See why Xoom is won Outstanding Product and 3 other awards

Xoom Wins Outstanding Product

And Three More Awards

xoom

Xoom wins big in three categories and takes home the title of Outstanding Product in finder.com’s Money Transfer Awards 2017. PayPal’s sister company survived and thrived in our multipronged investigative study, also taking home Best User Experience, Most Convenient and Fastest Transfer. We designed our research to measure what matters to consumers, and Xoom demonstrates it truly understands the needs of its customers.

We scoured the market to find the most relevant products, focusing on 35 providers to collect 1,575 data points that we then used to narrow our selection to 13 services. We used these 13 finalists to send live transfers to France and Mexico, generated quotes for 2,430 transactions, partnered with UserTesting.com to collect another 273 data points from 39 independent participants and tested provider sites to confirm that advertised information was accurate. We also referenced Trustpilot ratings, one of the world’s largest online review communities. Learn more in our methodology.After going through this arduous process, the results show that Xoom offers the best user experience, most convenient process, and fastest transfers. When sending money internationally, consumers must be certain that their hard-earned money can get from point A to point B. But this can be risky. We invited fraud on our bank accounts and had our funds taken only to be told that our transfers failed in the hopes that people could learn from our investigative and comprehensive research.

Earning a finder.com Money Transfer Award — never mind four of them — is no easy feat. Take a closer look at Xoom’s trophy shelf.

Xoom lives up to their name by providing speedy transfers, an easy user experience and the availability needed for customers to take advantage of their convenient product. We’re happy to award them Outstanding Product.

— Fred Schebesta, finder.com CEO

Best User Experience Award logo

Outstanding Product

Topping our speed category shows Xoom’s consideration for completing a transfer. Add high marks for a credible user experience and thoughtful attention on how people like to send and receive money, and you have an Outstanding Product Award.

Xoom Most Outstanding Money Transfer Award
Metric Calculation Xoom Average Score
Best User Experience Category Score / Total Score * 100 84.5 70.6
Most Convenient Category Score / Total Score * 100 67.3 59.7
Fastest Transfer Category Score / Total Score * 100 80.6 68.2
Best Transfer Rates Category Score / Total Score * 100 60.0 62.4
Most Trustworthy Category Score / Total Score * 100 58.1 53.0
TOTAL (Winners scored more that 344 points) 350.5 299.5
Best User Experience Award Logo

Best User Experience Award

Streamlining the sign-up process and keeping the sender in the loop earned big points for Xoom. Impressed by Xoom’s ease of use and credibility during testing, actual users say they are most likely to return to Xoom in the future. An easy live transfer process sealed the deal.

Xoom Best User Experience Award
Metric Scale Xoom Average Score
Ease of sign-up and inputting transfer details 1.0 (Disagree)
5.0 (Agree)
4.3 3.2
Information is easy to understand 1.0 (Disagree)
5.0 (Agree)
4.0 4.0
Ease of site use 1.0 (Disagree)
5.0 (Agree)
3.6 3.7
Appears credible 1.0 (Disagree)
5.0 (Agree)
4.0 3.5
Site is attractive 1.0 (Disagree)
5.0 (Agree)
4.0 3.7
Likely to return to this service 1.0 (Disagree)
5.0 (Agree)
4.6 3.2
Time to complete sign-up and input transfer details 1.0 (5 minutes or more)
6.0 (less than 1 minute)
3.0 2.2
Live transfer success rate 0.0 (0%)
10.0 (50%)
20.0 (100%
)
20.0 15.4
Single transfer transaction 0.0 (Wire to provider)
5.0 (Digital wallet)
10.0 (Single transaction)
10.0 7.7
Price quote does not require personal info 0.0 (No) 5.0 (Yes) 5.0 3.5
Estimated time of delivery included in receipt 0.0 (No)
5.0 (Yes)
5.0 4.2
Mobile app available in iPhone or Android 0.0 (None)
1.0 (Either)
2.0 (Both)
2.0 1.9
Live chat available 0.0 (No)
1.0 (Yes)
0.0 0.2
Instant approval after sign-up (US customers) 0.0 (No)
1.0 (Yes)
0.0 0.8
Email or text update to recipient 0.0 (No)
1.0 (Yes)
1.0 0.6
Email or text sender transfer details 0.0 (No)
1.0 (Yes)
1.0 1.0
Does not require SSN for sign up 0.0 (No)
1.0 (Yes)
1.0 0.8
Does not require uploaded documentation 0.0 (No)
2.0 (Yes)
0.0 0.9
Can send with recipient’s email address 0.0 (No)
1.0 (Yes)
0.0 0.2
Frequency exchange rates are updated 0.0 (Daily)
1.0 (More than once a day)
1.0 0.8
TOTAL (winners scored more than 68.5 points) 73.5 61.4
Most Convenient Award Logo

Most Convenient

Low transfer minimums and options for transfers from a debit or credit card make Xoom a favorite. The option to send to 50 countries from anywhere in the US and a quick approval process screams convenience.

Xoom Most Convenient Award
Metric Scale Xoom Average Score
Number of available countries and territories 1.0 (0–9)
2.0 (0–19)
3.0 (20–29)
4.0 (30–39)
5.0 (40–49)
6.0 (50–59)
7.0 (60–69)
8.0 (70–79)
9.0 (80–89)
10.0 (90+)
6.0 5.1
Available in all 50 states 0.0 (No) 5.0 (Yes) 5.0 2.7
Maximum transfer per online transaction every 24 hours 1.0 ($0–$1,000)
2.0 ($1,001–$2,000)
3.0 ($2,001–$3,000)
4.0 ($3,001–$4,000)
5.0 ($4,001–$5,000)
6.0 (Over $5,000)
3.0 4.0
Single transfer transaction 0.0 (Wire to provider)
1.0 (Digital wallet)
2.0 (Single transaction)
2.0 1.5
Minimum transfer per transaction 0.0 ($100+)
1.0 ($75–$99)
2.0 ($50–$74)
3.0 ($25–$49)
4.0 ($0–$24)
4.0 3.5
Live transfer success rate 0.0 (0%)
5.0 (50%)
10.0 (100%)
10.0 7.7
Can send funds through credit or debit card 0.0 (No)
1.0 (Yes)
1.0 0.8
Does not require SSN for sign-up 0.0 (No)
1.0 (Yes)
1.0 0.8
Does not require uploaded documentation 0.0 (No)
1.0 (Yes)
0.0 0.5
Instant approval after sign-up (US customers) 0.0 (No)
1.0 (Yes)
0.0 0.8
Can send funds by cash 0.0 (No)
1.0 (Yes)
0.0 0.3
Can send funds over the phone 0.0 (No)
1.0 (Yes)
0.0 0.5
Can schedule money transfer for later times 0.0 (No)
1.0 (Yes)
0.0 0.2
Can set recurring transfer 0.0 (No)
1.0 (Yes)
0.0 0.1
Forward contracts (rate locks) available 0.0 (No)
1.0 (Yes)
0.0 0.1
Can set target rate 0.0 (No)
1.0 (Yes)
0.0 0.1
Receiver can pick up cash 0.0 (No)
1.0 (Yes)
1.0 0.6
Can send with recipient’s email address 0.0 (No)
1.0 (Yes)
0.0 0.2
TOTAL (winners scored more than 32 points) 33.0 29.2
Fastest Transfer Award Logo

Fastest Transfer Award

The highest overall score in our speed category goes to Xoom. Along with delivering funds within 24 hours, a quick sign-up and information exchange of under 4 minutes takes expediency to a new level.

Xoom Fastest Transfer Award
Metric Scale Xoom Average Score
Shortest time to receive funds in bank account 0.0 (Live transfer fail)
2.0 (9 days)
4.0 (8 days)
6.0 (7 days)
8.0 (6 days)
10.0 (5 days)
12.0 (4 days)
14.0 (3 days)
16.0 (2 days)
18.0 (1 day)
20.0 (Less than 24 hours)
18.0 15.1
Time to complete transfer sign-up and input transfer details 1.0 (5 minutes or more)
2.0 (4:00–4:59 minutes)
3.0 (3:00–3:59 minutes)
4.0 (2:00–2:59 minutes)
5.0 (1:00–1:59 minutes)
6.0 (Less than 1 minute)
3.0 2.2
Instant approval after sign-up (US customers) 0.0 (No)
1.0 (Yes)
0.0 0.8
Single transfer transaction 0.0 (Wire to provider)
2.0 (Digital wallet)
4.0 (Single transaction)
4.0 3.1
TOTAL (winners scored more than 25 points) 25.0 21.2
Go to site