Crypto.com review
- Fiat currencies
- 31
- Supported assets
- 372
Our verdict
Crypto.com offers safe ways to buy, sell and earn digital assets in Canada.
Crypto.com is a good choice for both beginner and experienced cryptocurrency investors.
The exchange supports over 370 crypto assets and offers a prepaid Visa card that makes it easy to spend and (depending on your tier) earn CRO rewards. Crypto.com is also one of the few major exchanges with an NFT marketplace.
The platform's easy interface and many learning resources are great for newbies. On the other hand, you'll pay higher fees if you don't hold CRO, and some users report problems with customer service.
Pros
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Supports many cryptos and fiat currencies
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Free deposits, low-cost withdrawals
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Make purchases and possibly earn CRO rewards with the Crypto.com Visa card
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Supports futures, options, margin trading and staking
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First exchange to become regulated in Canada
Cons
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Higher fees if you don't lock up CRO on Crypto.com
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Many complaints about customer service
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Doesn't support wire transfers in Canada
Details
Product details
| Product Name | Crypto.com App |
| Fiat Currencies | USD, EUR, GBP, COP, CHF, HKD, SGD, AUD, CAD, KRW, SEK, CNY, TRY, RON, JPY, NOK, MYR, BRL, DKK, ZAR, BGN, THB, INR, TWD, PHP, IDR, MOP, MDL, SAR, MXN, CLP |
| Cryptocurrencies | BTC, ETH, XRP, DAI, EOS, BNB LTC, ADA, CRO, UNI & 363 more |
| Deposit Methods |
Bank transfer Credit card Cryptocurrency Debit card |
| Trading Fee |
Spreads: 0.01% – 0.08% Taker fees: 0.05% – 0.075% Maker fees: 0.06% – 0.075% (0% for Prime members trading more than US$10 million) |
| Deposit Fees | $0 |
| Withdrawal Fees | $1.99 per withdrawal ($0 for Prime members) |
Ratings methodology - how we scored Crypto.com
| Supported cryptocurrencies | ★★★★★ |
| Transferring money or assets | ★★★★★ |
| Fees and costs | ★★★★★ |
| Ease of use | ★★★★★ |
| Customer service | ★★★★★ |
| Features | ★★★★★ |
| Staking/earn | ★★★★★ |
| Trustworthiness/security | ★★★★★ |
How we rate our crypto exchanges and platforms
Finder's editors objectively assess each platform across a spectrum of performance metrics using a system of 1 to 5 stars, which are designed to help you assess a crypto platform's strengths and weaknesses. You can read our full methodology here.
Our score and selection of the best crypto exchanges is based on the same criteria as our annual Crypto Trading Platform Awards, updated by our editorial team throughout the year to reflect changes in the market.
About Crypto.com — company background
Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 10 million active users.
Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.
To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognised sporting organisations and celebrities.
The exchange is headquartered in Hong Kong but is accessible all around the world.
Listed Crypto.com crypto exchange assets
Crypto.com supports over 372 cryptocurrencies, but some notable assets are missing. Namely, Lido Staked Ether, Toncoin and TRON, which are in the top 20 cryptos by market cap. In total, 17 of the top 20 cryptos are available on Crypto.com.
Popular assets on Crypto.comCrypto.com fees
Crypto.com charges a fee for $0 deposits.
Crypto.com uses a maker taker fee structure for spot market trading. Instant purchases incur a separate fee. Beware that Crypto.com also charges a spread which may not be displayed when making a purchase.
| Type | Fee |
|---|---|
| Maker | 0.06% – 0.075% (0% for Prime members trading more than US$10 million) |
| Taker | 0.05% – 0.075% |
| Spread | 0.01% – 0.08% |
Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.
Spread fee explained. A spread is the difference between the purchasing price and sale price of an asset and can be thought of as a markup. A spread fee is usually only apply to instant purchases and not the spot market. If a platform advertises zero fee trading then beware that they may charge a spread instead.
Crypto.com deposit methods
- Bank transfer
- Credit card
- Cryptocurrency
- Debit card
How to sign up on Crypto.com exchange
Before you can even get started trading on Crypto.com, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Crypto.com's commitment to certifications and compliance with regulations and insurers.
- Get started
After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your Crypto.com account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on Crypto.com.
Using the Crypto.com app
The Crypto.com app offers all the features you need to start trading cryptocurrency. Buy crypto directly using debit/credit, or pay with funds from your in-app fiat wallet, which can be loaded via bank transfer, debit or credit. Make purchases and (depending on your tier) earn CRO rewards with a prepaid Crypto.com Visa Card, conveniently manageable within the app. E-transfer deposits are free as are transfers to and from your Crypto.com Visa Card.
Is Crypto.com safe?
Crypto.com receives a 5-star trust rating. The rating is given based on multiple factors. The company’s zero hack history and the requirement for users to use secondary authentication when logging in are notable.
There have been multiple security audits performed by both internal and external audit teams. Crypto.com offers a large insurance fund to cover any potential losses due to security breaches, and its US bank is FDIC insured.
Past hacks. No hacks have ever taken place on Crypto.com.
Security audits. Crypto.com takes security seriously. Alongside implementing standard security features such as 2-factor authentication (2FA) and the cold storage of all digital assets, the exchange has also listed a bug bounty program on HackerOne. This provides rewards to those who spot gaps in the security of the platform. The company has also completed thorough audits of modules within the Crypto.com ecosystem. For example, the DeFi Swap module is a fork of the Uniswap decentralised exchange, which was originally audited by dApp.org.
However, before launch, DeFi Swap was also audited by Crypto.com’s internal security team. The exchange also makes sure that all protocols listed within the DeFi Swap feature have been fully audited and clear specific guidelines.
Insurance. Crypto.com has amassed a $750 million insurance fund to cover any losses sustained through damage or theft. This includes the recent addition of a $100 million direct insurance policy provided by Arch Underwriting at Lloyd’s Syndicate 2012 for its cold storage assets. For US residents, all USD deposits held on
Crypto.com are deposited into Metropolitan Commercial Bank, which is a member of the FDIC. All deposits made by US residents are therefore insured up to a value of $250,000.
Keeping your crypto secure
All centralised exchanges, including Crypto.com, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
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Supported assets 5,500+ |
Supported assets 1,000+ |
Supported assets 30,000+ |
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Price (USD) $149 |
Price (USD) $149 |
Price (USD) $49.99 |
See more of the best crypto wallets
Crypto.com customer support
Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number, a detailed help center and social media platforms.
Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful.
How to reach Crypto.com customer support
- Discord
- Help center articles
- Live chat
- Phone
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James Finder
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