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What to expect with CornerStone student loan servicing

How to make repayments and avoid common issues.

CornerStone is the federal loan servicer branch of the Utah Higher Education Assistance Authority (UHEAA), though it serves student loan borrowers across the country. While it has a lower complaint volume than other federal servicers, some borrowers have had issues with its slow processing time.

How do repayments with CornerStone work?

CornerStone has a handful of options when it comes to how you pay off your student loans. If you don’t plan on paying by debit card or check, have your bank account number and routing number on hand before you get started.

Automatic payments

CornerStone — and most other servicers — recommends that you sign up to have automatic payments deducted from your bank account each month. You’re eligible for a 0.25% interest rate discount when you enroll.

How to sign up

  1. Log in to your online CornerStone account.
  2. Click Payments and Billing.
  3. Click Automatic Payments.
  4. Follow the instructions to set up your bank account for autopay.

It can take up to three days for your registration to go through. If you have a payment due within that time, CornerStone advises borrowers to make a manual payment just to be safe.

Online

If you don’t want to sign up for automatic payments, paying your bill online is one of the easier options. It works a lot like automatic payments, but you won’t be eligible for that 0.25% interest rate discount. To pay your bill online:

  1. Sign in to your CornerStone account.
  2. Click Make a Payment.
  3. Enter the amount you’d like to pay and click Make a Payment.

You can make an online payment at any time or schedule one up to 60 days in advance. CornerStone saves your bank account information after you enter it the first time so you won’t have to scramble for your checkbook each month.

Over the phone

Don’t want to pay online? CornerStone also allows you to pay over the phone by calling 800-663-1662 at any time of day. Make sure you have your account number and date of birth handy before you pick up the phone.

Like with online payments, you can schedule a payment up to 60 days in advance to make it work around your pay schedule. And it typically takes between 24 and 48 hours for CornerStone to process your payment.

By mail

If you’d rather send a paper check or money order, mail your payment to the following address:

US Department of Education
CornerStone Education Loan Services
P.O. Box 105189
Atlanta, GA 30348-5189

Write your account number on the check — or the borrower’s account number if you’re a cosigner. CornerStone recommends that you mail your check five to seven days before the payment is due.

How can I pay off my loan early?

There are a couple ways you can pay off your loan early through CornerStone:

Make interest-only repayments in school

If some or all of your loans are unsubsidized, interest begins to add up while you’re still studying. And once you do start making repayments, that interest gets added to your loan balance, increasing the overall cost of your loan. To avoid this, CornerStone recommends that you make interest-only repayments as soon as possible by logging in and creating an account.

Pay ahead

Another option to pay off your loan early is to make an extra payment above the minimum amount. CornerStone first applies your extra payments to any unpaid interest before applying it to your loan principal.

If you pay off all or part of your next payment amount ahead of time, you won’t have to make a minimum payment the following month. However, you can continue to prepay your loan and pay it off early. Unlike with some servicers, CornerStone doesn’t provide instructions on how to make targeted prepayments toward certain loans, though you might be able to by calling customer service.

How to contact customer service

CornerStone has several ways you can reach customer service — and is one of the few providers that allows you to just drop in.

Over the phone

CornerStone customer service number: 800-663-1662

You can reach customer service during the following hours:

  • Monday to Thursday: 6 a.m. to 7 p.m. MT
  • Friday: 6 a.m. to 5 p.m. MT

By fax

CornerStone fax number: 801-366-8400

Fax documents to this number at any time.

Send mail

Mail any customer service-related correspondence to the following address:

P.O. Box 145122
Salt Lake City, UT
84114-5122

Keep in mind, this isn’t the same address you should use to mail payments.

In person

Already in Salt Lake City? You can also stop by the CornerStone office to speak to a customer service representative at the following address:

Board of Regents Building, The Gateway
60 South 400 West
Salt Lake City, UT 84101-1284

Its office is open for walk-ins Monday through Friday from 8 a.m. to 5 p.m.

How to refinance my CornerStone student loans

Currently, refinancing is one of the only ways to change your federal loan servicer — you can also apply for a Direct Consolidation Loan or public service forgiveness to work with another federal loan servicer like FedLoan or Nelnet. But switching to a private lender gives you more servicers to choose from.

Before you refinance, be aware of what you stand to lose. You won’t be eligible for certain forgiveness programs, flexible repayment plans including income-driven repayments, and your deferment and forbearance options are typically more limited. Also, make sure to research which servicer your refinancing provider uses when comparing options.

Compare student loan refinancing options

Explore your options by APR, minimum credit score, loan amount and loan term. Select the Get started button to start an application with a specific lender.

Name Product APR Min. Credit Score Loan amount Loan Term
Purefy Student Loan Refinancing (Variable Rate)
1.88% to 5.54%
650
$5,000 - $300,000
5 to 20 years
Refinance all types of student loans — including federal and parent PLUS loans.
Credible Student Loan Refinancing
1.80% to 7.74%
Good to excellent credit
Starting at $5,000
5 to 20 years
Get prequalified offers from top student loan refinancing providers in one place.
SoFi Student Loan Refinancing Variable Rate (with Autopay)
1.74% to 6.59%
650
Starting at $5,000
5 to 20 years
A leader in student loan refinancing, SoFi can help you refinance your loans and pay them off sooner.
Splash Financial Student Loan Refinancing
1.74% to 6.15%
650
Starting at $7,500
5 to 25 years
Save on your student loans with this market-leading newcomer.
Education Loan Finance Student Loan Refinancing
1.86% to 6.01%
680
Starting at $15,000
5 to 20 years
Lower your student debt costs with manageable payments, affordable rates and flexible terms.
Earnest Student Loan Refinancing
1.74% to 5.74% APR with autopay
650
$5,000 - $500,000
5 to 20 years
Get a tailored interest rate and repayment plan with no hidden fees.
Supermoney student loan refinancing
Starting at 1.9%
No minimum credit score
$5,000 - $300,000
5 to 20 years
Compare options to combine both private and federal debts into one monthly payment.
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Compare up to 4 providers

How to avoid common problems with CornerStone

While there’s not much out there about CornerStone Education Loan servicing itself, its parent company UHEAA has its share of complaints.

As of December 2018, it has 24 complaints filed against it with the Consumer Financial Protection Bureau (CFPB) and 85 complaints filed with the Better Business Bureau (BBB).

Slow paperwork processing

Several borrowers complained that CornerStone took a long time to process their paperwork. This was a particular problem for those who were on income-based repayment plans, which involves submitting documents about your income each year — one even had to go into forbearance for a few months.

  • How to avoid it: Submit your paperwork as early as possible and stay in touch with customer service. If that doesn’t work for you, consider consolidating your loans if you still want to take advantage of federal loan perks. Or refinance with a private lender.

Payments that never go through

Many borrowers also complained about payments not going through — both regular payments and additional payments. Some even reported that their loans became delinquent because of this error. Those who contacted customer service mostly said that the representatives couldn’t do much to help.

  • How to avoid it: Consider signing up for automatic payments so there’s less of a chance that a manual payment doesn’t go through. If you notice that a payment hasn’t been processed after a few days, reach out to customer service first to see if they can fix the problem. If not, one customer noted that they were able to get their problem fixed by filing a complaint with the BBB. The CFPB may also be able to step in and help.

What to expect with other student loan servicers

Choose a loan provider from the list below for more information on its services.

Bottom line

CornerStone might have fewer complaints than other federal loan providers. But it could be difficult to work with if something goes wrong or you want to make changes to your payment plan. In that case, you might want to consider switching servicers by refinancing or consolidating your loans.

To learn more about how student loans work, read our guide.

Frequently asked questions

Check out more about CornerStone with these answers to standard questions.

How do I apply for deferment or forbearance through CornerStone?

You can apply by filling out and submitting a deferment or forbearance form online:

  1. Go to the CornerStone website and click Forms in the main navigation bar.
  2. Select either Deferment Forms or Forbearance Forms, depending on which you’d like to apply for.
  3. Click Download next to the type of deferment or forbearance you’d like to apply for.

Read our guide for step-by-step instructions on how to complete common deferment forms.

How do I change my repayment plan through CornerStone?

Changing your repayment plan involves completing and submitting a form to CornerStone:

  1. Go to the CornerStone website and click Forms in the main navigation bar.
  2. Select Payment Forms.
  3. Click Download next to either Repayment Plan Selection Form or Income-Driven Repayment Plan Request form.

Read our guide for step-by-step instructions on how to complete the income-driven repayment form.

Can I make a payment to CornerStone in cash if I go in person?

No, CornerStone currently does not accept cash payments. Image source: mycornerstone.org

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