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Review: Hello Paisa international money transfers

Simple and convenient transfers to over 30 countries around the world.

  • Good for quick and easy transfers to more than 30 countries.
  • Not so great for large transfers and transaction fees.

Hello Paisa exchange rates and fees

When you send an international transfer with Hello Paisa, be aware that there are two types of fees that apply to your transaction. The first is an exchange rate margin that Hello Paisa adds to the mid-market exchange rate — compare the rate quoted for your transaction with the current mid-market rate to work out how much your transfer will cost you.

The second cost you need to be aware of is a transaction fee. This is calculated as a percentage of your transaction amount, but the size of that percentage can vary depending on where you’re sending money.

Available currencies

Hello Paisa allows you to send cash transfers to countries all around the world. Supported currencies include:

  • BDT Bangladeshi taka
  • BWP Botswana pula
  • INR Indian rupee
  • KES Kenyan shilling
  • NGN Nigerian naira
  • PHP Philippine peso
  • UGX Ugandan shilling

What types of transfers can you make with Hello Paisa?

Hello Paisa offers several transfer types, including:

  • Cash transfers. The most popular transfer method with Hello Paisa is to transfer funds to a cash collection point in your recipient’s country. This offers a fast and simple way to send money overseas.
  • Mobile wallet transfers. Depending on where you’re sending money, you may be able to transfer funds directly to your recipient’s mobile wallet.
  • Bank account transfers. You can also opt to have the money you send deposited directly into your recipient’s bank account.

However, please note that not all transfer methods are available to all destinations, so check with Hello Paisa to find out what pickup methods are available to your recipient.

You can submit a transfer via the Hello Paisa mobile app, over the phone, at your nearest Hello Store or by visiting a pay-in point at one of the provider’s retail partners.

How long does a transfer with Hello Paisa take?

Transfer times can vary depending on where you’re sending funds and the amount you transfer.

However, funds are often available for collection by your recipient within minutes, but it can take up to 24 hours in some cases.

What payment methods does Hello Paisa accept?

You can pay for your Hello Paisa transfer in two ways:

  • Cash at a Hello Store or pay-in point at one of the provider’s retail partners
  • Bank transfer to one of Hello Paisa’s bank accounts

Transfers typically takeClock icon for transfer speed

1 day

Is Hello Paisa safe to use?

  • Security and regulation: Government regulated.
  • Established: 2015.
  • Ownership: Hello Group.
*According to Hello Paisa on 24 February 2020.

Hello Paisa is a South African money transfer service run by Hello Group, the same company behind Hello Mobile. Regulated by the South African Reserve Bank, the provider requires you to provide proof of ID and proof of address before you can sign up and start transferring money. Hello Paisa also claims to offer 100% secure transactions.

How does Hello Paisa make money?

Hello Paisa makes money on international transfers in two ways:

  • By applying an exchange rate markup. The rate you get from Hello Paisa is different to the mid-market rate you see listed on Google. The mid-market rate is the price at which banks buy foreign currency from one another.
  • By charging a transaction fee. You’ll also need to pay a fee on each transfer, which is calculated as a percentage of your transaction amount.

How to register an account

Before you can send money overseas with Hello Paisa, you’ll need to sign up for an account. You can do this by completing the following steps.

How do I make an international money transfer with Hello Paisa?

The simplest way to transfer funds is through the Hello Paisa app. You can send money overseas by completing the following steps:

  1. Log in to the app.
  2. Select the “Send Cash” tab.
  3. Choose the recipient you want to send money to, or add the details of a new recipient.
  4. Select the type of transfer you want to send and enter the relevant details, such as the chosen cash collection point or your recipient’s bank account information.
  5. Enter the amount you want to send, review the details of your transaction and then finalise payment.

What is Hello Paisa?

Hello Paisa is an international money transfer service based in South Africa. Established in 2015, it is operated by the Hello Group, which also runs the Hello Mobile network.

Hello Paisa’s headquarters are located in Centurion, Gauteng, and the provider has a network of more than 15 locations around the country.

In a nutshell


  • Fast transfers. The money you send with Hello Paisa will often be ready for your overseas beneficiary to collect within minutes.
  • Easy to use. It’s quick and easy to submit a transfer request via the Hello Paisa mobile app or in-store. You can also pay for your transaction with a bank account deposit.
  • Send money to 30+ countries. Hello Paisa allows you to transfer funds to 31 countries around the world, including several locations in Africa.


  • Transaction costs. Hello Paisa’s exchange rate markups and transaction fees can increase the cost of your transfer, so it’s worth comparing costs among money transfer services to see if you can find a better deal.
  • Transfer limits. Maximum daily transfer limits apply, so Hello Paisa may not be the best choice if you want to transfer a large amount of money.

How does Hello Paisa compare to other services?

To find out how Hello Paisa’s exchange rates and fees stack up against the competition, enter the details of your transaction into the table below.

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
USD 60 1 day ZAR 0.00 0.068 USD
Skrill offers easy transfers to many popular destinations, but keep an eye out for added fees. Go to site Show details
AUD 2,000 2 days ZAR 0.00 0.067 USD
CurrenciesDirect makes transferring money abroad simple with bank-beating exchange rates. Go to site Show details
USD 1 Within an hour ZAR 250.00 0.068 USD
Use promo code FREE to send your first transfer with no fee. T&Cs apply.
WorldRemit sends money to 110+ countries for bank-to-bank deposits, cash pick-ups or mobile top-ups.
Go to site Show details
EUR 8 3 - 5 days EUR 3.00 0.068 USD
Special offer: Zero fees on your first 10 transfers.
CurrencyFair has bank-beating exchange rates and fast transfer times on 15+ popular currencies.
Go to site Show details
USD 2,000 1 day ZAR 0.00 0.068 USD
TorFX guarantees to match any competitor's exchange rate. Conditions apply.
TorFX sends money overseas in 30+ currencies, with competitive rates for transfer amounts over $2,000.
Go to site Show details

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

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