Taptap Send Review: Is It Competitive?
- Fees (Pay by Bank Transfer)
- From $0
Our verdict
Taptap Send offers a user-friendly mobile app and competitive exchange rates to some destinations, but whether it's right for you depends on where you need to send money.
We downloaded and tested 19 money transfer apps to try to find out which app offers the best value and the best user experience. Taptap Send was one of those apps, and it impressed us with its fast transfers, its easy-to-use app and its decent global coverage.
We found that Taptap Send offers competitive exchange rates and fees to some destinations, India among them. But exchange rate markups are higher to certain destinations, while transfers to some countries also incur a flat fee—which can work out to be quite expensive if you're only sending a small amount.
So Taptap Send is a top contender some of the time, but it always pays to compare your options.
Pros
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Transfer money to 70+ countries
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Money arrives in minutes
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Choose from mobile money, bank deposits or cash pickup
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Competitive exchange rates and fees
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Highly rated mobile app
Cons
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Exchange rate markup applies
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Some complaints about slow customer support
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Not suitable for large transfers
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Fees for transfers to some destinations
What is Taptap Send?
Taptap Send is a popular mobile app that lets Canadian users send money to family and friends in 70+ countries across Africa, Asia, Europe, the Caribbean and Latin America. Launched in 2018, it supports mobile money, bank transfer and cash pickup international transfers, but payout methods vary depending on where you send funds. Once you send a transfer, your recipient will get the money as soon as a matter of minutes.
Is Taptap Send legitimate in Canada?
Yes, Taptap Send is completely legit. With a registered office in BC, it is registered as a Money Services Business in Canada with FINTRAC and Revenu Québec. It’s also regulated in multiple other jurisdictions around the world.
Is Taptap Send safe?
Yes, Taptap Send is a safe and secure transfer app. It uses encryption technology to safeguard your payments and personal data and meets the Payment Card Industry Data Security Standard (PCI DSS). You can also set up two-factor authentication on your account for an extra layer of protection.
A closer look at the pros and cons
Pros
- Easy to use. You can sign up and send your first transfer in minutes.
- Send money to 70+ countries. You can use Taptap Send to transfer funds to dozens of countries around the world.
- Fast transfers. The money you send typically arrives with your recipient in a matter of minutes.
- Competitive exchange rates and fees. While costs vary depending on where you're sending money, Taptap Send offers low transfer costs to specific destinations, including India, Brazil and Europe.
- User-friendly mobile app. The Taptap Send mobile app is simple to use and has high average reviews across the App Store and Google Play.
- Multiple payout methods. Depending on where you're sending money, Taptap Send supports bank transfers, mobile money and cash pickup transfers.
- Plenty of positive customer reviews. Lots of people have had good experiences with Taptap Send in real-world situations, with the provider having picked up thousands of positive reviews across Trustpilot, the App Store and Google Play.
Cons
- Exchange rate markup. An exchange rate markup applies when you send an international transfer with Taptap Send, and the size of the markup varies depending on where you send money to.
- Customer support issues. Some reviewers on Trustpilot complain about slow customer support response times.
- Not suitable for large transfers. You're limited to sending $2,000 – $3,000 daily, depending on your transfer destination.
- Transfer fees may apply. A flat transfer fee applies when you send money to some destinations. The fee is less than $5 in most cases, but still represents a decent chunk of your transfer money if you're only sending a small amount.
Alternatives
9.1 Excellent
Fees (Pay by Bank Transfer)
From 0.48%
Fastest Transfer Speed
24 hours
Min. Transfer Amount
$1
8.2 Great
Fees (Pay by Bank Transfer)
$0
Fastest Transfer Speed
Within minutes
Min. Transfer Amount
$1
9 Excellent
Fees (Pay by Bank Transfer)
From $0
Fastest Transfer Speed
Within minutes
Min. Transfer Amount
$1
What are Taptap Send’s transfer fees?
Fees apply to some Taptap Send transfers, but there is no flat fee across the board.
For several popular transfer destinations such as India and the United States, no transfer fees apply. But transfers to some destinations incur a flat fee, typically ranging from around $1 to $7. The Philippines, Mexico, Bangladesh and Bolivia are just some of the destinations where fees apply.
Taptap Send also makes money on the exchange rate markup. This is the difference between the exchange rate Taptap Send gets from its partners and the rate it offers to customers, and we found that the markup varies depending on where you’re sending money.
Testing the Taptap Send app to see how much it really charges
To get an idea of how Taptap Send compares in the real world, we ran several test transfer scenarios from Canada to India and Ukraine. Straight away, Taptap Send lost points for not supporting transfers to Ukraine.
As for India, regardless of whether we wanted to send $200 or $1,000, Taptap Send’s exchange rate markup was 0.70% at the time of the test, and there were no transfer fees. This makes it one of the cheapest options for sending money to India, though a couple of providers did have lower transaction costs.
To give you an idea of how that stacks up against the competition, for a $200 send to India paid for with a debit card, Remitly had a total cost of 2.46%, and Sendwave had a cost of 1.25%. Meanwhile, Pesa’s was 0.53%, while Paysend’s was 0.39%.
Calculating Taptap Send’s cost markup for money transfers
Taptap Send’s cost markup varies by country. We calculated its total cost markup by taking into account fees and exchange rates. Here is a snapshot for a $200 sending amount.
| Country | Mid-market rate (1 CAD) | Exchange rate offered (1 CAD) | Fee charged | Exchange rate markup | Fee markup | Total cost markup |
|---|---|---|---|---|---|---|
| Mexico | 12.66 MXN | 12.55 MXN | $6.83 | 0.87% | 3.41% | 4.28% |
| Malaysia | 2.89 MYR | 2.88 MYR | $0 | 0.35% | 0% | 0.35% |
| Philippines | 44.91 PHP | 44.86 PHP | $3.49 | 0.11% | 1.75% | 1.86% |
| China | 4.95 CNY | 4.83 CNY | $0 | 2.42% | 0% | 2.42% |
| Bangladesh | 89.27BDT | 88.70 BDT | $3.99 | 0.64% | 2.00% | 2.64% |
| United Kingdom | 0.543 GBP | 0.539 GBP | $0 | 0.74% | 0% | 0.74% |
| France | 0.627 EUR | 0.624 EUR | $0 | 0.48% | 0% | 0.48% |
| Cameroon | 411.03 XAF | 405.00 XAF | $0 | 1.47% | 0% | 1.47% |
| South Africa | 12.15 ZAR | 12.04 ZAR | $0 | 0.91% | 0% | 0.91% |
| Brazil | 3.68 BRL | 3.66 BRL | $0 | 0.54% | 0% | 0.54% |
As at May 19, 2026
How long does an international Taptap Send money transfer take?
Most Taptap Send money transfers arrive at your recipient in minutes. You can see an estimate of your transfer time on the transfer confirmation page just above the Send button.
You can always check your transfer status and visual map in the app to get a better idea of the progress of your transaction. You will also get a push notification on your phone once the transfer has been processed.
What’s it like to use the Taptap Send app?
We compared the user-friendliness of the Taptap Send app with 18 other money transfer apps. And while it’s relatively basic, the Taptap Send app is nonetheless quite simple and straightforward to use. Its uncluttered design makes it easy to navigate the app and set up a transfer with just a few taps.
But don’t just take our word for it. With high average ratings from a combined 350,000+ reviews across Google Play and the Apple App Store, this mobile app has certainly attracted plenty of praise.
Taptap Send app ratings
| Platform | Ratings |
|---|---|
| Google Play Store | 4.8 out of 5 stars, based on 298,000+ reviews |
| Apple App Store | 4.8 out of 5 stars, based on 72,000+ reviews |
| Trustpilot | 4.7 out of 5 stars, based on 33,000+ reviews |
What do Taptap Send reviews say?
As the average review ratings suggest, Taptap Send reviews are generally very positive across Trustpilot and Android and iOS app users. Many reviewers praise the app for its ease of use, good exchange rates and fast transfers. However, people who leave negative reviews complain about issues such as slow transfers and poor customer support experience.
Preview of the Taptap Send app
How to send money with Taptap Send
- Download the app. Download and install the Taptap Send app on your smartphone.
- Sign up. Create an account by providing your personal information, contact details, proof of ID and a selfie.
- Enter transaction details. Choose the country you want to send money to and the amount you want to send.
- Enter your recipient’s details. Provide your recipient’s name, contact details and payout method.
Send money. Review all transaction details before sending your transfer.
Bottom line
Taptap Send is a highly rated, user-friendly app that offers fast international money transfers to 70+ countries. It supports cheap transfers to some locations, so whether or not it’s right for you depends on where you need to send funds. Compare Taptap Send to other money transfer apps using your specific transaction details to work out if it offers good value for money.
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