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American Express concierge: How does it work?

Take advantage of the cool Amex concierge feature with premium American Express cards.

If you don’t have time to look for a nice place to visit abroad or if you can’t get a table at a famous restaurant on time, calling a concierge service, such as American Express concierge could be useful. In some cases, they can work miracles and meet your needs in record time. These benefits make getting a card with concierge service worth considering. But expect to pay a hefty annual fee for the perk since it is a feature of premium American Express credit cards. Read on for our Amex concierge review.

How does American Express concierge work?

Think Siri, but in the flesh and blood. American Express’ concierge service is a type of live personal assistant you gain access to when you become an eligible card-member. You have access to this service day or night from wherever you are in the world. By calling the concierge number or emailing the Amex concierge email address, you can ask your concierge assistant to perform a variety of tasks. And these services are always free of charge.

What kinds of things can Amex concierge in Canada do?

While Amex’s concierge service is separated into 5 different options when you call them up, they’re quite flexible within these categories! Here are a few examples of what Amex concierge can whip up for you:

  • Event and dining booking. A rather traditional use of concierge services, you can request Amex nab a seating at your favorite restaurant or purchase concert tickets, even if the event is happening the same day.
  • Gifts. Need some surprise flowers delivered? Or need an idea on what chocolates are hottest in town? Ask your concierge service and they can find a suitable gift for the recipient.
  • Travel. If you need some flights booked for your next business trip, Amex concierge can help you find the perfect flight based on your specifications and preferences. This extends to other travel plans, including hotels and transportation needs. In fact, your concierge service can book your entire itinerary.
  • Recommendations. One of the most useful parts of the Amex concierge service is the time and research they can perform on your behalf. Whether it’s a cheap flight. a great place for birdwatching, or finding a local doctor, you can assign your needs out to the concierge service like homework (thought you might want to double check their work before jumping in).

Compare American Express credit cards with Amex Concierge service

American Express concierge service is only available to a handful of premium cards.

1 - 2 of 2
Name Product Welcome Offer Rewards Purchase Interest Rate Annual Fee Min. Credit Score Description
The Platinum Card from American Express
80,000 points
Up to 3x points per $1 spent
Min. recommended credit score: 700
Earn up to 80,000 Membership Rewards points - that’s up to $800 towards a weekend away.
Business Platinum Card from American Express
90,000 points
1.25 points per $1 spent
Min. recommended credit score: 700
Earn a Welcome Bonus of 90,000 Membership Rewards points when you spend $10,000 within the first 3 months. That’s $900 in statement credits that can be reinvested in your business.

American Express concierge service policy

American Express concierge service is a complimentary feature on your credit card and you pay nothing extra to use it. But you have to pay for any purchases, fees and shipping charges that you authorize to be charged to your card.

Also, don’t expect your Amex concierge to inform the restaurant of any food allergies or dietary restrictions when they make reservations in your name. Make sure you notify the restaurant yourself if needed.

How to use American Express concierge service

  1. Call 800-525-3355 or international call collect number 617-622-6756.
  2. Depending on your needs, use:
    • Event tickets. Option 1
    • Dining. Option 2
    • Gifts. Option 3
    • Travel. Option 4
    • Card services. Option 5
  3. Make your request.

Note: If you have previously used the service before, you can make your request at or call the number on the back of your card and say, Concierge.

What do users say about Amex concierge service?

Based on user experiences on social media sites such as Reddit, cardholders who used the Amex concierge service seem split on how useful the service proves.

Some users mentioned that the concierge service did a great job in very specific requests, such as tracking down tickets on the cheap or nabbing reservations or experiences that seemed impossible to grab otherwise. Other users were disappointed that the concierge service couldn’t pull through in tough situations, such as purchasing a pair of shoes that were largely sold out.

On the whole, users praised the service as a “convenience play,” albeit one with great (and sometimes surprising) results.

How does Amex concierge stack up against Siri or Alexa?

Functionally, a personal digital assistant like Siri or Alexa can perform many similar tasks as a concierge service, such as booking travel or finding cheap flights. The main difference with Amex concierge is you have access to a real live person.

This makes a big difference when you need certain tasks done, such as tracking down a hard to find item or need to describe the types of gifts your mom loves most. That human touch offers an extra level of personalization and can net results much more tailored to your needs.

Bottom line

A concierge service is one of the most useful features you can get without paying extra. Your concierge can help get you a seat in a famous restaurant, tickets to concerts or sporting events and more.

Remember, to get this perk you need a premium American Express credit card. Other cards also offer this perk, so make sure you compare credit cards with top-notch concierge services before you apply.

Amex Concierge Canada FAQs

  • No. Amex's concierge service is only available with their premium Platinum and Centurion cards.[/faq_question_accordion]Amex's concierge service is available with their premium Platinum and Centurion cards, such as The Platinum Card from American Express and the Business Platinum Card from American Express.


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