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Doctor on Demand review Oct 2020

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As a member, you can see a doctor or mental health professional around the clock — but the fees can be steep.

  • Explore this practice if you want access to 24/7 telemedicine appointments.
  • Choose something else if you prefer longer consultations, or speaking to a doctor over the phone.

How does Doctor on Demand work?

Doctor on Demand is an app-based service that offers telemedicine appointments with a network of licensed, board-certified physicians across the US. Consultations are available 24/7.

To access the platform, you need to become a member — but unlike most subscription services, Doctor on Demand doesn’t charge monthly or yearly fees. You’ll only pay a fee when you speak to a doctor.

How long does an appointment last?

A standard medical appointment lasts 15 minutes. At the 13-minute mark, you’ll get a notification asking if you’d like to extend your visit by 15 minutes. If you do, you’ll be charged for an additional visit at the same rate.

Teletherapy appointments last 15 to 50 minutes, with the same option to extend.

Can I choose my doctor?

It depends on the type of care you’re receiving, and when you want to visit a doctor.

If you want to see a medical doctor right away, the app will automatically connect you with the next available doctor. But if you’d like to schedule an appointment for a later day or time, you can choose your doctor.

If you’re seeking a psychologist or psychiatrist, you’ll always be able to select a doctor from a list of licensed providers in your state. You can opt to meet with the same therapist for all future appointments.

What conditions can Doctor on Demand treat?

As a patient, you can access urgent, preventative and basic specialist care via Doctor on Demand.

Type of careExamples of conditions
Urgent care
  • Asthma
  • Cold and flu
  • Cough
  • COVID-19
  • Fever
  • Nausea
  • Sinus infections
Chronic care
  • Diabetes
  • High cholesterol
  • High blood pressure
  • Heart disease
  • Kidney disease
  • Thyroid disorders
Preventive and routine care
  • Allergies — including EpiPen refills
  • Digestive disorders
  • Headaches and migraines
  • Skin conditions — including acne, cellulitis, hives, rashes and sunburn
  • Men’s health — including prostatitis, erectile dysfunction and STIs
  • Women’s health — including birth control guidance, UTIs, yeast infections, metabolic syndrome and STIs
  • Muscle and joint pain
Behavioral and mental health teletherapy
  • Anxiety
  • Anger issues
  • Bipolar disorder
  • Depression
  • Fatigue
  • Insomnia
  • Low mood and mood swings
  • Relationship issues
  • Restlessness
  • Panic attacks
  • Postpartum care — including postnatal depression, losses and miscarriages
  • Substance abuse disorder
  • Trauma and grief — including abuse and PTSD
Medication
  • Generic prescriptions
  • Dosage changes
  • Medication reviews, refills and interactions
Wellness
  • Vitamin deficiencies
  • Obesity
  • Poor diet and nutrition
  • Stress
  • Smoking cessation

Can my doctor order a lab test?

Yes, your doctor can order lab work. If you go ahead with it, Doctor on Demand will send the results to you within 10 business days of the test.

Can my doctor prescribe medication?

Yes. But doctors won’t prescribe controlled substances with a high potential for abuse or addiction.

This includes codeine, oxycodone and certain pain medications, like Gabapentin.

What doesn’t Doctor on Demand treat?

Doctor on Demand isn’t suitable for medical emergencies.

If you’re experiencing any of these illnesses or conditions, you’ll need to see a doctor in person or go to hospital:

  • Brain and spinal cord injuries
  • Broken bones
  • Chest pain and numbness
  • Lacerations (i.e. skin cuts and wounds)
  • Loss of consciousness
  • Severe burns
  • Vomiting and coughing blood

What’s changed during COVID-19?

Doctor on Demand launched additional services in response to the COVID-19 pandemic, including a self-assessment feature that helps you determine your risk of contracting the virus.

If you suspect you’ve contracted or been exposed to the coronavirus, your doctor can:

  • Assess your symptoms and create a treatment plan.
  • Provide a doctor’s note if you need to miss work or school.
  • Give you a referral for a diagnostic test.
  • Order antibody tests on your behalf through LabCorp and Quest.
  • Help you find your nearest testing location.

How much does Doctor on Demand cost?

Doctor Demand charges a flat rate fee per visit.

Type of appointmentFee
Medical
  • $75 for a 15-minute consultation
Psychology
  • $129 for a 25-minute consultation
  • $179 for a 50-minute consultation
Psychiatry
  • $299 for an initial 45-minute consultation
  • $129 for a 15-minute follow-up appointment

Can I use my FSA or HSA to pay for my Doctor on Demand visit?

Yes. You can pay for your visit with your Flexible Savings Account (FSA) or Health Savings Account (HSA) debit card.

The app also accepts all major credit cards, as well as PayPal.

Does Doctor on Demand accept insurance?

Yes. Doctor on Demand works with most major insurance companies, and the amount you’re reimbursed comes down to your specific plan. It also accepts Medicare (Part B).

To find out if your insurance applies, follow these steps:

  1. Sign into the app.
  2. Hover over the gear symbol in the top right corner, and click Insurance.
  3. Select your insurer from the dropdown box.

If you have health insurance through work, you can also search by Employer.

Where is Doctor on Demand available?

Doctor on Demand is available nationwide. When you request a telemedicine appointment, the app will ask for your location and only connect you to providers who are licensed in your state.

Pros and cons of Doctor on Demand

Pros

  • No membership fees. You’ll only pay when you visit a doctor.
  • Around-the-clock appointments. Physicians are available 24/7.
  • Wide scope of services. Doctors can diagnose and treat mental health conditions and medical conditions, and write prescriptions.
  • Ability to choose your doctor. You can pick your physician or therapist, or allow the app to make a match for you.
  • Strict screening process. Along with being licensed and board-certified, physicians must pass quality assurance tests and undergo telemedicine training.

Cons

  • Video chat is the only option. Doctor on Demand doesn’t offer phone consultations, which may exclude people who don’t have access to a smartphone or a webcam-enabled computer.
  • High fees. Consultations start at $75 for medical services, and $129 for teletherapy.
  • Lack of live chat support. The platform doesn’t have a real-time chat feature for its members.
  • Poor reputation. Customers complain about some physicians not being up front about the cost of lab work and prescriptions.

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Doctor on Demand reviews and complaints

Doctor on Demand isn’t accredited with the Better Business Bureau (BBB), but it has an A+ rating for its customer interaction. It’s a different story with customers, who award the company 1.5 out of 5 stars. While customers like the convenience the app offers, they complain about rushed appointments and surprise insurance bills.

The BBB recorded 51 complaints over the past three years, all of which were addressed by the company.

Since its launch in 2012, Doctor on Demand has received a lot of positive press — but it’s clear some physicians need to work on being more transparent with their patients.

How to sign up for Doctor on Demand

You’ll need to become a member before you can see a physician. Follow these steps:

  1. Download the Doctor on Demand app for iPhone or Android.
  2. Click Register.
  3. Enter your personal and contact details, and upload your medical data if you wish. This will give your future doctors a bit of background about your health ahead of appointments.
  4. Set your preferred pharmacy.

Many employers offer a Doctor on Demand membership as part of their health benefits. To find out if your workplace participates, read through your benefit documents or speak to your HR department.

What happens after I sign up?

Once you’ve registered, you can begin booking appointments.

Go to the home screen of the app and click See a Medical Doctor Now or See a Therapist Now, and enter your symptoms and reason for the visit.

Frequently asked questions

Expert review

Katia Iervasi

Review by


Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

Doctor on Demand offers 24/7 virtual appointments with medical physicians as well as psychologists and psychiatrists. It stands out for its wide scope of practice spanning urgent, routine and preventative care as well as mental health and wellness, and only charges a fee when you visit a doctor.

As a patient, you can choose your therapist and doctor — if you’re willing to wait for an appointment.

While the app accepts most health insurance plans, the pay-per-visit fees are steep and the platform doesn’t support phone consults. For these reasons, try to view Doctor on Demand as a form of supplementary healthcare for those times when you can’t or don’t need to see a physician in-person.

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