Santander HELOC review

New applications are no longer being accepted.

Santander bank is no longer accepting new applications for home equity lines of credit (HELOCs). The lender has decided to stop originating both mortgages and HELOCs in the residential market, and has stopped accepting applications as of February 11, 2022.

If your application was submitted before that date, it will be processed. And you shouldn’t see a change in how it services your existing HELOC. Both the interest rate guidelines and the draw and repayment terms of your credit line will stay the same.

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Minimum credit score

Only available in: CT, DC, DE, FL, MA, MD, ME, NH, NJ, NY, PA, RI, VT

State availability

Details

Loan products offeredHELOC
Minimum credit scorenone listed
APR range2.24% to 18%
Repayment terms10-year draw and 20-year repayment
Loan limits$10,000 to $750,000
State availabilityOnly available in: CT, DC, DE, FL, MA, MD, ME, NH, NJ, NY, PA, RI, VT

Pros and cons of Santander

Pros

  • No application fees or closing costs. Santander doesn’t charge either application fees or closing costs and even pays for the home’s appraisal.
  • Fixed-rate lock option. Lock a portion or all of what you’ve borrowed from your HELOC into a fixed-rate balance.
  • No minimum draw. Where most banks require you to take out a large sum of money with each draw, Santander has no minimum draw requirement.

Cons

  • Early closure penalty. If you close your HELOC account within 36 months, Santander charges you $450.
  • Annual account fee. You’re charged $50 per year to keep your HELOC account unless you maintain a specific type of Santander account.
  • Must be an existing customer. To apply for a HELOC, you must have an established relationship with Santander Bank.

What types of fees does Santander charge?

If you have a Private Client or Select account with Santander, $50 annual fee starts after the first year that you can waive or get reduced to $25 if you have a Preferred account.

Santander doesn’t charge an application fee or closing costs. And if an appraisal is needed, the bank will pay for that as well.

Santander requirements

This lender considers the following three criteria when deciding whether you qualify for a credit line, how much you qualify for and what your interest rate will be:

  • Credit history and score
  • Loan-to-value ratio (LTV)
  • Debt-to-income ratio (DTI)

Additionally, your total loaned money — including your mortgage and the line of credit — can’t exceed 80% of your home’s value.

Documentation

You may need the following information to help you fill out your application:

  • Recent pay stubs
  • Statements for bank, retirement and investment accounts
  • Tax returns and W-2 forms
  • Homeowners insurance information
  • Flood insurance information, if applicable
  • Information about your home’s market value

How to apply for a HELOC with Santander

Use the following steps to apply for your line of credit:

  1. Navigate to the Home Equity Line of Credit page on Santander’s website and choose EZApply.
  2. Create a user account and verify your email address.
  3. Enter your personal information and select Save & Continue.
  4. Confirm you are applying for a HELOC and select Save & Continue.
  5. Answer questions about your employment and authorize Santander to verify your status. Choose Save & Continue.
  6. Enter information about your assets and liabilities. Select Save & Continue.
  7. Answer demographic questions and hit Save & Continue.
  8. Review your application details, authorize Santander to run your credit report and submit your application.

What types of home equity products does Santander offer?

Santander only offers a home equity line of credit with a 10-year draw period and 20-year repayment period. Access your funds through mobile or online banking or by using a check.

Other mortgage products Santander offers

Santander also offers the following mortgage loans:

  • Conventional loans
  • Mortgage refinance
  • Construction loans
  • FHA loans
  • VA loans

How Santander’s home equity products compare to other lenders

While other banks may offer more home equity options, Santander’s HELOC allows you to lock all or part of your variable-rate balance into a fixed rate so you can save money on interest. And if you already bank with Santander, authorizing automatic payments can save you 0.25% off your interest rate.

Compare interest rates for home equity loans, HELOCs and cash-out refinancing

Use our tool to get personalized estimated rates from top lenders based on your location and financial details. Select whether you’re looking for a Home Equity Loan, HELOC or Cash-Out Refinance.

If you selected a home equity loan or HELOC, enter your ZIP code, credit score and information about your current home to see your personalized rates.

In the Cash-Out Refinance tab, select Refinance and enter your ZIP code, credit score and other property details to see what you might qualify for.

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Santander reviews and complaints

This bank isn’t accredited by the Better Business Bureau (BBB), and as of July 2022, it has earned a B rating for responding to 2,311 complaints in the last three years. Santander has an average rating of 1.1 out of 5 stars from 289 customer reviews.

On Trustpilot, the bank has a 1.3-star TrustScore with 4,732 reviews. Some customers complain of bank errors and poor customer service while trying to fix account issues, while others praise specific service representatives and Santander’s fraud protections.

Our verdict

The Santander HELOC feels like a line of credit and a loan all in one — it allows you to convert your balance to a fixed rate and save money on interest before your rate adjusts too high. And with no minimum draw, you can take out only what you need. But if you live outside this bank’s relatively small service area or don’t want to set up an additional account with the bank, you’ll need to shop around for another lender.

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