In this guide

  • Our verdict
  • Details
    • Product details
  • Your reviews
  • Ask a question
Finder makes money from featured partners, but editorial opinions are our own.
πŸ† Finder award

Crypto.com review

  • Avatar
Crypto.com App
4.0
β˜…β˜…β˜…β˜…β˜…
Finder score
Fiat currencies
31
Supported assets
271
This is not an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade or use any services.

Our verdict

Crypto.com offers safe ways to buy, sell and earn digital assets.

Gold Finder Awards Badge
Finder Awards 2023 winner

Crypto.com is a good choice for both beginner and experienced cryptocurrency investors.

The exchange supports almost 300 crypto assets and enables you to trade these assets at relatively low fees. And Crypto.com is one of the few major exchanges with an NFT marketplace.

The exchange’s intuitive interface and the numerous learning resources it provides help crypto newbies to feel comfortable getting their feet wet.

With that said, Crypto.com customer service has been reported to be lacking and its fiat withdrawal fees are high.

Pros

  • Moderate trading fees. Trading fees on the Crypto.com desktop exchange range from 0.04% to 0.4%. The more volume you trade on the platform, the cheaper the trading fees become. Beware that fees on the app may be different.
  • Large insurance policy. Crypto.com has a US$750 million insurance policy for the digital assets that it holds in its custody.
  • NFT marketplace. Crypto.com makes it easy to purchase NFTs. You can purchase NFTs on the platform using either fiat or certain cryptos.
  • Complies with the Financial Transactions and Reports Analysis Centre regulations in Canada. FINTRAC is the peak body for regulating cryptocurrency exchanges in Canada which requires Crypto.com to comply with laws and regulations that are intended to provide certain protections for users.
  • Over 271 cryptocurrencies supported. Crypto.com supports 271+ assets, which should give you a good range of industries and asset types to invest in without needing to hop between multiple exchanges.
  • Cons

    • Poor customer service. Even though Crypto.com offers multiple ways for you to get in touch with its support staff, many customers have complained on Trustpilot that the platform’s customer support staff wasn’t very helpful.
    • CRO rewards may change. The benefits provided through a Crypto.com debit card are subject to change. In June 2022, rewards were significantly reduced which upset many users. This is an issue because users are required to purchase and hold a portion of CRO tokens to access the benefits.
    • No live chat or phone-based customer support. Crypto.com does not have a live customer support service. Instead you will need to consult the FAQ or contact Crypto.com via email, which may take several days to receive a reply.
    • In this guide

      • Our verdict
      • Details
        • Product details
      • Your reviews
      • Ask a question

      Details

      Product details

      Product Name Crypto.com App
      Fiat Currencies USD, EUR, GBP, COP, CHF, HKD, SGD, AUD, CAD, KRW, SEK, CNY, TRY, RON, JPY, NOK, MYR, BRL, DKK, ZAR, BGN, THB, INR, TWD, PHP, IDR, MOP, MDL, SAR, MXN, CLP
      Cryptocurrencies BTC, ETH, XRP, DAI, EOS, BNB LTC, ADA, CRO, UNI & 262 more
      Deposit Methods Bank transfer
      Credit card
      Cryptocurrency
      Debit card
      Google Pay
      Trading Fee Maker - 0-0.075%
      Taker - 0.026%-0.0750%
      Deposit Fees None
      Withdrawal Fees Cryptocurrency: Fees vary

      Ratings methodology - how we scored Crypto.com

      Supported cryptocurrencies β˜…β˜…β˜…β˜…β˜…
      Transferring money or assets β˜…β˜…β˜…β˜…β˜…
      Fees and costs β˜…β˜…β˜…β˜…β˜…
      Ease of use β˜…β˜…β˜…β˜…β˜…
      Customer service β˜…β˜…β˜…β˜…β˜…
      Features β˜…β˜…β˜…β˜…β˜…
      Staking/earn β˜…β˜…β˜…β˜…β˜…
      Trustworthiness/security β˜…β˜…β˜…β˜…β˜…

      How we rate our crypto exchanges and platforms

      Finder's editors objectively assess each platform across a spectrum of performance metrics using a system of 1 to 5 stars, which are designed to help you assess a crypto platform's strengths and weaknesses. You can read our full methodology here.

      Our score and selection of the best crypto exchanges is based on the same criteria as our annual Crypto Trading Platform Awards, updated by our editorial team throughout the year to reflect changes in the market.

      About Crypto.com β€” company background

      Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 10 million active users.

      Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.

      To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognised sporting organisations and celebrities.

      The exchange is headquartered in Hong Kong but is accessible all around the world.

      Listed Crypto.com crypto exchange assets

      Crypto.com supports over 271 cryptocurrencies, but some notable assets are missing. Namely, BNB, USDC and Lido Staked Ether, which are in the top 20 cryptos by market cap. In total, 15 of the top 20 cryptos are available on Crypto.com.

      Popular assets on Crypto.com
      supports
      Bitcoin (BTC)
      supports
      Ethereum (ETH)
      supports
      Tether (USDT)
      does not support
      BNB (BNB)
      supports
      Solana (SOL)
      does not support
      USDC (USDC)
      does not support
      Lido Staked Ether (STETH)
      supports
      XRP (XRP)
      does not support
      Toncoin (TON)
      supports
      Dogecoin (DOGE)
      supports
      Cardano (ADA)
      supports
      Avalanche (AVAX)
      supports
      Shiba Inu (SHIB)
      supports
      Wrapped Bitcoin (WBTC)
      does not support
      TRON (TRX)
      supports
      Bitcoin Cash (BCH)
      supports
      Polkadot (DOT)
      supports
      Chainlink (LINK)
      supports
      Polygon (MATIC)
      supports
      Litecoin (LTC)

      Crypto.com fees

      Deposit & withdrawals fees

      Transaction type Fee
      Deposit funds None
      Withdraw funds Cryptocurrency: Fees vary

      Crypto.com deposit methods

      • Bank transfer
      • Credit card
      • Cryptocurrency
      • Debit card
      • Google Pay

      How to sign up on Crypto.com exchange

      Before you can even get started trading on Crypto.com, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Crypto.com's commitment to certifications and compliance with regulations and insurers.

      1. Get started
        After selecting the Get Started button, fill in the create account form.
      2. Set up payment
        Before you can start trading, you have to add your bank account to your Crypto.com account. There are several options to choose from, so choose the option most compatible.
      3. Provide identification
        Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this.
      4. Start trading
        After all that is processed, you're ready to trade on Crypto.com.

      Using the Crypto.com app

      The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app's fiat wallet that can then be used to make purchases at any time. In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.

      Crypto.com app

      Is Crypto.com safe?

      Crypto.com receives a 5-star trust rating. The rating is given based on multiple factors. The company’s zero hack history and the requirement for users to use secondary authentication when logging in are notable.

      There have been multiple security audits performed by both internal and external audit teams. Crypto.com offers a large insurance fund to cover any potential losses due to security breaches, and its US bank is FDIC insured.

      Past hacks. No hacks have ever taken place on Crypto.com.

      Security audits. Crypto.com takes security seriously. Alongside implementing standard security features such as 2-factor authentication (2FA) and the cold storage of all digital assets, the exchange has also listed a bug bounty program on HackerOne. This provides rewards to those who spot gaps in the security of the platform. The company has also completed thorough audits of modules within the Crypto.com ecosystem. For example, the DeFi Swap module is a fork of the Uniswap decentralised exchange, which was originally audited by dApp.org.

      However, before launch, DeFi Swap was also audited by Crypto.com’s internal security team. The exchange also makes sure that all protocols listed within the DeFi Swap feature have been fully audited and clear specific guidelines.

      Insurance. Crypto.com has amassed a $750 million insurance fund to cover any losses sustained through damage or theft. This includes the recent addition of a $100 million direct insurance policy provided by Arch Underwriting at Lloyd’s Syndicate 2012 for its cold storage assets. For US residents, all USD deposits held on

      Crypto.com are deposited into Metropolitan Commercial Bank, which is a member of the FDIC. All deposits made by US residents are therefore insured up to a value of $250,000.

      Keeping your crypto secure

      All centralised exchanges, including Crypto.com, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.

      Ledger Nano X Wallet

      Trezor Model T Wallet

      Go to site
      Go to site

      Supported assets

      5,500+

      Supported assets

      9,000+

      Price (USD)

      $149

      Price (USD)

      $179

      Crypto.com customer support

      Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number, a detailed help center and social media platforms.

      Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful.

      Whether products shown are available to you is subject to individual provider sole approval and discretion in accordance with the eligibility criteria and T&Cs on the provider website.

      Name Product Deposit methods Fiat currencies Cryptocurrencies Offer Disclaimer Link
      eToro Cryptocurrency Trading
      eToro Cryptocurrency Trading
      Bank transfer, Credit card, Debit card, Neteller, Skrill

      18

      78

      Disclaimer: Cryptoasset investing is highly volatile and unregulated in the UK and some EU countries. No consumer protection. Tax on profits may apply.

      Capital at risk

      View details
      Binance Cryptocurrency Exchange (Not available to US users)
      Bank transfer, Cryptocurrency

      1

      369

      Capital at risk

      View details
      KuCoin Cryptocurrency Exchange
      KuCoin Cryptocurrency Exchange
      Bank transfer, Credit card, Cryptocurrency, Debit card, PayPal, P2P

      50

      743

      Capital at risk

      View details
      Bybit Cryptocurrency Exchange
      Bybit Cryptocurrency Exchange
      Bank transfer, Credit card, Cryptocurrency, Debit card, P2P

      73

      279

      Disclaimer: Highly volatile investment product. Your capital is at risk.

      Capital at risk

      View details
      Gate.io Cryptocurrency Exchange
      Bank transfer, Credit card, Cryptocurrency, Debit card

      8

      1607

      Capital at risk

      View details
      Kraken Cryptocurrency Exchange
      Bank transfer, Credit card, Cryptocurrency, Debit card, Apple Pay, Google Pay, SWIFT

      8

      222

      Capital at risk

      View details
      OKX Cryptocurrency Exchange
      Bank transfer, Cryptocurrency, iDEAL, PayPal, POLi, SEPA, Faster Payments (FPS)

      35

      338

      Capital at risk

      View details
      Uphold
      Uphold
      Bank transfer (ACH), Credit card, Debit card, Apple Pay, Google Pay

      27

      237

      Capital at risk

      View details
      Paybis Cryptocurrency Exchange
      Bank transfer, Credit card, Debit card, Neteller

      42

      357

      US residents: Restricted in the following states - NY, CT, NM, WA, HI, AL, VT, FL, AK, NV.

      Capital at risk

      View details
      Finder Award
      Bitstamp Cryptocurrency Exchange
      Bank transfer, Credit card, Cryptocurrency, Debit card, SEPA, Faster Payments (FPS)

      3

      79

      Capital at risk

      View details
      Coinmama Cryptocurrency Marketplace
      Credit card, Fedwire, SEPA, Google Pay, SWIFT, Bank card

      6

      16

      Capital at risk

      View details
      OFFER
      Gemini Cryptocurrency Exchange
      Bank transfer (ACH), Cryptocurrency, Debit card, PayPal, Apple Pay, Google Pay, SWIFT

      7

      141

      Capital at risk

      View details
      Finder Award
      Crypto.com App
      Bank transfer, Credit card, Cryptocurrency, Debit card, PayPal, Wire transfer, Apple Pay, Google Pay, SWIFT

      31

      318

      Capital at risk

      View details
      loading

      Are you visiting from outside the US?

      Select an option to continue

      Alternatives to Crypto.com

      1 - 3 of 14
      Name Product Deposit methods Fiat currencies Cryptocurrencies Offer Disclaimer Link
      Kraken Cryptocurrency Exchange
      Bank transfer, Credit card, Cryptocurrency, Debit card, Apple Pay, Google Pay, SWIFT

      8

      223

      Certain trading features are limited or unavailable to residents of Ontario and Quebec.

      Capital at risk

      View details
      Paybis Cryptocurrency Exchange
      Paybis Cryptocurrency Exchange
      Bank transfer, Credit card, Debit card, Neteller, Skrill, Apple Pay

      60

      87

      Capital at risk

      View details
      OFFER
      Bitbuy Digital Currency Exchange
      Cryptocurrency, Interac e-Transfer, Wire transfer

      1

      39

      Limited time only: Free $40* when you sign up and fund your Bitbuy account. T&Cs apply.

      Capital at risk

      View details
      Disclaimer: Star ratings are only displayed for products with 10 or more reviews.
      loading
      Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.

      Your reviews

      No reviews yet. Write a review

      Ask a question

      Ask a question
      Avatar

      James Finder

      Editor

      Hi there, looking for more information? Ask us a question.

      Error label

      You are about to post a question on finder.com:

      • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
      • finder.com is a financial comparison and information service, not a bank or product provider
      • We cannot provide you with personal advice or recommendations
      • Your answer might already be waiting – check previous questions below to see if yours has already been asked
      Accept and continue

      Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use & Privacy Policy and Privacy and Cookies Policy.

      This site is protected by reCAPTCHA and the Privacy Policy and Terms of Service apply.

      Go to site