The nation’s fifth-largest bank offers accounts for personal and business use.U.S. Bank has a variety of checking and savings products and offers discounts for opening more than one account. But it doesn’t have branches in every state and you could get hit with maintenance fees if you don’t know what to watch out for.
What banking products does U.S. Bank offer?
How does U.S. Bank compare to other banks or services?
US Bank is located in 28 states and has 3,101 branch locations. It’s smaller than industry giants like Bank of America or Wells Fargo, but may offer more services than a local bank. It’s the fifth-largest bank in the country and has 72,402 employees and more than $450 billion in assets.
Why should I open an account at U.S. Bank?
Benefits of keeping your money with U.S. Bank include:
- Trustworthy and established. U.S. Bank has been on the Fortune 500 list for 20 years and is currently ranked 124th. It’s FDIC-insured and has infrastructure to support you as your financial needs grow.
- Seamless online and mobile experience. Its app is user-friendly and lets you quickly deposit checks and keep track of funds. The U.S. Bank website is well-designed and makes finding what you need a breeze.
- Financial IQ. U.S. Bank publishes articles and provides resources to help you manage money on its Financial IQ page. It also offers business trends and analyses for future planning.
What should I look out for?
Before making a commitment, you’ll want to make sure you can live with the potential drawbacks, which include:
- Limited accessibility. If you’re in one of the 22 states without a branch location, getting face-to-face help will be difficult. And since most checking accounts have a limited amount of no-fee ATM transactions, you could quickly accumulate fees for withdrawing money.
- Its savings accounts aren’t competitive. If you’ve only got a moderate amount to put away, U.S. Bank‘s savings accounts won’t earn you big bucks. Rates are less competitive than Goldman Sachs’ Marcus Savings account or Ally’s equivalent, for example.
- Fees for checks and external transfers. Unless you have an eligible account, U.S. Bank charges customers for checkbook orders and external transfers, which incur a $3 fee.
U.S. Bank reviews and complaints
It’s been accredited by the BBB for nearly 50 years and has an A- rating. While its 159 customer reviews lend an average of only one star, most of the complaints reflect frustrations about unexpected fees or poor customer service — specifically in regard to credit cards and mortgages.
It hasn’t been rated by the FFIEC, but is financially stable and profitable institution overall. In 2019, it was recognized as one of the world’s most ethical companies for the 5th consecutive year by The Ethisphere Institute.
U.S. Bank customer service
Get support from U.S. Bank‘s customer service team in the following ways:
- Phone:Call 800-872-2657
- Chat bot: Get answers to your questions with robotic assistance. Log into your U.S. Bank account, click Customer Service, then Answers.
- Email. Send a secure message directly through your account by logging in, clicking Customer Service and then Email Us.
- Branch: Head to a branch location to get face-to-face assistance.
- Mail: Send regular mail to corporate headquarters at:
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402