While all Visa cards come with a few perks to make traveling easier — such as rental car insurance or emergency card replacement — Visa Infinite cards’ premium rewards and benefits can make your trips run even smoother. Chief among these is concierge services, a feature offered on eligible Infinite cards that can take the planning out of your hands.
The Visa Infinite concierge service is a program that offers specific 24/7 concierge services to Visa Infinite cardholders. These services are like having your own personal assistant and can help you with, booking, research and other task-oriented activities.
Visa’s concierge service helps busy travelers save time by taking the stress of planning and coordinating off their hands. Services include:
You can reach the concierge service 24/7 by calling Visa’s toll-free phone number: 1-888-853-4458. For calls outside of Canada, you can call collect at 1-630-350-4545.
The cards in this table offer Visa Infinite benefits. If you’re interested in the concierge service, verify that the card you’re looking at features this before you apply.
Making the most of your concierge service means making some changes to the way you plan travel and other events. Here are some tips for using your concierge service effectively.
Based on cardholder responses gathered from social media sites such as Reddit, your mileage may vary when it comes to the usefulness of Visa concierge.
Many cardholders felt that the services offered by the Visa concierge service wasn’t a higher quality than what they could have done on their own. Others reported instances where Visa was unable to make a booking but the user was able to do so when they tried on their own.
Cardholders with positive experiences seemed to enjoy the extra time the service freed up for them. Others appreciated how the service helped make last minute or unexpected situations less stressful. Some people also used the service to land reservations at hard to book events with no trouble at all.
Visa concierge and personal digital assistants like Alexa or Siri can both simplify your life by taking the burden of research or booking out of your hands. What’s the main advantage to a concierge over Alexa? With Visa concierge you’ll be speaking to a real person. This opens up a level of nuance to your requests that Siri or Alexa might not be able to handle.
The more you choose to use the concierge service, the more you’ll benefit.
While using the service to make last-minute hotel reservations or flight bookings won’t save you much stress, calling ahead of time to arrange future plans can save you time.
Ultimately, the concierge service is a useful perk that some will find more useful than others. But at no personal cost for access to the service beyond the cost of your card, you aren’t losing out if you don’t make the most of it.
A variety of cards other than Visa come with concierge services, including MasterCard and American Express cards. Be sure to compare your options.
Check out the cards in the table below if you’re hoping to compare other options offering concierge services. In addition to Visa Infinite cards, we’ve rounded up credit cards offering the MasterCard World Elite and American Express Platinum concierge programs too. To compare the features of multiple cards side-by-side, check the compare box beneath each card you’re interested in, then click the compare button in the popup.
A concierge service covers basic tasks you’d otherwise have to do yourself, making it a nice perk considering it’s included with the card. With a few adjustments to your routine, you could utilize this service to make travel planning less stressful and time-consuming.
Take a look at the rest of your Visa Infinite benefits to see how a Visa Infinite card can make your travel less stressful.
Usually, the answer is yes — but watch out for cash advances and store-specific rules.
Find out how to avoid paying fuel surcharges when you book your flights using your frequent flyer miles.
Many travel credit cards offer this benefit, though coverage amounts can vary.
Find out how credit card gambling transactions are classified and how much it could cost you.
Check out the best credit cards for fair credit, and learn how a fair credit score of 560-659 can impact your card options.
Do you travel, work or spend money in the US frequently? Find out if a US dollar credit card is the right fit for you.
Find an error on your credit report? Here are the 7 steps you can take to fix your credit report.
Going abroad and wondering whether you can use your credit card while travelling? Here’s the lowdown on credit cards vs. cash, fees, and which cards to get.
If you’re planning to apply for your first credit card and you don’t know where to start, this guide is for you.
Why pay for insurance? Credit card insurance has you covered when you travel, for purchase protection, extended warranties and more.