healthcare providers can use for virtual appointments — a service that has proved popular.

Along with putting virtual visits front and center, Zocdoc encourages providers to update their profiles with the safety precautions they’re taking to combat COVID-19. This may include spaced-out appointments, sanitization schedules and mask guidelines.

How to sign up for Zocdoc

You can download the app or head to the site to create an account. Either way, follow these steps:

  1. Click Sign Up, then Patient
  2. Type in email address, password and phone number
  3. Enter the verification code you receive via text

What happens next?

Once you’ve set up an account, you’re free to book appointments. You can search for doctors by name, speciality or ZIP code, or browse doctors who perform the procedure you need or accept your insurance.

You’ll then be shown a list of matching providers with links to their Zocdoc profiles.

Does Zocdoc work with insurance?

Zocdoc doesn’t process any insurance-related payments like copays. However, it can help you find a healthcare provider that accepts your plan without needing to call your insurer.

You can use the “insurance checker” feature, which asks you to either upload a photo of your insurance card or input the details manually. The system then displays a list of providers who take that plan.

For medical consultations, Zocdoc calculates your expected copay based on your plan as well as the doctor’s speciality and reason for your visit.

Pros and cons of Zocdoc

Pros

  • Free service. Patients don’t pay anything to browse profiles and book appointments.
  • View doctor’s availability. Every profile has a calendar, which means you can see the doctor’s available appointments at a glance.
  • Insurance checker feature. Filter your results to only show providers who accept your insurance.
  • Helpful filters. Along with in-network providers, you can also filter doctors by specialty, location, languages spoken and gender.
  • Ability to fill out medical forms in advance. The “check in” feature allows you to digitally complete your paperwork and share it with your doctor ahead of your appointment.

Cons

  • Some useful reviews may not be published. Zocdoc blocks reviews with pricing specifics and “profanity,” which means negative reviews may be filtered out.
  • Many placeholder profiles. The site populates the profiles for doctors who aren’t actually on Zocdoc using data from the American Board of Medical Specialties, which can be frustrating for users.

Zocdoc reviews and reputation

Zocdoc isn’t accredited with the Better Business Bureau (BBB), and the agency has given it an F rating for failing to respond to complaints. Customers filed 30 complaints in the past three years, which is relatively low for a tech company — but businesses are penalized for not resolving complaints. That said, most of the complaints were submitted by healthcare practices that signed up to use the service and experienced billing issues.

On TrustPilot, Zocdoc has 2.5 out of 5 stars based on over 1,000 reviews. Customers appreciate that they can filter listings and look at doctors’ calendars without having to call the clinic. But others flagged outdated profiles, and some users said their doctor had no record of their booking.

As for the Zocdoc app, it has 4.7 out of 5 stars on the App Store and 4.5 out of 5 stars on Google Play based on over 7,000 reviews each. The reviews are overwhelmingly positive, with people praising the app’s user-friendliness and sleek design.

Frequently asked questions about Zocdoc

Expert review

Katia Iervasi

Review by


Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

Zocdoc makes the process of booking medical appointments easier by displaying doctors’ availability in realtime. Thanks to this feature, many users are able to lock in an appointment within one to three days. It recently launched a telemedicine platform to cater to patients who want to stick to virtual visits during the COVID-19 pandemic.

The app has a long list of healthcare providers, including primary care doctors, specialists and alternative medicine practitioners like acupuncturists. It helps patients find in-network providers and allows them to fill out medical forms ahead of time.

But if you’re booking a same-day appointment, it’s worth calling the clinic to confirm — some users report that doctors don’t always get the message in time.

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