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Crypto.com review

Crypto.com offers safe ways to buy, sell and earn digital assets. Read Crypto.com's pros and cons and how it compares to other exchanges.

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By

James Hendy

Updated

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Disclaimer: This information should not be interpreted as an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade.

Our take on Crypto.com

Crypto.com is a good choice for both beginner and experienced cryptocurrency investors.

The exchange supports almost 300 crypto assets and enables you to trade these assets at relatively low fees. And Crypto.com is one of the few major exchanges with an NFT marketplace.

The exchange’s intuitive interface and the numerous learning resources it provides help crypto newbies to feel comfortable getting their feet wet.

With that said, Crypto.com customer service has been reported to be lacking and its fiat withdrawal fees are high.

4

Finder Rating

★★★★★

Crypto.com Pros and cons

Pros
  • Wide range of features including lending, borrowing, crypto debit cards and staking
  • Security is a top priority and there is a $750 million insurance fund
  • Clean and friendly user interface

Cons

  • Customer service is rated poorly
  • Support for certain cryptocurrency assets can be geographically restricted
  • Withdrawal fees from exchange can be high

About Crypto.com – company history and background

Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 10 million active users. Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.

To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognized sporting organizations and celebrities. The exchange is headquartered in Hong Kong but is accessible all around the world.

Crypto.com landing page

Listed Crypto.com crypto exchange assets

Crypto.com supports over 270 cryptocurrencies, but some notable assets are missing. Namely, Binance USD, BNB and LEO Token, which are in the top 20 cryptos by market cap. In total, 14 of the top 20 cryptos are available on Crypto.com.

Popular assets on Crypto.com
Avalanche (AVAX)
Binance USD (BUSD)
Bitcoin (BTC)
BNB (BNB)
Cardano (ADA)
Cosmos Hub (ATOM)
Dai (DAI)
Dogecoin (DOGE)
Ethereum (ETH)
LEO Token (LEO)
Lido Staked Ether (stETH)
Polkadot (DOT)
Polygon (MATIC)
Ripple (XRP)
Shiba Inu (SHIB)
Solana (SOL)
Tether (USDT)
TRON (TRX)
USD Coin (USDC)
Wrapped Bitcoin (WBTC)

Crypto.com fees

For cryptocurrency purchases, Crypto.com offers true cost exchanges, making it one of the most competitive platforms in the market. When converting funds from the Crypto.com fiat wallet there are no additional charges. Charges are implemented if you decide to purchase cryptocurrencies instantly using a debit/credit card or bank transfer.

On the exchange, trading fees work based on a maker/taker system. Makers are traders that add new orders to the exchange’s order book, creating new liquidity. Makers are rewarded with slightly lower fees. Takers fill already open orders (the ones made by makers), removing liquidity.

Most fees within the Crypto.com ecosystem are influenced by CRO token holdings. If a user stakes a certain amount of CRO tokens, it can increase the interest offered by Crypto Earn, improve the benefits associated with the Crypto.com Visa Card and lower the fees associated with trading. There are no fees for transferring cryptocurrencies between the exchange and app, but there are withdrawal fees for withdrawing to an external wallet that vary.

Deposit methods
  • Bank transfer
  • Credit card
  • Cryptocurrency
  • Debit card
  • Google Pay

Crypto.com deposit and withdrawal fees

Transaction type Fee
Deposit funds None
Withdraw funds Cryptocurrency: Fees vary

Crypto.com trading fees

Type Fee
Trading Maker - 0-0.075%
Trading Taker - 0-0.066%

Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.

Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.

How to sign up on Cryto.com exchange

  1. Download the Crypto.com app
    You can download it through either the Google Play (Android) or App Store (iOS).
  2. Sign up
    You will need to sign up using an email address.
  3. Provide identification
    You will ve asked to provide your full legal name, photo of a government-issued ID and a selfie. These can all be uploaded within the app. Verification should be completed within 3 business days. The easiest piece of ID to use is a passport.
  4. Enable 2FA
    This will help to prevent unauthorized access to your account. Enabling this requires you to enter a time-sensitive 6-digit code generated from a third-party app, such as Google Authenticator. Head over to the security tab to enable this feature.

About the Crypto.com app

The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app’s fiat wallet that can then be used to make purchases at any time. In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.

Crypto.com app

Is Crypto.com safe?

Crypto.com receives a 5-star trust rating. The rating is given based on multiple factors. The company’s zero hack history and the requirement for users to use secondary authentication when logging in are notable. There have been multiple security audits performed by both internal and external audit teams. Crypto.com offers a large insurance fund to cover any potential losses due to security breaches, and its US bank is FDIC insured.

Past hacks. No hacks have ever taken place on Crypto.com.
Security audits. Crypto.com takes security seriously. Alongside implementing standard security features such as 2-factor authentication (2FA) and the cold storage of all digital assets, the exchange has also listed a bug bounty program on HackerOne. This provides rewards to those who spot gaps in the security of the platform. The company has also completed thorough audits of modules within the Crypto.com ecosystem. For example, the DeFi Swap module is a fork of the Uniswap decentralized exchange, which was originally audited by dApp.org. However, before launch, DeFi Swap was also audited by Crypto.com’s internal security team. The exchange also makes sure that all protocols listed within the DeFi Swap feature have been fully audited and clear certain guidelines.
Insurance. Crypto.com has amassed a $750 million insurance fund to cover any losses sustained through damage or theft. This includes the recent addition of a $100 million direct insurance policy provided by Arch Underwriting at Lloyd’s Syndicate 2012 for its cold storage assets.

For US residents, all USD deposits held on Crypto.com are deposited into Metropolitan Commercial Bank, which is a member of the FDIC. All deposits made by US residents are therefore insured up to a value of $250,000.

Crypto.com customer support

Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number, a detailed help center and social media platforms. Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful. Be sure to read reviews to get an idea of other consumers’ issues and make an informed decision.

Google Play ratings and downloads351K ratings, 4.5 stars, 10M+ downloads
Apple Store ratings and downloads89.6K ratings, 4.3 stars

How to reach Crypto.com customer service

  • Email
  • Facebook page
  • Instagram
  • Telegram
  • Live chat
  • LinkedIn
  • Twitter
  • Discord

Alternatives to Crypto.com exchange

1 - 3 of 17
Name Product Deposit methods Fiat Currencies Cryptocurrencies Offer Disclaimer
Kraken Cryptocurrency Exchange
Kraken Cryptocurrency Exchange
Bank transfer, Credit card, Cryptocurrency, Debit card, Apple Pay, Google Pay, SWIFT
USD, EUR, CAD, AUD, GBP, CHF, JPY, AED

188
cryptocurrencies

Certain trading features are limited or unavailable to residents of Ontario and Quebec.
Go to site
View details
VirgoCX Cryptocurrency Exchange
OFFER
VirgoCX Cryptocurrency Exchange
Cryptocurrency, Debit card, Interac e-Transfer, Wire transfer
CAD, USD

71
cryptocurrencies

Get a $20 bonus when you open a new account and deposit $100+. T&Cs apply.
Go to site
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Bybit Cryptocurrency Exchange
Bybit Cryptocurrency Exchange
Credit card, Cryptocurrency, Debit card, P2P
USD, AUD, CAD, EUR, GBP, NZD, HKD, JPY, SGD, PHP

376
cryptocurrencies

Highly volatile investment product. Your capital is at risk. Bybit is not available to residents of Ontario or Quebec.
Go to site
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Disclaimer: Star ratings are only displayed for products with 10 or more reviews.
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