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Go Auto Review

Shop for new and used cars from multiple dealerships with no hidden fees and get financed even with bad credit.

Go Auto connects customers with new and used car dealerships in Alberta, British Columbia, Manitoba and Ontario. It lets you shop for over 6,000 cars by region and city, and you can apply for financing with good or bad credit.

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Go Auto is a network of dealerships with an inventory of vehicles you can search through on its website goauto.ca. Go Auto can help you find a vehicle with one of its dealerships in Alberta, British Columbia, Manitoba and Ontario. It has a decent inventory of around 6,000 vehicles and offers a 30-day exchange policy, no hidden fees and bad credit financing. The main drawbacks are that the company isn’t overly transparent with its interest rates and it has several negative customer reviews online.
  • Consider Go Auto if you want to shop online with multiple dealerships and you live in a region that Go Auto services (currently parts of Alberta, British Columbia, Manitoba and Ontario).
  • Choose something else if you would rather buy a private sale vehicle or you’d like to buy a car completely online.

How does buying a car through Go Auto work?

You can follow these steps on how to buy a car through Go Auto:

  1. Visit the Go Auto web page to compare cars from various dealerships in your local area (just search by region or city in the search options).
  2. Narrow down your search results by specifying the features you want in your car, such as make, model, mileage or transmission type.
  3. Select the vehicle you’re interested in to see more details about the car, including pricing information and CARFAX reports.
  4. Book a test drive with the dealership.
  5. Get pre-approved for financing and choose a payment that works for your budget.
  6. Pay for your vehicle and sign the paperwork to drive the car off the lot.

How does financing a car through Go Auto work?

There are a few things you’ll need to do to qualify for financing with Go Auto:

  • Get pre-approved. Fill out an online form to provide your contact information and to specify what type of vehicle you want to buy.
  • Speak with an agent. Speak with a Go Auto agent to discuss additional details about what type of financing and interest rate you’re looking for.
  • Agree to a credit check. Go Auto will check your credit to determine if you qualify for a bank loan or need a bad credit loan.
  • Pick your payment. Settle on an interest rate, term and monthly payment that match your budget and lifestyle.

Do I qualify?

Eligibility criteria

To be eligible for financing with Go Auto, you’ll need to meet the following criteria:

  • Be a Canadian resident who is the age of majority in your province
  • Have a valid Canadian mailing address and active bank account
  • Show proof of a steady income to verify you can make loan repayments

What provinces is Go Auto available in?

Go Auto is available in certain areas of Alberta, British Columbia, Manitoba and Ontario. The majority of its vehicles and dealers are based in Edmonton and other cities in Alberta. Go Auto also boasts a small but growing inventory of cars in the other provinces mentioned above, but inventory in these areas is more limited.

What types of vehicles can you buy through Go Auto?

You can buy all types of vehicles through Go Auto, including new and used cars, trucks, SUVs, vans and even RVs. You can choose from car manufacturers such as Honda, Toyota, Kia, Ford, Chevrolet, Volkswagen, Mazda and many more. You’ll also be able to specify if you want your car to be a manual or automatic transmission when you perform a search.

What are the benefits of using Go Auto?

Go Auto offers the following benefits when you use its services to shop for a car:
  • No hidden fees. Go Auto claims to list the price you’ll pay at the dealership and only works with dealers that are upfront about fees.
  • 30-day exchange. You can exchange your vehicle within 30 days if it has maintenance issues or is not meeting your needs for some reason.
  • Bad credit financing. It’s easy to qualify for financing with Go Auto even if you have a low credit score or no credit history (but prepare to pay higher interest rates).
  • Full-time customer service. You can contact Go Auto 7 days a week to speak to an agent over the phone or via email or live chat.
  • Friend referrals. It's possible to earn up to $500 for every friend you refer who ends up buying a vehicle through Go Auto.
  • Loaner cars. You’ll be able to get access to a free loaner vehicle if the car you buy with Go Auto needs to go into the shop for any reason.

What to watch out for

Watch out for these potential drawbacks if you’re thinking of shopping with Go Auto:

  • Interest rates aren’t posted online. Go Auto doesn’t provide its APR ranges for its auto loans online, so you’ll need to get pre-approved to see your rates.
  • Not available across Canada. You can only use Go Auto if you’re in certain parts of Alberta, British Columbia, Manitoba and Ontario.
  • Limited inventory in some locations. The majority of Go Auto cars and dealerships are located in Edmonton, which means other cities may have limited inventory.
  • No home delivery options. You’ll need to book a test drive and go into the dealership to pick up your car.
  • Several complaints. There are several complaints about Go Auto on the Better Business Bureau website and across Reddit. Go Auto is a network of dealerships, so it’s important to check that the dealer you book a test drive with is reputable.

Is Go Auto legitimate?

Go Auto is a legitimate website, but some customers have come away dissatisfied with its service. Some of the most common complaints focus on the amount of personal information you need to submit to start shopping with Go Auto. Others have raised concerns about the validity of the 30-day exchange program and the frequency of hidden fees from dealerships (despite Go Auto’s claim that they’re completely upfront about pricing).

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How do I apply?

If you’re ready to apply for a Go Auto car loan, follow these steps:

  1. Head to the Go Auto homepage to search for a vehicle.
  2. Input search parameters such as make, model, price, transmission type and location.
  3. Click on the thumbnail of the car you want to book a test drive.
  4. Select “Finance” on the main navigation bar and fill out an application to get pre-approved for the car you want.
  5. Provide personal details such as your full name, address and contact information
  6. Agree to a credit check to determine your interest rates.
  7. Wait to get approved, and then choose a term and payment amount that fits your budget.

Required documents

  • A valid government-issued driver’s licence
  • Your last paystub
  • A void cheque
  • Additional documents requested by your dealer

I got a car through Go Auto, now what?

Once you’ve secured a vehicle through Go Auto, you can pay with your savings or a Go Auto car loan. With a car loan, you’ll need to make payments at an agreed upon interest rate over a set period of time until you repay your loan in full.

You can use Go Auto‘s 30-day exchange period to test out your vehicle and make sure it’s a good fit. If you’re not happy, Go Auto claims that it will replace your car with a similar one at no extra cost to you.

Frequently asked questions

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