Zenhaven mattress review July 2019 | finder.com

Zenhaven mattress review

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Zenhaven
  • Free shipping
  • Financing available
  • 120-night sleep trial
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A natural latex mattress offering two firmness levels in one.

Part of the Saatva company, Zenhaven is a 100% natural Talalay latex mattress that’s sourced and manufactured in the USA. This luxury mattress is built with two firmness levels and is a good choice if you’re interested in an eco-friendly, yet comfortable addition to your bedroom.

Sizes available Twin, Twin XL, Full, Queen, King, Califonia King
Free shipping Yes
Free returns No
Financing Yes
Student discount No
Military discount Yes
Zenhaven Zenhaven

0% APR mattress financing

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What does Zenhaven carry?

Mattresses

The Zenhaven The Zenhaven mattress builts two firmness levels into a single mattress:
  • Luxury Plush. The more popular choice, with a firmness rating of 4–5 on a scale of 1 to 10.
  • Gentle Firm. Slightly more dense, providing a firmer feel and extra support.

Simply flip over the mattress to try each level for your best sleep.

Prices and payment

The Zenhaven mattress ranges from $1,299 for a twin to $2,817 for a king or California king.

Its website is secured and verified by GoDaddy, and you can pay with PayPal or Amazon Pay for added security.

Does Zenhaven offer financing?

Yes. Zenhaven offers financing through Klarna. To finance your new bed, choose the Klarna button at checkout.

Qualified customers can enjoy 0% APR with minimum payments, as long as your purchase is paid in full within the first six months. Otherwise, your rate reverts to 19.99% APR.

Features of a Zenhaven mattress

What is it made of?

The Zenhaven mattress is made of 100% natural Talalay latex, which is sourced and made in the USA. It’s topped with an organic wool layer for added comfort and covered with an organic cotton cover.

Do you need a box spring?

No. You can use the Zenhaven mattress on any solid foundation, with or without a box spring.

How many years does a Zenhaven mattress last?

According to the Zenhaven website, its mattress is built to withstand 20 years of wear and tear. However, its warranty only covers a full replacement within the first two years.

Can I rotate or flip the Zenhaven mattress?

Yes. But note that each side is a different firmness level. Once you find the one you like, there’s no need to keep flipping it.

If you’d like, you can rotate your mattress from head to toe. This can be helpful if you tend to sleep toward one side of the mattress or if you and your sleeping partner have significant weight differences.

Zenhaven sizing guide

Twin Twin XL Full Queen King California King
39″ x 75″ x 10″ 38″ x 80″ x 10″ 54″ x 75″ x 10″ 60″ x 80″ x 10″ 76″ x 80″ x 10″ 72″ x 84″ x 10″

Shipping and delivery

Can I get free delivery?

Yes. All Zenhaven mattresses come with free white-glove delivery and free mattress removal.

Does Zenhaven offer a trial period?

Yes. You have 120 nights — or about four months — to try out your new mattress without risk.

What’s Zenhaven’s return policy?

All mattresses, bed frames and foundations can be returned to Zenhaven within the 120-night trial window. Returned mattresses are never restocked.

Adjustable bases are nonreturnable.

Are Zenhaven returns free?

No. You’ll be on the hook for a $99 return delivery fee.

How do I return items to Zenhaven?

Contact customer service at 877-517-6266 to initiate the returns process.

How can I track my order?

You should receive an email with your tracking information as soon as your order ships.

The company will call you a day before delivery to plan a four-hour delivery window on your delivery date.

What sets this brand apart?

Eco-friendly Zenhaven uses natural and organic materials, which are good for the environment.

Also good for the community, Saatva partners with charitable organizations that include:

  • Sustainable Furnishing Council
  • Wounded Warrior Project
  • Warrior Dog Foundation
  • St. Mary’s Healthcare System for Children

What do people really say about Zenhaven?

The majority of praise for Zenhaven goes to its customer service department. Many customers say they’re thrilled with the friendly, helpful and quick support they’ve received, as well as a hassle-free delivery process, complete with a delivery window.

Of the few negative reviews, many customers say they need more time to get a feel for the mattress in order to write an accurate review of its quality and comfort level.

Case study: Adrienne’s experience

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Adrienne Fuller
Publisher

I received this mattress for free to try. Regardless, it does not change my opinion about this mattress.

Before my Zenhaven mattress arrived, I received a series of text updates on the progress of my order. Once the mattress was packaged and shipped, I received updates along the journey until it made it to my house. It took about two weeks from placing the order to arrive.

The shippers brought it upstairs for me, which was awesome. Not so awesome? I didn’t have my bed frame yet. I told the shippers to lean the mattress against the wall. But because it’s a latex mattress with no internal springs, there’s not a lot of structure to it, and it won’t lean up against something without slumping over. I have four pets, so between the slumping over and the cat hair, I highly recommend having your bed and bedding ready to go when it arrives — or at least have a place to leave it in the bag, if you need to wait.

Once the bed arrived, it was time to place the mattress. Another issue: This thing is heavy AF. The Cal King size is 165lbs and 72 inches wide, which made it difficult to finagle the mattress onto the frame — and I’m no weakling.

I upgraded from a queen-size Stearns & Foster, which I bought for roughly $1,800 in 2012. The Zenhaven starts around $2,499 for Cal king, so it’s almost comparable in price and quality.

As for comfort? It’s much softer than my previous bed. And it surprised me that I prefer a firmer bed than a softer one. Thankfully, the Zenhaven has two firmness levels, which you change by flipping over the mattress. Considering our effort to get the mattress on the bed in the first place, flipping is another adventure altogether.

So far, so good. I’m getting a good night’s sleep, and the extra legroom sleeping next to my 6-foot-2 husband is priceless.

How can I contact customer support?

To get in touch with Zenhaven customer support:

  • Call 877-517-6266 at any time
  • Email info@zenhaven.com
  • Chat live with a representative online 24/7

Why should I shop at Zenhaven?

Pros

  • 100% natural latex made in the USA. This mattress is made from eco-friendly Talalay latex, which does not off-gas or release VOCs.
  • Free white-glove delivery and mattress removal. Have your new mattress delivered to your bedroom and your old one taken away at no extra charge.
  • Two firmness levels in one. Simply flip your mattress to find the best fit for your sleep.

Cons

  • Limited online reviews. Many customers say they like the support, but few mention bed quality or comfort.

Is Zenhaven better than Avocado?

Zenhaven and Avocado both offer natural latex mattresses with organic cotton covers. A big differences between the two mattresses is that Avocado is built with support coils, while Zenhaven is not.

Avocado is also slightly less expensive than Zenhaven and offers a vegan option without wool. On the other hand, Zenhaven offers free in-home delivery and mattress removal, whereas Avocado charges $199 for in-home delivery.

Should I get a Zenhaven mattress?

Zenhaven can be a solid option if you’re looking for a natural latex mattress from a trusted, reputable brand. This mattress could also be a good pick if you’re unsure about your precise preferences, given it combines two firmness levels in one mattress.

If you’re still not sure if Zenhaven is right for you, compare different mattress brands before making a final decision.

Frequently asked questions about Zenhaven mattresses


The complete guide to buying a mattress online

If you’re not sure yet if Zenhaven is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.

Check out our complete mattress guide

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