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Coinsquare review

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Coinsquare Cryptocurrency Exchange
3.0
★★★★★
Finder score
Fiat currencies
5
Supported assets
15
This is not an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade or use any services.

Our verdict

Buy and sell crypto on one of Canada’s most recognizable exchanges, Coinsquare.

Coinsquare offers a robust cryptocurrency trading platform for its users. The key to Coinsquare’s success and what makes it a good exchange is that it understands its users. By offering a separate platform in the Coinsquare quick trade app, Coinsquare can tailour its services on the main exchange for larger volume and experienced traders.

The exchange’s proprietary technology, security protocols, and recommitment to being compliant with the Canada Revenue Agency (CRA) and OSC have enabled them to endure the fraudulent practices of previous management.

Pros

  • Responsive customer service during office hours
  • Referral program
  • Quick verification process

Cons

  • Customer service is not 24/7
  • Only available in Canada
  • History of CEO and founder fraudulent activity
  • History of a data breach

In this guide

  • Review
  • Details
    • Product details
  • Your reviews
  • Ask a question

Details

Product details

Product Name Coinsquare Cryptocurrency Exchange
Fiat Currencies CAD, USD, EUR, GBP, CHF
Cryptocurrencies BTC, ETH, XRP, ADA, DAI, DOT, SOL, DOGE, DOGE, ATOM & 5 more
Deposit Methods Interac e-Transfer
Wire transfer
Wealth Wire
Rushed Wire
Direct Bank Deposit
Trading Fee Maker: 0.05% – 0.50%
Taker: 0.14% – 0.50%
Deposit Fees Interac e-Transfer request: 0%
Wire transfer: 0%
Cryptocurrency: 0%
Withdrawal Fees Interac e-Transfer request: 0%
Wire transfer: 1.5%
Direct Bank Deposit: 1.5%
Cryptocurrency: Varies

Ratings methodology - how we scored Coinsquare

Supported cryptocurrencies ★★★★★
Transferring money or assets ★★★★★
Fees and costs ★★★★★
Ease of use ★★★★★
Customer service ★★★★★
Features ★★★★★
Staking/earn ★★★★★
Trustworthiness/security ★★★★★

How we rate our crypto exchanges and platforms

Finder's editors objectively assess each platform across a spectrum of performance metrics using a system of 1 to 5 stars, which are designed to help you assess a crypto platform's strengths and weaknesses. You can read our full methodology here.

Our score and selection of the best crypto exchanges is based on the same criteria as our annual Crypto Trading Platform Awards, updated by our editorial team throughout the year to reflect changes in the market.

About Coinsquare — company background

Coinsquare is a Canadian cryptocurrency exchange founded in 2014 and based out of Toronto, ON. The company has developed 2 different platforms for traders: A quick trade app for new and smaller investors to take advantage of, and an advanced trading version for experienced traders. Unfortunately, the 2 versions are not compatible with each other so this review will only be focused on the main Coinsquare exchange.

The exchange experienced periods of turbulence similar to other exchanges. The CEO, founder, and CCO all stepped down in 2020 after allegations by the Ontario Securities Commission (OSC) of them instigating large volume wash trading. Coinsquare also suffered a data breach in 2019.

Despite these setbacks, Coinsquare has between 600,000 and 700,000 retail clients, and franchises its software. By licensing the Coinsquare software, the exchange can incorporate its API into other businesses’ applications and introduce more first-time users to the cryptocurrency industry.

Coinsquare homepage interface

Listed Coinsquare crypto exchange assets

Coinsquare supports over 15 cryptocurrencies, but some notable assets are missing. Namely, BNB, Lido Staked Ether and Toncoin, which are in the top 20 cryptos by market cap. In total, 13 of the top 20 cryptos are available on Coinsquare.

Popular assets on Coinsquare
supports
Bitcoin (BTC)
supports
Ethereum (ETH)
supports
Tether (USDT)
does not support
BNB (BNB)
supports
Solana (SOL)
supports
USDC (USDC)
does not support
Lido Staked Ether (STETH)
supports
XRP (XRP)
does not support
Toncoin (TON)
supports
Dogecoin (DOGE)
supports
Cardano (ADA)
supports
Avalanche (AVAX)
supports
Shiba Inu (SHIB)
supports
Wrapped Bitcoin (WBTC)
does not support
TRON (TRX)
does not support
Bitcoin Cash (BCH)
supports
Polkadot (DOT)
does not support
Chainlink (LINK)
supports
Polygon (MATIC)
does not support
Litecoin (LTC)

Coinsquare fees

Coinsquare charges a 0% fee for cryptocurrency deposits, 0% fee for wire transfer deposits and a 0% fee for interac e-transfer request deposits.

Deposit & withdrawals fees

Transaction type Fee
Deposit funds Interac e-Transfer request: 0%
Wire transfer: 0%
Cryptocurrency: 0%
Withdraw funds Interac e-Transfer request: 0%
Wire transfer: 1.5%
Direct Bank Deposit: 1.5%
Cryptocurrency: Varies
Other fees Quick trade fee: 0.2%-0.4%

Coinsquare deposit methods

  • Interac e-Transfer
  • Wire transfer
  • Wealth Wire
  • Rushed Wire
  • Direct Bank Deposit

How to sign up on Coinsquare exchange

Before you can even get started trading on Coinsquare, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Coinsquare's commitment to certifications and compliance with regulations and insurers.

  1. Get started
    After selecting the Get Started button, fill in the create account form.
  2. Set up payment
    Before you can start trading, you have to add your bank account to your Coinsquare account. There are several options to choose from, so choose the option most compatible.
  3. Provide identification
    Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this.
  4. Start trading
    After all that is processed, you're ready to trade on Coinsquare.

Using the Coinsquare app

Coinsquare offers a mobile app for access to its exchange services on the go. Download the Coinsquare mobile app from the Google Play store or the App Store and trade on the go. The app has all of the same features as the online platform.

3 screenshots of the Coinsquare app

Is Coinsquare safe?

Coinsquare claims to be one of the most secure crypto exchanges in Canada. It runs on Coinsquare’s proprietary technology which is SSL and 2FA enabled. The exchange also has a 95% cold storage policy on all its cryptocurrencies and the whole system has been both stress and DDoS tested. Despite these security protocols, there was a hack in 2019 that resulted in users’ personal information being stolen.

In 2020, the OSC (Ontario Securities Commission) filed a statement of allegations against Coinsquare’s CEO Cole Diamond, founder Virgile Rostand and CCO Felix Mazer for manipulating trading volumes. In a practice known as wash trading, the OSC alleged that Coinsquare had performed 840,000 wash trades for around 590,000 BTC between 2018 and 2019. All 3 executives stepped down fromtheir positions and were banned from being involved with Coinsquare for between 1 and 3 years.

Past hacks. In November 2019, Coinsquare was successfully hacked and 5,000 users’ personal information was stolen. It was later confirmed that the hack was committed by a former employee who was able to access the company’s CRM (Customer Relationship Management) system. The employee then went on to sell the stolen information to a group of hackers. The hackers later announced they would use this personal information to conduct SIM swapping attacks on users of the exchange. Coinsquare immediately notified law enforcement and data protection offices when it learned of the attack. Since the attack, Coinsquare has added additional levels of security to the CRM and data management protocols.

Security audits. The CRA issued new compliance regulations in 2021 for exchanges to abide by. Coinsquare used FutureVault as its platform to deliver its clients transactional statements for these new regulations.

Insurance. Unfortunately, Coinsquare is not a member of the Canadian Investor Protection Fund (CIPF). If the company becomes insolvent, then users’ investments are not insured.

Keeping your crypto secure

All centralised exchanges, including Coinsquare, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.

Ledger Nano X Wallet

Trezor Model T Wallet

Go to site
Go to site

Supported assets

5,500+

Supported assets

9,000+

Price (USD)

$149

Price (USD)

$179

Coinsquare customer support

Coinsquare has several options for resolving issues. For most issues that users are having, the answer can be found on the FAQ help page.

If the issue is not listed on Coinsquare’s help page, users can either go through the live chat or email customer support directly.

Unfortunately, the support team for Coinsquare is only available Monday to Sunday, 9am to 5pm EST. If a user has an issue outside of these times, they will need to wait until the next day to talk to a representative.

How to reach Coinsquare customer support

  • Contact form
  • Email
  • Facebook
  • Instagram
  • LinkedIn
  • Live chat
  • Twitter

Whether products shown are available to you is subject to individual provider sole approval and discretion in accordance with the eligibility criteria and T&Cs on the provider website.

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Disclaimer: Star ratings are only displayed for products with 10 or more reviews.
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