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What to expect with Edfinancial student loan servicing
How to make repayments, get in touch and avoid common pitfalls.
Edfinancial is a student loan servicer that handles both federal and private student loans. Its website is user friendly, though it can be tricky to navigate if you aren’t logged in — particularly if you’re looking for information on how to make changes to your accounts. But it has relatively few complaints compared to other similar servicers.
How do repayments work with Edfinancial
Edfinancial offers five ways to make repayments on your student loans. Unless you’re paying by check or money order, have your bank account information on hand before you make your first payment — you’ll need your account and routing number.
KwikPay is Edfinancial’s version of autopay or auto debit, where borrowers sign up to have monthly repayments automatically withdrawn from their accounts. It’s the most hands-off way to make your student loan repayments and can offer you a 0.25% interest rate reduction on federal loans and some private loans.
You can sign up for KwikPay by following these steps:
Once KwikPay is set up, Edfinancial typically deducts your payment from your account on your due date. If your due date falls on a weekend or holiday, Edfinancial withdraws your payment the next business day.
Edfinancial allows borrowers to make payments or schedule payments up to 30 days in advance through its website. You can make an online payment by logging in to your account, selecting Make a Payment and following the instructions to enter your bank account information.
You can also allow someone else to make an online payment:
The person you authorize to make payments should receive an email with instructions on how to log in and pay online.
|Bill pay service|
Edfinancial also accepts payments from bill pay services through your bank, budgeting apps and more. It advises you to double-check you’re sending your payments to the correct address, which is the same address you’d mail repayments to.
|Over the phone|
You can make payments by reaching out to Edfinancial’s customer service line. Since this servicer works with both federal and private loans, it has two separate lines to handle your repayment questions.
Edfinancial accepts checks and money orders by mail. Your mailing address depends on what type of student loan you have.
Where to mail federal loan payments
All federal loan accounts begin with the letter “F.” If this is you, send payments to the following address:
US Department of Education
Where to mail FFELP and private loan payments
All private and FFELP loan accounts begin with the letter “C.” If this is you, send payments to the following address:
How can I pay off my loan early?
It depends on how often and how much you’d like to pay extra each month:
- Making a higher automatic payment. If you’re registered for KwikPay and want to make more than your minimum payment each month, follow the steps to register for KwikPay and enter how much you’d like to pay extra next to the Additional Amount field.
- Making a one-time payment. You can make a one-time additional payment through the method of your choice at any time.
How to contact customer service
There are several ways borrowers can contact customer service:
|Over the phone|
The fastest way to get in touch is over the phone. Edfinancial has two separate customer service lines for federal and private loans.
Customer service is available during the following hours:
Keep in mind that Edfinancial has a separate phone line to make payments on private and FFELP loans.
Don’t want to talk on the phone? You can also shoot customer service an email by filling out a form on the Edfinancial website:
You can mail documents and other paper correspondence to one of the following addresses, depending on the type of loan you have. Note that these addresses are different from the addresses where you send repayments.
Federal loan mailing address
Accounts beginning with the letter “F” should send nonpayment correspondence to:
FFELP and private loan mailing address
Accounts beginning with the letter “C” should send nonpayment correspondence to:
Edfinancial accepts documents and other correspondence by fax. Like its phone lines and mailing addresses, this servicer has two separate fax lines depending on what type of loan you have:
How to refinance your Edfinancial student loans
You can refinance your Edfinancial loan by applying for another loan that you use to pay off your current loan. Refinancing a student loan can get you more competitive rates and terms — especially if you have a private loan. And it’s one of the few ways you can switch your servicer.
If you have federal loans, you might want to think twice about refinancing. Private companies typically can’t offer the low rates and benefits like flexible repayment plans or multiple deferment or forbearance plans you get with federal loans. If you want to switch your servicer, consider applying for a federal Direct Consolidation Loan — you’ll be able to select a new servicer and potentially qualify for even more benefits.
How do I pay off my loan in full?
You have a couple of options when it comes to paying off your loan in full:
How to pay off your loan today:
- Go to the Edfinancial website and log in to your account.
- Click Account Details.
- Request a payoff quote for the same day.
- Make your payment online before 4 p.m. ET — your payoff quote is no longer valid after this time.
How to pay off your loan in the future:
- Go to the Edfinancial website and log in to your account.
- Click Account Details.
- Click Payoff Quote and select the number of days you need before you can make your payoff.
- Make your payment online, by mail or over the phone by the day you chose.
After paying off your loan, you should receive a letter of confirmation within 45 days.
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How to avoid common problems with Edfinancial
Paying off your loans with Edfinancial is relatively straightforward, yet things don’t always go so well for customers. While it gets an A+ rating from the Better Business Bureau (BBB) based on factors like transparency and advertising practices, 29 customers have filed complaints against the company. As of December 2018, 160 customers have also filed complaints against the servicer with the Consumer Financial Protection Bureau (CFPB).
Here are two common issues borrowers had with Edfinancial:
Incorrect balances or payments
Several borrowers complained that Edfinancial displayed incorrect balances. Others were charged payments that didn’t match their loan amount, rate and term.
- How to avoid it: While there’s no way to avoid an error made by your servicer, you can resolve it quickly by double-checking your payment schedule and keeping tabs on your loan balance. If you notice anything wrong, contact customer service as soon as possible — speaking on the phone is typically the quickest.
Trouble modifying payment plans
A number of customers reported trouble qualifying for deferment, forbearance or income-driven repayment plans when they believed they solidly met the requirements — such as returning to school or losing their job.
- How to avoid it: First, double-check all applications for mistakes when you apply to make any changes to your repayment plan. If you still have trouble qualifying, reach out to customer service to ask why — it’s possible there was an error processing your application. As a last resort, consider filing a complaint with the CFPB to see if it can help you reach a resolution.
What to expect with other student loan servicers
Choose a loan provider from the list below for more information on its services.
Compared to other federal loan servicers, Edfinancial is relatively simple and easy to work with. While it doesn’t have the lowest volume of complaints, it’s nowhere near some of its competitors. Just keep an eye on your account to make sure everything is running smoothly, and reach out to customer service if you notice any errors.
You can learn more about how student loans work by reading our comprehensive guide.
Frequently asked questions
How do I apply for deferment or forbearance with Edfinancial?
If you have federal loans, you can apply for deferment or forbearance by downloading, filling out and submitting a form, depending on which type of deferment or forbearance you’re eligible for. You can find the right form by going to the Edfinancial website and clicking Forms in the main menu.
You can get step-by-step instructions for completing common deferment forms by checking out our guide.
How do I change my repayment plan with Edfinancial?
Changing your repayment plan involves filling out a form and submitting it to Edfinancial. You can look at your repayment plan options by logging into your account and clicking Payments in the main menu.
Read our guide to get step-by-step instructions on how to fill out and submit income-driven repayment forms.
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