Dropbox Business review
Secure cloud and OS storage with easy-to-use share tools.Dropbox is a file-hosting service that shines when it comes to sophisticated storage solutions. But it offers fewer bells and whistles than competitors like G Suite or Microsoft 365 — and isn’t necessarily cheaper.
- Choose this software if you frequently need to share and organize large files.
- Consider something else if you’re looking for a full suite of office products.
What's in this review?
- How does Dropbox Business work?
- Dropbox Business features
- Dropbox Business pricing and fees
- How do I sign up for Dropbox Business?
- Pros and cons
- Customer reviews and complaints
- How do I contact Dropbox Business support?
- Compare collaboration software
- Bottom line
- Frequently asked questions about Dropbox Business
How does Dropbox Business work?Dropbox Business is designed to help teams organize and share files, with access to files online, via a desktop app or on your smartphone or tablet. It syncs with the folders on your computer’s hard drive, which can be handy for people who frequently work offline.
Essentially, companies use Dropbox when they need a centralized workplace to store files, complete with customizable privacy settings.
Dropbox Business featuresDropbox combines industry standard security with handy collaboration tools.
- File recovery and version history. Revert to an older draft of a document or check to see a previous version saved up to 180 days prior.
- Dropbox rewind. Undo a large number of changes all at once by resetting your Dropbox folders as far back as 180 days. This could be helpful if a virus affects your account, or if you’ve lost an important file.
- Remote device wipe. Admins can delete folders from a team member’s device remotely.
- Integrated cloud content. Access content from third-party software like Google and Adobe Document Cloud right from your Dropbox folder.
- Smart Sync. Conserve hard drive space with desktop shortcuts that link to full-size folders stored on the cloud.
- Dropbox Paper. Create to-do lists, assign tasks, set due dates, track time and get a bird’s-eye view of your team’s progress with this project management tool.
Dropbox Business pricing and fees
A basic Dropbox membership is available to individuals for free, but companies that want to use Dropbox Business will have to purchase a subscription after the 30-day free trial.
|Cost monthly||$12.50 per user||$20 per user||Contact Dropbox for pricing|
|Cost monthly||$15 per user||$25 per user||Contact Dropbox for pricing|
|Dropbox transfer||Send files up to 2GB||Send files up to 100GB, including customization options||Send files up to 100GB, including customization options|
|Features||Same as Standard, plus: ||Same as Advanced, plus: |
|Admin||Same as Standard, plus: ||Same as Advanced, plus: |
|Support||Same as Standard||Same as Advanced,plus: |
How do I sign up for Dropbox Business?
Test Dropbox for Business free for 30 days without entering a credit card. Here’s how to get started.
- Go to the Dropbox Business page and click Try free for 30 days.
- Enter your personal information and choose between the Standard and Advanced trial plan.
- Click Start free trial.
As the end of your free trial nears, Dropbox Business will send an email reminding you to purchase a plan if you want to keep using the service. At that point, you can pay using American Express, Discover, Mastercard, Visa or PayPal.
Pros and consDropbox is a heavyweight in the file storage space, with capable tools that may be especially handy for companies that frequently save and share large files.
We like that the 30-day free trial for Dropbox Business lets you choose between the Standard and Advanced versions, and that you can get started without a credit card to test it before making a financial commitment. Be sure to weigh the pros and cons, including:
- Fast, secure sharing capabilities
- Customizable privacy settings
- Integration between desktop app and OS file folders
- Pricier compared to other cloud storage solutions. For example, G Suites Business starts at $12 per user, while Office 365 Business Essentials starts at $5 per user.
- Fewer collaboration tools compared to G Suite or Microsoft Teams
Customer reviews and complaintsDropbox has an A rating from the BBB, where it’s been accredited since 2018. However, 58 customer reviews average out to just 1 out of 5 possible stars. Many of the complaints are from people who are frustrated with incorrect billing charges, and who have had difficulty getting in touch with customer service. Dropbox hasn’t responded to most of these complaints.
Likewise, Dropbox has a 1.5 out of 5-star “Bad” rating on TrustPilot, compiled from 400+ reviews. In general, people complain about poor customer service and ineffective technical support.
That said, in business forums around the web, many customers praise Dropbox Business for being a capable file management platform that enables them to store and share large files with coworkers and clients alike.
How do I contact Dropbox Business support?
Specific contact information for Dropbox Business customer support is not available to the public. Admins should log into their online account, then go to dropbox.com/support to get in touch with Dropbox Business customer service. If you don’t have admin access, reach out to your admin and ask them to go to help.Dropbox Business users can contact support via:
- Live chat. Available to all memberships from Monday to Friday during “local business hours.”
- Phone. Available to Standard and Advanced members from Monday to Friday during “local business hours.” Available to Enterprise members 24/7.
- Email. Standard and Advanced members can expect a response within one business day, while Enterprise members can expect a response within an hour.
You could also tweet its customer support team @DropboxSupport.