Tangerine Chequing Account Review

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Tangerine offers a chequing account with competitive interest rates, no fees for daily transactions and a massive network of ATMs nationwide.

With a no-fee chequing account from Tangerine, you can get the benefits offered by the banking services of Canada’s top six banks entirely online.

What banking products does Tangerine offer?

Tangerine offers a range of personal banking services including savings accounts, chequing accounts, business accounts, credit lines and investment products.

  • Savings accounts: Tangerine offers five different high interest-rate savings accounts, including a traditional Savings Account, a Tax-Free Savings Account (TFSA), a Retirement Savings Plan (RSP) Savings Account, a US Dollar Savings Account and a Registered Income Fund (RIF) Savings Account.
  • Chequing Account: With a no-fee daily chequing account you can earn interest on your account balance.
  • Business accounts: Business owners have the option of choosing a Business Savings Account, a Business US Dollar Savings Account, a Business Guaranteed Investment account or a US Dollar Guaranteed Investment account.
  • Credit lines: Tangerine offers a range of credit products, including Mortgages, a Home Equity Line of Credit and RSP Loans.
  • Investment products: Investment options include a Guaranteed Investment Certificates (GICs), RSP Investment Fund, RIF Investment Fund, Non-Registered Investment Fund and Tax-Free Investment Fund.

How does it compare to other banks or services?

Although Tangerine is much smaller than the major banks, it’s a wholly owned subsidiary of Scotiabank, one of Canada’s largest financial institutions. Tangerine is unique in that it offers both high interest rate chequing and savings accounts. Unlike most major banks in Canada, Tangerine doesn’t have a monthly fee on chequing accounts.

Tangerine is able to pass on the savings because it has no physical branches and is almost entirely digital. Customers can access their accounts through online and mobile banking, ATMs and at Tangerine cafes, pop-up locations and kiosks. Currently, the bank operates five cafes with locations in Toronto, Vancouver, Montreal and Calgary.

Why should I open an account at Tangerine?

Some of the main benefits of a Tangerine Chequing Account include:

  • High interest rates: Earn up to 0.65% interest on your chequing account balance.
  • Free transactions: You won’t have to pay to use your Tangerine debit card when you shop.
  • Free ATM withdrawals: As a subsidiary of Scotiabank, Tangerine gives you access to more than 3,500 ATMs in Canada where you can withdraw money for free.
  • Completely virtual: Do all of your banking online or through the mobile app without having to step foot inside a branch.
  • Free cheques: As an account holder, your first 50 cheques are free.

What should I look out for?

Some of the disadvantages of a Tangerine Chequing Account include:

  • Foreign exchange services: Although Tangerine has US$ accounts, foreign exchange services are limited.
  • No wire transfers: Tangerine doesn’t allow you to send money via wire transfer.
  • No in-branch locations: With a Tangerine Chequing Account, you won’t have the option of face-to-face meetings with financial advisors or bank tellers since the bank doesn’t offer in-branch services. Currently, there are only five Tangerine cafes.

Tangerine reviews and complaints

Tangerine isn’t accredited by the Better Business Bureau (BBB), but it holds an A rating on the BBB website.

Despite being virtual and self-servicing, Tangerine has received overwhelmingly negative reviews. The most common complaints are poor customer service, holds on deposit and a lack of access to ATMs at rural locations. Most reviews don’t reference the Tangerine Chequing Account specifically but the company as a whole. Keep in mind many people don’t bother to leave positive reviews online, which is why negative reviews are often more common.

Tangerine customer service

Tangerine operates a customer service phone number 24 hours a day, 7 days a week.

  • Service in English: 1-888-826-4374 or 416-756-2424
  • Service in French: 1-844-826-4374

In addition to telephone support, the bank operates a live chat from 8am to 8pm (ET) on weekdays and 9am to 5pm on weekends.

Face-to-face meetings are also available at one of its five cafe locations in Toronto, Vancouver, Montreal and Calgary.

Bottom line

Tangerine takes a lot of the hassle away from banking and is suited to digital natives who don’t need much face-to-face time with customer support or financial advisers. Higher-than-average interest rates and no-fee transactions are some of the most attractive features of a Tangerine Chequing Account. However, this comes at a cost. As reviewers have already noted, Tangerine’s customer service needs improving. The lack of in-branch locations may also deter some people from signing up. Check out reviews and assess your banking needs before deciding to open up a chequing account with Tangerine.

Frequently asked questions

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