See why Xoom is won Outstanding Product and 3 other awards

Xoom Wins Outstanding Product

And Three More Awards

xoom

Xoom wins big in three categories and takes home the title of Outstanding Product in finder.com’s Money Transfer Awards 2017. PayPal’s sister company survived and thrived in our multipronged investigative study, also taking home Best User Experience, Most Convenient and Fastest Transfer. We designed our research to measure what matters to consumers, and Xoom demonstrates it truly understands the needs of its customers.

We scoured the market to find the most relevant products, focusing on 35 providers to collect 1,575 data points that we then used to narrow our selection to 13 services. We used these 13 finalists to send live transfers to France and Mexico, generated quotes for 2,430 transactions, partnered with UserTesting.com to collect another 273 data points from 39 independent participants and tested provider sites to confirm that advertised information was accurate. We also referenced Trustpilot ratings, one of the world’s largest online review communities. Learn more in our methodology.After going through this arduous process, the results show that Xoom offers the best user experience, most convenient process, and fastest transfers. When sending money internationally, consumers must be certain that their hard-earned money can get from point A to point B. But this can be risky. We invited fraud on our bank accounts and had our funds taken only to be told that our transfers failed in the hopes that people could learn from our investigative and comprehensive research.

Earning a finder.com Money Transfer Award — never mind four of them — is no easy feat. Take a closer look at Xoom’s trophy shelf.

Xoom lives up to their name by providing speedy transfers, an easy user experience and the availability needed for customers to take advantage of their convenient product. We’re happy to award them Outstanding Product.

— Fred Schebesta, finder.com CEO

Best User Experience Award logo

Outstanding Product

Topping our speed category shows Xoom’s consideration for completing a transfer. Add high marks for a credible user experience and thoughtful attention on how people like to send and receive money, and you have an Outstanding Product Award.

Xoom Most Outstanding Money Transfer Award
MetricCalculationXoomAverage Score
Best User ExperienceCategory Score / Total Score * 10084.570.6
Most ConvenientCategory Score / Total Score * 10067.359.7
Fastest TransferCategory Score / Total Score * 10080.668.2
Best Transfer RatesCategory Score / Total Score * 10060.062.4
Most TrustworthyCategory Score / Total Score * 10058.153.0
TOTAL (Winners scored more that 344 points)350.5299.5
Best User Experience Award Logo

Best User Experience Award

Streamlining the sign-up process and keeping the sender in the loop earned big points for Xoom. Impressed by Xoom’s ease of use and credibility during testing, actual users say they are most likely to return to Xoom in the future. An easy live transfer process sealed the deal.

Xoom Best User Experience Award
MetricScaleXoomAverage Score
Ease of sign-up and inputting transfer details1.0 (Disagree)
5.0 (Agree)
4.33.2
Information is easy to understand1.0 (Disagree)
5.0 (Agree)
4.04.0
Ease of site use1.0 (Disagree)
5.0 (Agree)
3.63.7
Appears credible1.0 (Disagree)
5.0 (Agree)
4.03.5
Site is attractive1.0 (Disagree)
5.0 (Agree)
4.03.7
Likely to return to this service1.0 (Disagree)
5.0 (Agree)
4.63.2
Time to complete sign-up and input transfer details1.0 (5 minutes or more)
6.0 (less than 1 minute)
3.02.2
Live transfer success rate0.0 (0%)
10.0 (50%)
20.0 (100%
)
20.015.4
Single transfer transaction0.0 (Wire to provider)
5.0 (Digital wallet)
10.0 (Single transaction)
10.07.7
Price quote does not require personal info0.0 (No) 5.0 (Yes)5.03.5
Estimated time of delivery included in receipt0.0 (No)
5.0 (Yes)
5.04.2
Mobile app available in iPhone or Android0.0 (None)
1.0 (Either)
2.0 (Both)
2.01.9
Live chat available0.0 (No)
1.0 (Yes)
0.00.2
Instant approval after sign-up (US customers)0.0 (No)
1.0 (Yes)
0.00.8
Email or text update to recipient0.0 (No)
1.0 (Yes)
1.00.6
Email or text sender transfer details0.0 (No)
1.0 (Yes)
1.01.0
Does not require SSN for sign up0.0 (No)
1.0 (Yes)
1.00.8
Does not require uploaded documentation0.0 (No)
2.0 (Yes)
0.00.9
Can send with recipient’s email address0.0 (No)
1.0 (Yes)
0.00.2
Frequency exchange rates are updated0.0 (Daily)
1.0 (More than once a day)
1.00.8
TOTAL (winners scored more than 68.5 points)73.561.4
Most Convenient Award Logo

Most Convenient

Low transfer minimums and options for transfers from a debit or credit card make Xoom a favorite. The option to send to 50 countries from anywhere in the US and a quick approval process screams convenience.

Xoom Most Convenient Award
MetricScaleXoomAverage Score
Number of available countries and territories1.0 (0–9)
2.0 (0–19)
3.0 (20–29)
4.0 (30–39)
5.0 (40–49)
6.0 (50–59)
7.0 (60–69)
8.0 (70–79)
9.0 (80–89)
10.0 (90+)
6.05.1
Available in all 50 states0.0 (No) 5.0 (Yes)5.02.7
Maximum transfer per online transaction every 24 hours1.0 ($0–$1,000)
2.0 ($1,001–$2,000)
3.0 ($2,001–$3,000)
4.0 ($3,001–$4,000)
5.0 ($4,001–$5,000)
6.0 (Over $5,000)
3.04.0
Single transfer transaction0.0 (Wire to provider)
1.0 (Digital wallet)
2.0 (Single transaction)
2.01.5
Minimum transfer per transaction0.0 ($100+)
1.0 ($75–$99)
2.0 ($50–$74)
3.0 ($25–$49)
4.0 ($0–$24)
4.03.5
Live transfer success rate0.0 (0%)
5.0 (50%)
10.0 (100%)
10.07.7
Can send funds through credit or debit card0.0 (No)
1.0 (Yes)
1.00.8
Does not require SSN for sign-up0.0 (No)
1.0 (Yes)
1.00.8
Does not require uploaded documentation0.0 (No)
1.0 (Yes)
0.00.5
Instant approval after sign-up (US customers)0.0 (No)
1.0 (Yes)
0.00.8
Can send funds by cash0.0 (No)
1.0 (Yes)
0.00.3
Can send funds over the phone0.0 (No)
1.0 (Yes)
0.00.5
Can schedule money transfer for later times0.0 (No)
1.0 (Yes)
0.00.2
Can set recurring transfer0.0 (No)
1.0 (Yes)
0.00.1
Forward contracts (rate locks) available0.0 (No)
1.0 (Yes)
0.00.1
Can set target rate0.0 (No)
1.0 (Yes)
0.00.1
Receiver can pick up cash0.0 (No)
1.0 (Yes)
1.00.6
Can send with recipient’s email address0.0 (No)
1.0 (Yes)
0.00.2
TOTAL (winners scored more than 32 points)33.029.2
Fastest Transfer Award Logo

Fastest Transfer Award

The highest overall score in our speed category goes to Xoom. Along with delivering funds within 24 hours, a quick sign-up and information exchange of under 4 minutes takes expediency to a new level.

Xoom Fastest Transfer Award
MetricScaleXoomAverage Score
Shortest time to receive funds in bank account0.0 (Live transfer fail)
2.0 (9 days)
4.0 (8 days)
6.0 (7 days)
8.0 (6 days)
10.0 (5 days)
12.0 (4 days)
14.0 (3 days)
16.0 (2 days)
18.0 (1 day)
20.0 (Less than 24 hours)
18.015.1
Time to complete transfer sign-up and input transfer details1.0 (5 minutes or more)
2.0 (4:00–4:59 minutes)
3.0 (3:00–3:59 minutes)
4.0 (2:00–2:59 minutes)
5.0 (1:00–1:59 minutes)
6.0 (Less than 1 minute)
3.02.2
Instant approval after sign-up (US customers)0.0 (No)
1.0 (Yes)
0.00.8
Single transfer transaction0.0 (Wire to provider)
2.0 (Digital wallet)
4.0 (Single transaction)
4.03.1
TOTAL (winners scored more than 25 points)25.021.2
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