How to transfer money through your mobile phone

Mobile payments allow you to move money between you and your contacts, other mobile numbers and even retailers with the help of your cell phone. Unlike standard bank transfers, you might not even need the payee’s bank account details for delivery.

Email or text money with your bank’s mobile app

You can easily send money to bank accounts using only your cell phone. Although banks offer this option through their different mobile apps, they generally all use the Interac e-Transfer service. The fact that Interac e-Transfer is so common makes sending and receiving money between different banks very easy. Interac e-Transfer also employs well established security features.

How do you send or receive Interac e-Transfers?

The exact process to send and receive money can vary with different financial institutions. You’ll most likely have to add the recipient as a new contact in your mobile bank app’s list of Interac e-Transfer contacts. Having a list of contacts makes it easy to send money without having to re-enter a person’s information every time you send money to them. To add a new contact, you’ll likely need the recipient’s:

• Name
• Email address
• Phone number
• A unique security question you’ve created for the recipient to answer

You can receive money by, clicking the link in the text or email, logging in to your bank’s mobile app and answering the sender’s security question correctly. Also note that an email transfer can similarly be received on your computer. If your financial institution does not support Interac e-Transfer you can still deposit a Interac e-Transfer into any Canadian bank account by registering with Interac, although it could take longer to process and there may be a fee.

Autodeposit is an option that bypasses the security question requirement when you need to receive money. You can set up autodeposit for a specific email so all subsequent transfers to that email will be automatically deposited into your account without requiring you to answer the security question every time.

You may also be able to request money from someone using your banking app. If you want the process to go smoothly, it’s a good idea to check that the recipient’s financial institution supports Interac e-Transfer before you send or request money.

Mobile wallets

Mobile wallets are another way to use your cell phone for purchases and transfers. Offered by banks and third parties, these wallets require only your credit, debit or prepaid card number and a mobile device to get started.

In most cases, you download a wallet app, enter your transaction card information and set up a security step. Security for mobile wallets usually comes in the form of a PIN, password or fingerprint authentication. If you have multiple cards, you can select a default card. The app will automatically use your default card for payments unless you choose otherwise. From there, your wallet takes care of transactions without you having to dig for your card.

Contactless mobile payments

Some cell phones are equipped with near-field communication (NFC) technology. It’s a tech-savvy way of referring to contactless payments, whereby you pay for purchases by waving or tapping your device on a contactless terminal. Many stores and restaurants across Canada allow contactless payment.

Google Pay

Google Pay is a mobile wallet that allows you to use multiple payment methods. It is supported by most major Canadian banks. You simply sign up for a Google account, add your credit or debit card as a payment methods and send or receive money in minutes.

You may have heard about Google Pay Send, which is a feature that allows people to send and receive money through the app. Unfortunately, this feature is still unavailable in Canada.*

The Google Pay app offers users a lot of ease and functionality when it comes to paying for purchases by:

• Contactless payments
• Paying in apps and websites like Skip the Dishes and Lululemon
• Keeping track of reward programs

_{* As of December 2019}

Apple Pay

If you’ve got an iPhone, Apple Pay helps you make payments through similar methods and is also supported by most Canadian banks. Although Apple Pay offers a peer-to-peer money transfer option called Apple Cash in the US, it is currently unavailable in Canada.* You can set up and verify your debit and credit cards in the built-in mobile wallet app to buy through:

• Apple Watch
• Contactless payments
• iTunes and other apps like Starbucks
• Mobile web stores like Lululemon

_{* As of December 2019}

Send money with other money transfer apps

If you aren’t quite ready for mobile banking and mobile wallets, other third-party payment services make it easy to store your sensitive payment details for future mobile transactions.

These services often require only a phone number or email for on-the-go transfers and payments.

PayPal

PayPal is one of the most popular third-party payment services available in Canada. PayPal helps you send and receive mobile payments directly to phone numbers and email addresses. When you sign up for a free account, you’ll have the option to link your bank account and credit or debit cards. Your recipient will need a PayPal account in order to receive funds.

Use PayPal to send payments with your cell phone in two ways:

• Through the PayPal mobile app
• Through a mobile web browser

After you confirm your payment, your recipient receives an email or text allowing them to create an account and claim the money. Because funds are stored in your PayPal balance, you don’t even need a bank account to use the service.

Use your balance to send money to loved ones, withdraw money to your linked bank account or pay for goods and services at millions of retailers who accept PayPal at checkout.

Some alternative money transfer services

There are many other money transfer options besides PayPal. When deciding which service to use, keep in mind any applicable fees, how long it will take to complete the transaction and how the money is received (for example, through direct deposit or cash pickup). Some notable mobile money transfer services include:

• Western Union
• MoneyGram (through Canada Post)
• Paytm
• Looking to send money internationally? Check out our guide to international money transfer apps.

Security of mobile payments

With hacking and data breeches in the headlines, you might be concerned about the safety and security of mobile banking and payments. But digital payments are more secure than you might think, employing tools like:

• Fingerprint scanners. Many mobile wallets and contactless payments require you to scan your fingerprint before a purchase, sometimes as a secondary ID. This technology helps secure your sensitive credit or debit card and also protects against card skimming.
• Secure passwords. You’ll want to set up a password that’s difficult to guess. Some payment services also use one-time passwords, PINs or codes for transfers to prevent anyone else from claiming your cash. These passwords expire after the transaction is complete or after an allotted time.
• Monitored payments. Depending on the service, you may be able to monitor or cancel your mobile payment if you discover you’ve sent it to the wrong address or it’s not picked up as expected. Canceling a payment returns the funds to your account.
• Encrypted data. The majority of mobile banking and payment services encrypt the personal and financial information you link — meaning that the service, merchant or any other party itself isn’t able to access your banking information.

What to watch out for

When it comes to offline safety, most people know it’s not a good idea to share their PIN or card information. Similarly, here’s what to keep in mind when sending money through your cell phone.

• Protect your device against theft. Mobile wallets are secure, often requiring your fingerprint or PIN. But what about if you lose your phone? Most devices and payment systems today allow you to remotely put your device into lost mode. This prevents potential thieves from using your card even if they make it past your PIN or fingerprint. And because your data is encrypted, they can’t access your information to use your card manually.
• Take caution with public Wi-Fi. While unlikely, it’s possible for hackers to intercept information sent on unsecured public Wi-Fi networks. Although payments are encrypted, hackers can “spoof” your mobile wallet when you enter your information, giving them access to your accounts. Avoid this by setting up your mobile wallet at home, where your network is secure.
• Watch for phishing scams. Many fraudulent messages or links appear to come from seemingly legitimate sources. The best way to protect yourself from these scams is to avoid clicking links and ads or visiting websites from unfamiliar sources.
• Monitor for malware. The threat of malware is more common on computers, but that doesn’t mean your mobile phone is completely safe. Malware is like a virus that infects your phone to steal your information, passwords and other data. Just like phishing scams, you can reduce the risk of malware by avoiding links and ads from sketchy or unfamiliar sources.

Bottom line

Your cell phone can be used for much more than chatting with loved ones. These days, you can also monitor your bank accounts, transfer money between accounts and pay retailers all over the world with your phone. Use this guide to help you find a service that fits your lifestyle, accounts and shopping habits.

You can also learn more about flexible payment services and making the most of your money in our comprehensive guide to bank accounts.

Real questions from readers

• How do I monitor the status of a mobile payment?

  Banks and financial institution offer different ways of monitoring the progress of your payment, though you can often view the status through an app or your online account.

  If you send money through a service like PayPal, your transfer’s status is available in the app or online.

• What happens if I enter the wrong mobile number?

  With many services, your transaction is “pending” until the payment is claimed, allowing you to cancel it before it’s picked up. If the payment shows as received, call your bank or service to ask how to reverse the transaction.

• Someone sent me a mobile payment. How do I collect the money?

  With most mobile payments, you receive a text or email with details on how to complete the transaction. The process of setting up an account or claiming money varies depending on the service used.

  If you’re unsure, contact the bank or service that sent you notification.

• How long do I have to collect a payment?

  It depends on the payment service and financial institution, but you generally have anywhere from a week to a month to pick up the payment before it expires. With PayPal, funds are automatically returned to the sender after 30 days if the recipient doesn’t claim the money.

• What are the transaction limits of mobile payments?

  Each financial institution and payment service enforce their own transaction limits. For example, Interac e-Transfers done through the BMO Performance Chequing Account are $0. Check with your bank or preferred payment service to find out how much you can send or receive.

• Do I need an account with a bank to collect a payment?

  Not necessarily. Depending on the financial institution or service, your phone number or email, reference number and service account details should be sufficient to collect your payment.