What if I booked with a third-party provider?
Many customers book travel through third-party providers like Expedia or Kayak. In this case, you’ll need to go through the third-party provider to change your flights or initiate a refund or travel credit. Many third-party providers have flexible refund policies for coronavirus, and most will work with your travel provider on your behalf to make sure you’re covered for losses.
With most third-party sites, you should be able to cancel any flights scheduled to depart before April 30, 2020 without having to pay a fee. You’ll typically receive a credit with the airline you initially booked with to redeem for future travel.