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Cash App review

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Send and receive money from your phone with a linked debit card.

If you’re looking for a way to send or receive money without fees, you might need only your phone to get started. Developed by Square, Cash App sets itself apart from peer-to-peer payment services with the ability to receive direct deposit payments to your bank account and to buy and sell Bitcoin. But it’s not up front about fees, and you’re limited to domestic payments.

Instant

Fastest available transfer speed

1.5%

Instant withdrawal fee

No fees

Fees to send

$2,500

Maximum transfer amount (verified)

Details

Product NameCash App
Fees to sendNo fees
Instant withdrawal fee1.5%
Fastest available transfer speedInstant
Free withdrawal speedUp to 3 business days
Payment methodBank account
Credit card
Debit card
Google Pay
Apple Pay
Ways to receiveBank account
Debit card
Mobile wallet
ATM
Maximum transfer amount (unverified)$250
Maximum transfer amount (verified)$2,500
Supported devicesiOS app
Android app
Browser
Customer supportPhone
Email
Supports international transfers?Yes

What is Cash App?

Cash App is a mobile app backed by digital payment company Square that allows you to send and receive money through your bank account using your debit card.

Your Cash App account comes with a Visa debit card — called a Cash Card — that you can use to pay for goods and services in the US from your Cash App balance without involving your bank account or personal credit card.

How does Cash App work?

You download Cash App and enter your mobile number or email and create a unique username the app calls a $Cashtag. You then link your bank account or debit card information.

How do I send money?

Enter the amount you want to send and tap Pay. You can import your contacts and send money to anyone with an email address, a mobile phone number or a $Cashtag. Provide reason for the payment, and tap Pay again.

Can I cancel my payment?

Not for most transactions. Cash App may allow you to cancel a payment for security breaches or fraud, but you’ll need to contact support to learn how.

How do I receive money?

You’re notified either by email or text when you’ve received a payment. Open the app and tap the clock icon from the home screen to see it.

Can I refund a payment?

Yes. Tap the payment you want to refund, select Refund and tap OK.

Are there limits for sending and receiving money?

Yes. New accounts are limited to:

  • Sending up to $250 within any seven-day period.
  • Receiving up to $1,000 within any 30-day period.

You must verify your identity to increase your transaction limits. You must be at least 18 years old to become verified with your full name, date of birth and the last four digits of your SSN. If Cash App can’t verify your ID, it might require additional information.

Once verified, your limits increase to:

  • $2,500 a week for sending payments.
  • No limit on the amount you can receive.

Cash App allows for business accounts with the ability to receive — but not send — payments.

Check out other alternatives for sending money online

What are the Cash App fees?

Cash App’s site doesn’t make it easy to see all fees in one spot. Rather, it spreads out fee disclosures across multiple themed pages: ATMs, Bitcoin and cashouts, for example.

It’s free to send money to your Cash App balance from a bank account, though it appears you’ll need to use your bank debit card to do so.

If you don’t want to wait up to three days for your transfer to hit your bank account, you can pay a fee equal to 1.5% of your transaction for an instant deposit.

Cash App’s site says that you can use your Cash Card debit card to withdraw money from your balance at an ATM without a fee. Otherwise, it’s not up front about what you’ll pay for transactions to and from your Cash App account.

Pros and cons

Cash App may be a way to send and receive payments outside of your bank account, especially after you’ve established your Cash App balance. But weigh transactions on the go against potential drawbacks.

Pros

  • Send money to friends with a phone number or email.
  • Buy and sell Bitcoin directly from your Cash App balance.
  • Security features include a PIN login, face and fingerprint ID, encryption and offline Bitcoin storage.

Cons

  • Limited transparency when it comes to other transactions using the app.
  • You must pay a 1.5% fee to get money cashed out instantly.
  • You can’t make payments internationally.
  • You must verify your account to increase your send and receiving limits.

Cash App regulation, reviews and complaints

Cash App hasn’t garnered a good reputation on Trustpilot: It earns one star out of five from more than 700 users. Most complaints revolve around poor customer support, closed accounts without warning or without providing a reason. Some users claim they never received their payments.

Forums like Reddit reveal similar issues. Recent complaints include lacking customer support, declined transactions with limited details and sudden closures of Cash App accounts — one while waiting for a Bitcoin transaction.

Bottom line

If you’re looking for a simple peer-to-peer payment app with no debit card fees, Cash App is worth considering. But with opaque fees, a focus on Bitcoin and multiple customer complaints, you may want to compare top P2P payment apps first.

And if you need to send money for business, rather than to friends and family, you’ll want to compare other Square products.

Frequently asked questions

Compare other services that send money within the US

Data indicated here is updated regularly
Name Product Fees Fastest available transfer speed Maximum transfer amount (verified)
Zelle
To send:

No fees


To receive:

No fees

Instant
Varies
Supported banks enjoy direct bank-to-bank transfers with the tap of a button.
Cash App
To send:

No fees


To receive:

1.5% for instant withdrawal

Instant
$2,500
Split the bill, pay your friends, buy and sell cryptocurrency and even spend money through a connected debit card.
Google Pay
To send:

No fees


To receive:

No fees

Instant
$10,000
Google’s take on money transfers — use this free service to quickly send and receive funds in a variety of ways.
PayPal
To send:

By bank account: No fee
By credit/debit card: 2.9% + fixed fee


To receive:

1% for instant withdrawal

Instant
$10,000
Friends and Family is a free way to send and request money in the US, with fee-based options for international transfers.
Venmo
To send:

No fees


To receive:

1% for instant withdrawal

Instant
$4,999.99
Pay and request money to both friends and businesses through this peer-to-peer, socially driven payment app.
Walmart
Walmart
To send:

Starting from $4


To receive:

No fees

Instant
$2,500
Send and receive money at any Walmart in the US and Puerto Rico. Transactions can also be sent from the Walmart app.
Apple Pay
To send:

No fees


To receive:

1% for instant withdrawal

Instant
$10,000
Pay and get paid directly through iMessage, but you’ll need an iOS device to use this payment service.
Facebook Messenger
To send:

No fees


To receive:

No fees

Instant
$9,999
Connect a debit card or PayPal account to send money directly to friends through Facebook’s messaging service.
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32 Comments

  1. Default Gravatar
    Fred
    April 26, 2020

    What details am I going to give to the person sending the funds?

    • Avatarfinder Customer Care
      Joyce
      April 27, 2020

      Hi Fred,

      Thanks for reaching out to Finder.

      I understand you would like to know the details you need to give your sender using Cash app.

      Your sender will need an email address, mobile phone number or a $Cashtag.

      I hope this helps.

      Cheers,

      Joyce

  2. Default Gravatar
    Victoria
    March 10, 2020

    I have a Cash app and my card is enabled. What do I do in order to use my card? I don’t want to add my bank account on it.

    • Default Gravatar
      nikkiangco
      March 12, 2020

      Hi Victoria,

      Thanks for contacting Finder. I hope you are well.

      Your Cash App account comes with a Visa debit card — called a Cash Card — that you can use to pay for goods and services in the US from your Cash App balance without involving your bank account or personal credit card. Your Cash Card may be used to make purchases with a merchant using any available amounts in your Cash App Balance. Upon activating the Service, you instruct Square to use the available funds in your Cash App Balance to load your Cash Card for making purchases with your Cash Card and to transfer the funds from your Cash App Balance to your Cash Card upon receipt of funds into your Cash App Balance.

      Hope this helps and feel free to reach out to us again for further assistance.

      Best,
      Nikki

  3. Default Gravatar
    How
    February 17, 2020

    How would i change my pin

    • Default Gravatar
      nikkiangco
      February 17, 2020

      Hi Judith,

      Thanks for your comment and I hope you are doing well.

      To reset your PIN:
      Tap the profile icon on your Cash App home screen.
      Select Privacy & Security.
      Press Change Cash PIN.
      Confirm your new PIN.

      Hope this helps and feel free to reach out to us again for further assistance.

      Best,
      Nikki

  4. Default Gravatar
    Erin
    February 9, 2020

    Can i send money that is not yet in my bank but will be before the 3 day deposit into receivers account

    • Default Gravatar
      nikkiangco
      February 9, 2020

      Hi Erin,

      Thanks for getting in touch! I hope you are well.

      You won’t be able to send money when there are no funds in your Cash app.

      Hope this clarifies!

      Best,
      Nikki

  5. Default Gravatar
    Tracy
    December 19, 2019

    I don’t know anyone able to send me money. Can I go to places like Walmart or CBS to use them to deposit money

    • Default Gravatar
      nikkiangco
      December 20, 2019

      Hi Tracy,

      Thanks for your comment and I hope you are doing well.

      One wat to add cash to your Cash App balance is to do a direct deposit. Please see the steps below:

      1. Tap the Balance tab on your Cash App home screen.
      2. Press Add Cash.
      3. Choose an amount.
      4. Tap Add.
      5. Use Touch ID or enter your PIN to confirm.

      You can use Walmart to deposit into Cash App and add anywhere from $20 to $1100 at one time. Simply visit a Walmart store and they’d be able to help you out on the transaction.

      Hope this helps and feel free to reach out to us again for further assistance.

      Best,
      Nikki

  6. Default Gravatar
    Marvin
    November 27, 2019

    When do my direct deposit hit being that it’s the holidays and my job has already posted the checks?

    • Avatarfinder Customer Care
      Jhez
      November 28, 2019

      Hi Marvin,

      Thank you for your comment.

      Cash App transactions usually take 2-3 business days for it to process. If you don’t want to wait up to three days for your transfer to hit your bank account, you can pay a fee equal to 1.5% of your transaction for an instant deposit.

      Regards,
      Jhezelyn

  7. Default Gravatar
    shay
    November 4, 2019

    if I set up a payment to come from my cash app acct if the money isn’t on my cash app card does the payment then transfer to my regular bank acct if I only have my cash app card in the system with that particular business?

    • Default Gravatar
      nikkiangco
      November 7, 2019

      Hi Shay,

      Thanks for your comment and I hope you are well. You are absolutely able to set up direct deposits using Cash App.

      To get started with Direct Deposit:

      1. Open your Cash App:
      2. Tap the Balance tab
      3. Select Cash
      4. Scroll down to Direct Deposit and tap Enable Direct Deposit
      4. Review and accept the terms of service
      5. Follow the prompts

      Once you’ve enabled your account, you can provide your account and routing number to your employer and have your paychecks sent directly to your Cash App!

      Hope this helps and feel free to reach out to us again for further assistance.

      With care,
      Nikki

  8. Default Gravatar
    nikkiangco
    October 31, 2019

    Hi Amber,

    Thanks for getting in touch! No, a sender cannot gain access to your bank info unless he/she has your login details which should always be kept secure. Hope this helps and feel free to reach out to us again for further assistance.

    Best,
    Nikki

  9. Avatarfinder Customer Care
    Brian
    October 28, 2019

    Hi Mari,

    Thanks for reaching out to us. The verification process for Cash App will require you to confirm your identity by submitting information such as your full name, date of birth, and the last 4 digits of your SSN when prompted. If your account still can not be verified using this information, Cash App may request additional proof of your identity such as submitting a photo of your driver’s license. This process usually takes 2-3 days but can take as long as a week sometimes.

    Hope this helps!
    Brian

  10. Default Gravatar
    Shawn
    October 1, 2019

    Do I need a bank account to get money sent to me on the card?

    • Avatarfinder Customer Care
      Charisse
      October 3, 2019

      Hi Shawn,

      Thanks for reaching out to Finder.

      If you have a Cash Card, you can use is to spend the money you have received directly from your Cash account balance. You will not need a bank account to access your fund this way.

      I hope this helps.

      Cheers,
      Charisse

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