Investigative. Comprehensive.
To help you make better decisions.
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finder.com takes seriously the objectivity and evaluation of our research, which is independently funded and without biased consideration from any of the participating providers. We believe strongly in consumer transparency and helping them make the appropriate decision. Finding the necessary information to provide the correct recommendation were the goals of this research. As a business, we do receive commissions from some of the providers that participated in the study, but this did not skew the results. To maintain credibility as a reputable source of information, we had to take an unbiased approach even if winners were not clients.
Mission
At finder.com, we are passionate about helping people make better financial decisions. For over three months, we took on the challenge of sending money internationally, generating quotes, conducting user testing, and verifying provider information to uncover which online providers are setting the benchmark according to:
- Cost
- Trust
- Speed
- Convenience
- User experience
Our survey of over 2,000 Americans revealed that 80% of those who have transferred money internationally are unhappy with their money transfer provider. We want people to feel assured when transferring money across borders, and these awards will bring clarity and confidence back to the industry.
A message from finder CEO Fred Schebesta
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Methodology
The money transfer industry is notorious for lacking transparency. As a result, we don’t take anything at face value. We reviewed 35 providers collecting over 1,575 data points and narrowed them down to 13 contenders.
Our team of researchers closely examined these providers by conducting:
- Live transfers to France and Mexico
- Usability research with 39 participants from UserTesting.com
- Quote generation on 2,430 transactions
- Site testing to verify 585 data points collected from provider websites
Americans spend an estimated $2.59 billion in fees they don’t know about
Learn about this and 4 more findings from the finder.com Money Transfer Awards Research 2017 in our awards analysis.
Behind the Research
Actual insights on the data gathered and research process explained by Olivia Chow, finder.com Money Transfer Awards Project Lead.
Olivia speaks with Banking and Payments expert Faisal Khan on Around the Coin about the awards mission, research, and money transfer industry.
Providers
Award Categories
OUTSTANDING PRODUCT
This most coveted of the awards goes to money transfer providers with the highest overall scores.
See Winners
Best Transfer Rates
This award is based on generated quotes and live transfers that we tested for accuracy and value.
See Winners
Most Trustworthy
We verified providers’ advertised information through live transfers, user testing and generated quotes to measure transparency.
See Winners
Fastest Transfer
Through live transfers and user testing, we scored providers on the speed it takes to sign up and make actual transfers from sent to receipt.
See Winners
Most Convenient
Awarded to providers that offer the most extensive options, including countries serviced, a range of features and ease of use.
See Winners
Best User Experience
We used the industry’s highly revered UserTesting.com to review all aspects of the user experience and determine providers that put the customer first.
See Winners
For media inquiries:
Allan Givens
Public Relations Manager
203-818-2928
allan.givens@finder.com
Nicole Gallina
Communications Coordinator
347-677-4931
nicole.gallina@finder.com
