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How to cancel a Tangerine credit card

Cancelling your Tangerine credit card is easy if you're sure that's what you want to do. But your balance must be paid off to complete the process.

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Once you pay off your balance in full and stop any pre-authorized payments, you’re ready to close your Tangerine credit card account. Banks generally prefer that you cancel credit cards by phone, so a representative can try to convince you to stay. But if you hold your ground, closing your Tangerine credit card account is relatively easy.

How do I cancel my Tangerine credit card?

The Tangerine Credit Card Cardholder Agreement (effective August 1, 2019) simply states, “You, as the Primary Cardholder, may instruct us to cancel any Card at any time.”

Tangerine does not provide instructions on how to cancel a credit card using any specific means of communication. Its contact page only lists phone numbers. There are no email addresses or live chat options with real bank representatives. You can access a chat bot by logging into your Tangerine online bank account, but you won’t be able to cancel a credit card this way.

To cancel your Tangerine credit card, call 1-888-826-4374 or 416-758-3139.

What to expect when phoning to cancel your Tangerine credit card

Set aside some time when calling to cancel your card. Although Tangerine has earned rewards for having the highest customer satisfaction rates among midsize banks (J.D. Power Canada Retail Banking Satisfaction Study 2019 & 2020), as a general rule, banks will try to persuade you to keep your credit card or switch to another product offered by the same bank.

Customer service representatives may offer you some special perks and benefits to stay. Or, you may be forwarded to the bank’s customer retention department.

What if I get offered a better interest rate, lower fees or other perks?

If you’re simply interested in a lower APR or annual fee, tell the bank representatives. You may be surprised at what they’ll give you. If the offered perks don’t solve your issues with the card and you still want to cancel, stick to “no.” You may need to assert your decision several times before the bank representative processes your request.

Knowing beforehand what your reasons are for closing the account and whether you’re open to changing your mind will help you avoid making a decision you’ll regret later.

To learn more about the steps you can take, read our guide to cancelling your credit card.

Will cancelling my Tangerine credit card affect my credit score?

It might. This is because credit bureaus look at how much credit is available to you compared to how much you’re using — this is known as your credit utilization ratio. Having credit and not using it all the time or paying off your balance regularly signals that you can handle debt responsibly and keeps your credit utilization ratio low. Credit bureaus generally like to see a ratio below 30%.

So, closing a credit card account – especially one with a high credit limit – might hurt your credit score a bit. While you might choose to pay down your credit card and get rid of it, you might want to consider keeping the account open with a $0 balance to improve your credit utilization ratio.

Will cancelling my credit card affect my credit score?

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