Weebly is one of the better beginner-oriented e-commerce platforms, boasting a highly-rated mobile app and plenty of third-party integrations.
As far as pricing goes, it’s tough to compete with free: which is precisely what Weebly’s starter service tier offers. While free trials abound in the realm of e-commerce, very few platforms offer a free tier of service. Of course, free service tiers are typically limited in the scope of their offerings, and Weebly is no exception: storage is limited, you can’t connect a custom domain and your site will display Square ads. But for e-commerce newbies just trying to get their store off the ground, Weebly’s free service tier is an attractive option.
Weebly’s template collection is respectable. Its lineup of 40 web themes easily trumps Shopify’s collection of 12 — but unlike Shopify, Weebly is unable to bridge the gap between online and in-person selling. Weebly also lacks the sophisticated design options of e-commerce heavyweight, Squarespace, which has over 100 customizable web themes to choose from.
All told, Weebly is a solid option for beginners but its design options may frustrate those with web design experience.
Here’s what Weebly can help you do:
- Build a website
- Create and manage an online store
- Optimize SEO and market your biz
- Share photo galleries and videos
You can either build your Weebly website from your computer or a mobile device, as it’s compatible with both.
Pricing and fees
All Weebly sites come with SSL security, shopping cart functionality, an automatic tax calculator and the ability to offer coupons. You’ll also get access to tools for SEO and inventory management. If you sign up for a paid membership, you can choose whether to pay month-to-month or annually. Here’s what each tier includes:
- Add 3rd-party embed code
- Offer in-store pickup and gift cards
- Add Instagram feed to your website
- Interact with the community forum
- Chat, email and phone support
Same features as Free — and:
Same features as Personal — and:
- Unlimited storage
- Remove Square ads
- Password protector
- Shipping calculator
Same features as Professional — and:
- Accept payments through PayPal
- Your customer can review items
- Shipping labels
- Offer shipping discount
- Send abandoned cart emails to customers
- Advanced e-commerce insights
You don’t need any technical experience to use Weebly, as it’s designed for universal appeal. In fact, it’s possible to launch an e-commerce site without knowing a lick of code. Drag-and-drop components to build and rearrange your site. For example, if you want a contact form on the webpage, select Include a contact form and Weebly will automatically add one, ready-made, to your site.
Post your questions and comments on the community board, and chat with other users. Overall, the platform is meant to be an approachable way for small business owners to build an online presence.
Weebly’s customer service team is available weekdays from 6 a.m. to 6 p.m. PT and weekends from 8 a.m. to 5 p.m. You can contact them via:
- Live chat. Log into your account to send an IM.
- Support ticket. Submit a query through its help center, and it’ll get back to you via email.
You’ll also have access to phone support if you have a Professional or Performance account, though this number isn’t publicly available.
Weebly’s templates are clean and bold, with a focus on images. It has around 40 to choose from, and all are free with a Weebly account.
Its websites are based on the grid system, which means you’ll add elements in columns and rows. Overall, Weebly is less flexible than Wix, which offers a greater number of templates and more creative freedom.
Pros and cons
While Weebly can be an efficient tool for first-time website builders, it isn’t suitable for every business.
- Free plan. Test out its basic features before making a financial commitment.
- Design your site on the Weebly app. Taking a break from your laptop? Its mobile app has a 4.5 out of 5-star rating on Google Play and a 4.6 out of 5-star rating in the Apple Store.
- Huge range of integration apps. It’s got over 350 to choose from, including tools for marketing, social media and communication.
- Design options are limited. Businesses that need a truly unique or specialized storefront should look elsewhere, as Weebly’s grid layout can feel confining.
- Poor customer service reviews. It has a negative reputation around the web in regard to its customer service team.
Weebly reviews and complaints
As of October 2020, Weebly has a 3.2 out of 5-star Average rating on Trustpilot, compiled from more than 500 reviews. Most complaints are about Weebly’s poor customer service and slow editing interface.
It isn’t accredited by the Better Business Bureau, and some people state that it took Weebly weeks or even months to resolve their issue. A total of 18 reviews all with similar complaints averaged to only 1 out of 5 stars.
On business chat forums around the web, the general consensus is that Weebly is a poor choice if you need a highly customized site or want to scale up in the future — but small business owners who need a simple, straightforward web presence seem to be happy with it.
One reviewer on Reddit noted that using Weebly is like “playing with a big Lego set,” because you stack and rearrange premade elements into your own unique design.
Signing up with Weebly is free, and you don’t need to enter a credit card:
- Click Create Your Website.
- Enter your first and last name, email, password and select your country.
- Indicate whether you need a website or an online store.
From there, it walks you through a customized approach to setting up your Weebly site, based on your level of experience in the e-commerce space.
Go to site
You’ll need to choose a payment processing provider when setting up an e-commerce site with Weebly. Stripe, PayPal and Square all integrate with its platform. You don’t need to pay any money to sign up with these providers, but you will have to pay a fee for every transaction.
You’ll also need a business checking account to receive the money you make from your Weebly site.
Consider Weebly if you like the idea of a ready-made website design that you can rearrange and customize according to the text and images you want on the page. But if you’re hoping for a more customizable platform, or simply want to work with a host that has a positive customer service reputation, browse other e-commerce platforms.
Can I use Weebly for my CBD e-commerce shop?
Yes — if you use Square as your payment processor, you should be able to use Weebly for your hemp CBD e-commerce shop.
Can I switch my template if I change my mind later on?
Yes, you can change your template for free at any time.