Learn how this PayPal-owned company can help you move money around the world.
Our Verdict
Xoom is PayPal’s answer to global money transfers and an easy next step if you already have a PayPal account. Depending on the country, you can even choose how your funds reach your recipient, be it bank account, debit card, cash pick up or even straight to their home. This is what makes Xoom hugely convenient.
However, what you gain in ease is lost on costs as you’ll be saddled with Xoom’s poor exchange rates and additional transfer fees. And these costs vary widely between currencies and where you’re based. All in all, Xoom seems much less appealing when compared to other specialist transfer services.
Why should I consider Xoom?
Money-back guarantee. Xoom offers a money-back guarantee to refund your transaction in full if the money you send doesn’t arrive at your recipient.
Multiple transfer options. You can choose between sending funds via a bank transfer, sending cash for pickup or having cash delivered directly to your recipient’s door.
Transfer tracking. You’ll receive a text message when your money arrives. Xoom will also email you and your recipient to keep you both informed of the transfer’s progress. You can also log into your account to track your transaction, or call customers service and receive an update from a live representative.
24/7 support. Phone and email support is available 24 hours a day, seven days a week if you need help with a transaction.
What to be aware of
Requires government-issued ID. You’ll need to upload a government-issued ID, like a license or passport, and a recent bank statement to send money for the first time.
Transfer limits. Xoom has limits in place for how much you can send. It operates on three different levels, with customers required to provide additional information if they want to send larger amounts.
Exchange rate markup and fees. Xoom adds markup on the mid-market rate and charges additional fees.
How much are Xoom’s fees?
Xoom’s fees depend on what type of transfer you are making and how you plan to pay for your transfer. Here’s a roundup of some of the factors that could impact how much you have to pay:
Payment. Paying by bank transfer is the cheapest option while paying by credit card will have higher fees. Additional cash advance fees may also be charged to your credit card.
Recipient’s location. Where you are sending funds will also affect the fees you are charged.
Amount. Different fees are charged based on how much you’re sending.
Delivery. To send cash, fees are generally higher, while receiving money to a bank account is often less expensive.
Here’s an example of Xoom fees you might see while sending $1,000 to Mexico or India, accurate of as March 1, 2022.
Destination
Payment method
Fee
Mexico
PayPal balance or bank account
$0
Mexico
Credit or debit card
$3.99
India
PayPal balance or bank account
$0
India
Credit or debit card
$30.49
You can use Xoom’s Fees and Exchange Rate Calculator to see the fees that apply to your transfer destination and amount.
How are Xoom’s exchange rates?
The exchange rate offered by Xoom may change depending on the amount of money you’re sending. Here are the rates when we checked on March 1, 2022 for sending USD to INR through Xoom:
Sending amount
Xoom rate
Mid-market rate
Markup
$10 – $50
73.4456
75.59
2.92%
$51 – $1,989
74.1940
75.59
1.88%
$1,990 – $1,999
74.2701
75.59
1.78%
$2,000 – $9,999
74.6432
75.59
1.27%
$10,000+
74.8678
75.59
0.96%
As we have done above, it is best to compare the displayed rate on Xoom with the current mid-market rate to work out the size of the margin charged. You can also then use the interbank rate as a benchmark for comparing rates of other money transfer providers.
What are the ways I can send money abroad with Xoom?
Xoom has three ways you can send money abroad, including cash pickup options which means your beneficiary could receive their funds almost instantly.
Bank deposit. You can send money to bank accounts in more than 150 countries and territories worldwide.
Cash pickup. Send your funds as a cash pickup at thousands of partner locations around the world.
Doorstep delivery. Xoom also allows you to have cash delivered directly to your recipient’s door.
How to send money transfer with Xoom
Before you can send funds with Xoom, you must register for a free account with your personal contact information. While you don’t need to enter a Social Security number at sign-up, Xoom does require you to upload a government-issued ID, like a license or passport, and a recent bank statement if you want to send higher amounts.
It is free to sign up for a Xoom account. You can do this either online or via its app.
Choose the country you are sending to, enter the amount you want to send and choose your payment method.
The next step is to enter your recipient’s information, including full name, address and bank account details.
Verify all the details of the transfer and consider comparing the rate against other money transfer companies.
If you are satisfied with the rate, then confirm the transfer to send the money.
What are Xoom’s payment options?
Xoom transfers can be paid for in a few different ways when sending from the United States, including:
Bank account transfer
Credit or debit card
PayPal balance
Each payment method may have different fees depending on your sending destination, but overall paying with a bank account or PayPal balance tends to be the cheapest option.
How long does an international transfer with Xoom take?
Transfer times depend on how you pay and how the money is received:
Fastest option – nearly instant
While you may pay more in fees when you use a credit or debit card to pay for your transaction, your money should arrive in as little as 15 minutes, if not instantly. Just keep in mind, some destinations may take longer to receive money, even when paying by credit or debit card.
Cheapest option – up to 4 business days
Using a bank account to pay for your transfer is often the cheapest way to send money, but it’s the slowest. It can take up to 4 business days for your money to arrive.
Transfers typically take
1-4 days
What are Xoom’s sending limits?
Xoom separates accounts into three levels based on how much verification you’ve given. For US residents, it looks like:
Level
24-hour limit
30-day limit
180-day limit
Required information and documents
1
2,999 USD
6,000 USD
9,999 USD
Email and phone number
2
10,000 USD
20,000 USD
30,000 USD
Social Security number or passport
3
50,000 USD
60,000 USD
100,000 USD
Driver’s license, passport, or Green Card to verify your identity
Utility bill or another proof of address, either a bank statement or a pay stub
Plus additional information at Xoom’s request
Is Xoom safe?
Xoom’s parent company, PayPal, is one of the most well-known payment systems. Xoom has additional measures to protect your money while using the service:
Encryption: Xoom uses 128-bit data security encryption for its entire website.
Regulation: Xoom shares all the same regulations and licenses held by PayPal.
Money-back guarantee: Xoom guarantees that your money will be received by your recipient, and if it isn’t the transaction will be refunded in full.
How does Xoom compare to other money transfer services?
If you want to see how Xoom compares to the exchange rates and fees offered by other money transfer services, enter the details of your transaction into the table below.
It is easy to send money through Xoom either online or through its app. You can send money in multiple ways, including bank transfers or sending cash for pickup. You just need the amount to be sent and what currency it will be converted to, a valid payment method, your recipient’s details and your phone number and address.
Users who already have and use PayPal accounts can integrate their existing accounts into Xoom to send money around the world. But recipients of Xoom transfers do not need to create a PayPal account in order to receive money.
No, Xoom is only available for person-to-person remittance transfers.
Yes. Xoom offers a variety of scheduling options to allow you to set up future transfers and recurring transactions.
You can opt to receive text updates or email notifications. Alternatively, you can review the transfer status on the Xoom platform or by calling Xoom support. Most transfers are completed within a few minutes, but it may take up to 4 business days.
Cancellations are easy and don’t require a fee. To cancel a request either log in to your Xoom account and go to the Track my transaction page or call Xoom Customer Service toll free at 1-877-815-1531.
Transfers that have not been deposited, picked up, delivered or paid to your recipient may be canceled. Refunds generally take 3 business days to be issued and 1 to 4 business days to be processed and deposited or credited to your account or card, respectively.
Whether products shown are available to you is subject to individual provider sole approval and discretion in accordance with the eligibility criteria and T&Cs on the provider website.
Zak Killermann was a technical publisher at Finder who specialised in currencies and investing. Zak’s expertise was in breaking down technical finance concepts into approachable, digestible nuggets of information.
How do you know if your international money transfer made it safely? Learn how to track or cancel, and find out what your rights are when it comes to sending money.
From bank transfers to specialist money transfer companies, there are several options available when you need to transfer money overseas from your bank account.
If you need to transfer money overseas using your credit card, you can do so via your bank, MoneyGram, Western Union and PayPal. This can be useful in emergency situations, but credit card transfers are usually not a cost-effective option.
If you’re looking for a secure way to send money overseas, an international bank draft could be for you — but if speed is important, consider using a money transfer service instead.
Unfortunately, you cannot send money from Paypal Xoom to Paypal account. Please note that Xoom offers three options when it comes to your recipient collecting the cash you send: cash pickup, bank deposit, and home delivery.
I am a recipient I received a msj that say the transaction is complete thank you for using Xoom , but it those still not appear in my debit card. It’s been almost 3 weeks and nothing???
Sorry to know that you haven’t receive your money. Normally the transfer should only take 2-3 business days. Please contact Xoom Customer Service toll free at 1-877-815-1531 for them to help you track the transaction.
Hope this helps.
Please feel free to contact us at any time if any other questions arise.
Basically, the money is sent to the recipient’s bank account or can be cash pickup or home delivery or recharge a prepaid mobile phone since it is processed like Xoom money transfer.
There’s no need to create a Xoom account when receiving money. Most of the transfers can be received in your bank account or it’s for pick up from any affiliated centers.
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Hi. Can anyone tell me can I send money from PayPal (using Xoom) to send money where PayPal account is registered?
Hi Nikola,
Thanks for your inquiry.
Unfortunately, you cannot send money from Paypal Xoom to Paypal account. Please note that Xoom offers three options when it comes to your recipient collecting the cash you send: cash pickup, bank deposit, and home delivery.
I hope this helps.
Kind regards,
Bella
I am a recipient I received a msj that say the transaction is complete thank you for using Xoom , but it those still not appear in my debit card. It’s been almost 3 weeks and nothing???
Hi Teresa,
Thanks for contacting Finder.
Sorry to know that you haven’t receive your money. Normally the transfer should only take 2-3 business days. Please contact Xoom Customer Service toll free at 1-877-815-1531 for them to help you track the transaction.
Hope this helps.
Please feel free to contact us at any time if any other questions arise.
All the best,
Faye
What does xoom ON TRACK means?
Hello Trudye,
Thank you for your comment.
Xoom transaction status, on track, means the transaction is being processed and is likely to be completed.
Regards,
Jhezelyn
Can someone help me, if a person sends money through Paypal from the UK, will that money be received in Xoom or bank? How the process will work?
Kindly help me. Thanks!
Hi Laraib,
Thank you for getting in touch with Finder.
Basically, the money is sent to the recipient’s bank account or can be cash pickup or home delivery or recharge a prepaid mobile phone since it is processed like Xoom money transfer.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni
Do I need a Xoom account to receive money from overseas?
Hi Chante,
Thank you for your comment.
There’s no need to create a Xoom account when receiving money. Most of the transfers can be received in your bank account or it’s for pick up from any affiliated centers.
Regards,
Jhezelyn