Yeti online shopping review
Score free shipping and military discounts but don't expect frequent sales.
Yeti’s high-end coolers and tumblers are geared toward the avid outdoorsman — so they’re built to withstand even your wildest adventures. The brand has recently expanded its inventory to include a wider variety of tumblers, ramblers and coolers, as well as branded merch and other goodies. The main drawback to shopping here is that sales are few and far between.
Orders over $19.99
- Free returns
- Military discount
- Infrequent sales
- No financing options
Reviews and complaints: Is Yeti legit?
Yeti holds a 2.1 out of 5 stars on Trustpilot. Customers complain about poor customer service, shipping delays and products that don’t sufficiently heat or cool their beverages. On the flip side, some shoppers say they were pleased with the quality of their purchases — though many still note that they had a difficult time with customer service agents.
Can I get free shipping at Yeti?
Yes. Select orders ship free. To qualify for free UPS ground shipping — which is faster than UPS SurePost — you’ll need to hit certain minimum purchase amounts. Delivery speed and cost also depend on delivery location.
Shipping costs and options
|UPS Ground||On orders to the continental US of $19.99+||2-5 business days||Free|
|UPS SurePost||On orders to the continental US under $19.99||2-10 business days||Free|
|UPS SurePost||On orders to Alaska and Hawaii||18-45 business days||Free|
|UPS Ground||On orders to Alaska and Hawaii||2-10 business days||$15|
|UPS SurePost||For PO boxes||2-15 business days||$10|
|UPS SurePost||For APO and FPO||18-45 business days||$10|
|UPS 2-Day||On orders selecting 2-day service at checkout||2 business days||$20|
|UPS Overnight||On orders requesting overnight service at checkout||1 business day||$30|
Yeti payments and financing
Yeti accepts several major credit cards, including Visa, Mastercard, American Express and Discover.
Does Yeti accept PayPal?
Yes. Once you reach the checkout stage, you’ll find a PayPal button to place your order.
Does Yeti have financing options?
No, you’ll have to make your purchase in one payment.
Yeti returns and exchanges
Yeti allows for returns within 30 days of purchase. It takes up to 15 business days for your refund to be processed, and all refunds are credited to the original form of payment.
Does Yeti have free returns?
Yes! Yeti offers free returns as long as it has not been customized, is unused and wrapped in its original packaging.
Does Yeti do exchanges?
Yes — exchange your Yeti product for another item within 60 days of purchase. Yeti doesn’t accept exchanges for items purchased outside of Yeti.com.
How do I return an item to Yeti?
Start by filling out the return form on Yeti’s website. If your request is approved, look for a return order form from Yeti. Include this form with your return items.
Unused products can be returned to Yeti within 30 days of purchase. If you purchased from an authorized dealer, follow that store’s specific return policy and instructions. Note these exceptions:
- Customized products can’t be returned.
- Yeti doesn’t accept returns on items purchased outside of Yeti.com.
- Original shipping and return shipping costs are nonrefundable.
Yeti discounts and sales
Yeti rarely has sales and doesn’t currently have a Sale section on its website. However, in some cases, it offers discounts to customers buying in bulk, but you’ll need to submit a quote request to find out if your order qualifies.
Does Yeti offer student or military discounts?
Yeti offers military discounts. To receive your deal, create an account with ID.me. Once created, place your items in your online shopping cart, select View Cart Once and select Military & First Responders. You’ll then be prompted to log in with your ID.me account. After logging in, the discounts will be reflected.
Yeti does not offer student discounts at this time.
How can I contact customer support?
To get in touch with Yeti customer service:
- Call 512-394-9384 weekdays between 8 a.m. and 5:30 p.m. CT.
- Fill out its online contact form to send a secure email.
Not quite sold on a Yeti cooler? Compare top-rated options from other leading brands, like Coleman, Igloo and CleverMade.
Gabrielle Pastorek is the shopping and travel publisher at Finder, helping readers to round up the best deals, coupons, retailers, products and services to make sound financial decisions. She's contributed more than 800 articles to the site and is a quoted expert in Best Company and DealNews. She earned an MFA from the University of Pittsburgh, with essays and short stories published in The Collagist, Blue Monday Review, Blotterature and others. When she’s not writing, Gabrielle can be found out in the barn with her horse, Lucy.
I own several Yeti products, including a Rambler tumbler, Rambler wine tumbler and the High & Dry five-gallon bucket. These products live up to their reputation and are extremely well-made and durable. Not to mention the fact that they keep my coffee hot — maybe even too hot — and my wine chilled.
I will say, though, that some of the products besides the drinkware seem to be more novelties than anything else. I purchased the five-gallon bucket for my husband, who has a huge collection of buckets from Lowe’s, Home Depot and the like. Honestly, this gift was more of a “collector’s item” than something completely useful. At the end of the day, it functions just like his other $3 plastic buckets.