Xoom international money transfers review September 2018 | finder.com

Xoom international money transfer review September 2018

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Enjoy simple, speedy and convenient international money transfers with Xoom.

finder.com’s rating: 3.75 / 5.0

★★★★★

How’d we get our score?

Fees & rates: 4.0 / 5.0
Speed: 2.0 / 5.0
Services: 3.0 / 5.0
User experience: 3.0 / 5.0

Xoom offers competitive exchange rates and relatively low fees using top-tier security that ensures the safety of your funds. With its money-back guarantee, Xoom promises to refund your full transfer if it doesn’t arrive to your recipient on time. Accurate delivery estimates and a four-star rating on Trustpilot round out this trustworthy provider.

Product NameXoom International Money Transfers
Min. Transfer AmountUSD 10
Max. Transfer AmountUSD 10,000
Transfer Methods
Online,
Transfer Options
Transfer Speed
Minimum transfer time
Within an hour
Customer Service
Phone, Email
Available CurrenciesARS, AUD, BDT, BOB, BRL, CAD, CLP, CNY, COP, CRC, DOP, EUR, GBP, GTQ, GYD, HKD, HNL, HTG, INR, JMD, JPY, KES, LKR, LVL, MXN, NIO, NPR, PEN, PHP, PKR, PLN, SGD, USD, UYU, VND, ZAR
Online Transfer FeeUSD 0
Phone Transfer FeeUSD 0

Our experience transferring money with Xoom

Here’s what we found when we sent live transfers to Mexico and France through Xoom:
  • We paid low fees and received competitive rates within 2.4% of the mid-market rate on average, with rates updated multiple times a day.
  • Our transfer to France arrived ahead of schedule, while our funds were deposited into our recipient’s Mexican bank account within 24 hours.
  • Xoom’s easy-to-use website allowed us to sign up and initiate a transfer in just about 3.5 minutes.

money transfer awards logo-mobile

We recognize Xoom as a winner of four categories in the finder.com Money Transfer Awards 2017: Outstanding Product, Best User Experience, Most Convenient and Fastest Transfer.

How much does it cost to transfer money with Xoom?

The fees that apply to Xoom international money transfers vary depending on a range of factors, including how you pay for your transfer, where you’re sending your funds and the amount of money you send. While it’s possible to pay for your transaction using a credit card or debit card, you can enjoy lower fees when you pay using your US bank account.

Here’s an example of the different fees you might see if you sent $1,000 to Mexico or India:

Destination Payment method Fee
Mexico Bank account $4.99
Mexico Credit or debit card $24.99
India Bank account $0
India Credit or debit card $30.49

There are some situations when transfer fees will be waived, such as if you send $1,000 or more to India and pay using your bank account. Use Xoom’s online Fees and Exchange Rate Calculator to see the fees that apply to your transfer destination and amount.

How are Xoom’s exchange rates?

Xoom makes money through transaction fees and by charging above the mid-market rate.

For example, if you are transferring money to Italy:

  • You’ll pay a transaction fee depending on which payment method you use ($4.99 through a bank account or $10.99 through a debit or credit card).
  • Your money may be converted at a rate of 1 USD = 0.93 EUR, instead of 1 USD = 0.96 EUR.

Send money where you need it across the world.

You can send money using your credit card, debit card or US bank account. At this time, Xoom does not offer the flexibility of rate locks, forward orders or recurring transfers.

Xoom offers three options when it comes to your recipient collecting the cash you send: cash pickup, bank deposit and home delivery. However, the method you choose may depend on where you are sending your funds.

  • Send money. With Xoom you can send money in seconds to 70 countries around the world anytime, anywhere. They offer minimal fees and competitive exchange rates.
  • Reload phones. Xoom allows you to reload the phones of friends and family members in 35 countries around the world.
  • Pay bills. Xoom’s bill paying service makes it easy to pay bills overseas from within the US.

Pros and cons of using Xoom

Pros

  • 24/7 support. Phone and email support is available 24 hours a day, seven days a week if you need help with a transaction.
  • Competitive and affordable. Compare the exchange rates and fees charged by Xoom with those of other money transfer providers to determine how affordable this service is.
  • Safe and secure. Xoom uses 128-bit encryption to secure your funds, while its money-back guarantee provides extra peace of mind.
  • Track your transfers. Receive a text message when your money arrives. Xoom will also email you and your recipient to keep you both informed of the transfer’s progress. You can also log on to your account any time and track the transaction there. Or call customer service and receive an update from a live representative.
  • Money-back guarantee. Xoom offers a money-back guarantee to refund your transaction in full if the money you send doesn’t arrive to your recipient.

Cons

  • Not worldwide. You will need to look elsewhere if you want to send money to a country that Xoom does not currently service.
  • Requires government-issued ID. You’ll need to upload a government-issued ID — like a license or passport — and a recent bank statement to send money, which could deter those without either form of ID.
  • No live chat option. Though you can call or email Xoom for 24/7 customer support.

The registration and transfer process

Before you can send funds with Xoom, you must register for a free account with your personal contact information. While you don’t need to enter a Social Security number at sign-up, Xoom requires you to upload a government-issued ID — like a license or passport — and a recent bank statement to send money, which could deter those without either form of ID.

The next step in the process is to enter details about your recipient, including their name, address and bank account details. You’ll also have to select whether you will pay via credit card, debit card or bank account and enter your payment details.

After reviewing the details of your transaction, including the exchange rate and fee that applies, you confirm and send the funds. Xoom will notify both you and your recipient of your transfer’s progress.

What you need to send money through Xoom

  • Amount to be sent and currency it will be converted to
  • A valid payment method — credit card, debit card or bank account
  • The recipient’s name, address and bank name and account number
  • Your phone number and address

Steps to send a money transfer with Xoom

Track your transfer

You can opt to receive text updates or email notifications. Alternatively, you can review the transfer status on the Xoom platform or by calling Xoom support. Most transfers are completed within a few minutes, but it may take up to four business days.

Cancel your transfer

Cancellations are easy and don’t require a fee. To cancel a request either log on to your Xoom account and go to the Track my transaction page, or call Xoom Customer Service toll free at 1-877-815-1531.

Transfers that have not been deposited, picked up, delivered or paid to your recipient may be canceled. Refunds generally take three business days to be issued and one to four business days to be processed and deposited or credited to your account or card, respectively.
Looking for an alternative? Check out these services similar to Xoom.

Bottom line

Xoom’s money transfer options are worth considering when you need to send money overseas. Just make sure to compare its services with those of a number of other providers before deciding on the right money transfer company to handle your transactions.

How does Xoom compare to other services?

I want to send

to

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
$0 3 - 5 days USD 0.00 0.844 EUR 4,218 Transfer up to $500,000 with no minimums and no fees. Go to site Show details
USD 1,000 1 day USD 0.00 0.843 EUR 4,216 Exclusive offer: $0 transfer fee
No-limit transfers with competitive exchange rates for 100+ currencies.
Go to site Show details
USD 1 Within an hour USD 3.99 0.843 EUR 4,213 Use promo code FINDER to send your first transfer at no fee to 110+ countries for bank-to-bank deposit, cash pickup or mobile top-up. Go to site Show details
$8 1 - 2 days USD 5.00 0.842 EUR 4,208 Exchange money on your terms. Go to site Show details
USD 1 3 - 5 days USD 50.00 0.851 EUR
4,212
Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks. Go to site Show details

Compare up to 4 providers

Frequently asked questions about Xoom

Methodology

Our team analyzes money transfer providers offering services in the US — from big names to digital upstarts. We rank rates and fees, speed, services and user experience for:

  • TransferWise
  • World First
  • XE
  • OFX
  • WorldRemit
  • Currencies Direct
  • Western Union
  • RIA Money Transfer
  • MoneyGram
  • Remitly
  • Payoneer
  • Remit2India
  • Xoom
  • PayPal

Learn the details of our methodology and scoring.

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Kevin Joey Chen

Kevin Chen is a world-travelin', copy-writin', Game of Thrones-watchin' credit cards writer for finder.com. When he's not crunching the numbers on bonus points and comparing APRs, you can find him flying around the world in search of the perfect beer.

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8 Responses

  1. Default Gravatar
    JavierJuly 23, 2018

    I have Lima (Peru) Scotiabank and Interbank account,can I use Xoom services?

    • finder Customer Care
      joelmarceloJuly 24, 2018Staff

      Hi Javier,

      Thanks for leaving a question on finder.

      Peruvian PEN is listed as available currencies for Xoom. You can definitely use it. Before you can send funds with Xoom, you must register for a free account with your personal contact information. While you don’t need to enter a Social Security number at sign-up, Xoom requires you to upload a government-issued ID — like a license or passport — and a recent bank statement to send money, which could deter those without either form of ID.

      The next step in the process is to enter details about your recipient, including their name, address and bank account details. You’ll also have to select whether you will pay via credit card, debit card or bank account and enter your payment details.

      After reviewing the details of your transaction, including the exchange rate and fee that applies, you confirm and send the funds. Xoom will notify both you and your recipient of your transfer’s progress.

      Cheers,
      Joel

    • Default Gravatar
      JavierJuly 24, 2018

      Thanks for the info.One more,my bank acc. en Peru is in american dollars.I will
      receive the same ?

    • finder Customer Care
      JoshuaAugust 5, 2018Staff

      Hi Javier,

      Yes, it is possible to receive the money in USD since you have a USD account in Peru. When sending the money, the sender should indicate that you will receive the money in USD.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  2. Default Gravatar
    BrianApril 6, 2018

    If I have a Singapore Citibank IPB account, can I use Xoom services?

    • Default Gravatar
      ArnoldApril 6, 2018

      Hi Brian,

      Thanks for your inquiry

      Yes, Xoom has a partnership with Singapore Citibank that allows account holders to use Xoom’s Money Transfer Services. Please check Xoom Singapore’s website for more information about this.

      Hope this information helps

      Cheers,
      Arnold

  3. Default Gravatar
    PaulMarch 27, 2017

    Can I transfer 20,000.00 US $ to the Philippines from the USA

    • finder Customer Care
      AdrienneMarch 27, 2017Staff

      Hi Paul,

      According to Xoom, you can send up to $2,999 USD every 24 hours, up to $6,000 USD in a 30-day period, and up to $9,999 USD in a 180-day period. Since you need to send more than this limit, I recommend trying a provider with no maximum limit. One option is World First, who has $0 fees and no maximum transfer limits to the Philippines. Read our review of them here: https://www.finder.com/world-first

      Best regards,

      Adrienne

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