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Afrihost Fibre Review

Deals start from just R399 per month with Afrihost.

Afrihost is a widely used broadband provider in South Africa, offering a range of plans and products via its extensive provider network. These deals include very fast fibre internet with unlimited usage. Afrihost’s coverage is available throughout much of the country, and the company has counted more than 250,000 customers to date.

Read on to find out if Afrihost is the right choice for you based on the way you like to use the internet.

What type of fibre plans are offered by Afrihost?

Afrihost offers a wide range of plans, which are usually called Pure Fibre. Its download speeds start from 4Mbps and top out at a huge 1000Mbps (1Gbps).

  • Octotel Pure Fibre. Packages start from R597 p/m for download speeds of up to 10Mbps, and up to 5Mbps in uploads; at the other end of the scale, pay R1997 and get 1000Mbps in download speeds and 100Mbps in upload speeds. Unlimited usage applies.
  • Openserve Pure Fibre. Deals start from a basic plan which offers speeds of up to 10Mbps in downloads and 5Mbps in uploads, for R597 p/m. Meanwhile, it costs R1497 for download speeds of up to 200Mbs and upload speeds of 100Mbps. Unlimited usage applies.
  • Vumatel Pure Fibre. Take advantage of speeds of up to 10Mbps for downloads, and up to 2Mbps for uploads from R647 p/m. Meanwhile, Vumatel’s highest-performing deal offers lightning-fast speeds of up to 1000Mbps for downloads, and up to 100Mbps for uploads for R1497 p/m. Unlimited usage applies.
  • Vuma Pure Fibre Reach. This basic package offers download speeds up to 20Mbps and upload speeds of up to 10Mbps, starting from just R399 p/m. Unlimited usage applies.

All of the packages on Afrihost’s website include data and line rental.

Before committing to an Afrihost fibre package, it’s important to check which services you will be able to access based on where you live. A country-wide coverage map, showing afrihost fibre coverage, is available on Afrihost’s website.

Benefits of Afrihost Fibre

  • Super-fast internet. Afrihost uses optical cables that transfer data via light on a point-to-point network, ensuring some of the quickest internet speeds around. What’s more, by using a light-based connection instead of electrical pulses, your connection may be more weather-resistant and won’t degrade over longer distances.
  • Sign up offers. At the time of writing, on 1 May 2020, customers who sign up to a Pure Fibre deal can save up to R5000 by getting a free service activation, router and installation. While these are typically included with most of Afrihost’s partner providers, you’ll need to pay for installation with the following providers: Frogfoot, Vuma & Vuma Aerial. Terms and conditions apply.

Features of Afrihost Fibre

  • Month-to-month plans. Enjoy the flexibility of not having to get locked-in to a long contract when choosing Afrihost.
  • Refer a Friend. If you successfully get a friend to sign up to a deal with Afrihost, both you and them will both enjoy 50% off a monthly bill. Terms and conditions apply.
  • Customer service options. With Afrihost, you can access live chat online or get fast support via WhatsApp Help on your mobile or desktop (Mon-Fri, 07:00 – 20:00 and Sat-Sun 07:00 – 16:00). You can also call a toll-free service number on 0800 011 000. This service is available Monday to Friday, 08:00-17:00.

What are some of the costs I should be aware of?

A delivery fee of R249.00 will only be charged if you take a Wi-Fi router as part of your order. You may also have to pay a service activation fee. If you cancel your Pure Fibre within six months of your installation, you’ll be charged a cancellation fee of R999. This cancellation fee is not applicable to the following providers: Frogfoot, Vuma, Vuma Aerial or Vuma Reach. These are just a couple of examples of the fees and charges you may have to pay. It’s important that you read the terms and conditions in full before signing up to a fibre deal with Afrihost, so that you understand the costs which are applicable to the plan you choose.

Be aware that all Pure Fibre packages which offer unlimited usage are subject to Afrihost’s ‘Acceptable Use Policy’ and more details can be found on their website.

Pros and cons

Pros

  • Very fast speeds of up to 1Gbps – you should no issue connecting multiple devices at the same time
  • Wide range of deals to compare from multiple partners
  • No telephone line required

Cons

  • No 24-month contracts are available

How to apply for an Afrihost fibre deal

The quickest way to apply for an Afrihost plan is to do so online via HKBN’s website. You can sign up via an Order Form. As part of the application, you can select your preferred Pure Fibre package and connection speed. (If there is only one provider available where you live, it will automatically be selected.)

Frequently asked questions

What is fibre internet, and how does it work?

Fibre internet uses fibre optic cables to transmit data (almost) at the speed of light for a faster, more reliable connection. It typically uses plastic or glass cables to transmit data to your home. This differs from the standard copper wires used in regular internet connections. It’s super-fast compared to conventional copper wires. Aside from the fibre installation, you shouldn’t need any special equipment or software.

Do I need a phone line for fibre internet?

Technically, you don’t need a phone line to get fibre-optic internet. But many fibre deals do come with landline included as part of their package.

What factors determine how fast my internet speed will be?

There are many factors that influence your internet speed, including your line speed, the distance of your home from the exchange and the quality of the cabling in your area. Also, you may find that you can only get the very fastest speeds during off-peak times, which are typically late at night and early in the morning. Use your speed tool to find out how fast your current internet connection is.

How long will it be until I am connected?

This varies as each provider has a different lead time for installation and activation. Once the line has been installed in your premises, it can take a further 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to Afrihost typically within 24 hours.

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