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Founded in 2002 in a bedroom in Boston, Wayfair has grown to one of the largest online-only home goods company in the US. It offers competitively low prices on home furniture, decor, renovation essentials and much more.
Just keep in mind that the cost of return shipping on large items like furniture can be pricey if the piece doesn’t end up working out.
Orders over $49
Free shipping
Affirm
Financing
At customers expense
Returns
Wayfair is an accredited business with the BBB, currently holding an A+ rating. However, the company gets mixed reviews online. Some customers have experienced issues with canceled orders, late deliveries, poor customer service and sky-high return shipping costs.
On the other hand, happy customers report no issues whatsoever with their orders, speedy shipping and quality goods.
Yes! Wayfair offers free shipping for small-parcel orders of $49 or more.
And look out for items that are marked with free shipping — even if you don’t hit the $49 threshold.
Wayfair offers free shipping for all orders of $49 or more. Orders less than $49 ship for $4.99 to the continental US. Small-parcel deliveries are usually delivered in one to six business days, but sometimes take longer.
For furniture and large items, shipping charges depend on the contents of your order and which delivery option you choose.
Curbside (you unload) 3–6 business days from warehouse departure |
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Curbside (they unload) 3–6 business days from warehouse departure |
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Outside front door drop-off 1–4 weeks from warehouse departure |
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Inside home entrance drop-off 1–4 weeks from warehouse departure |
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Room of choice delivery 1–4 weeks from warehouse departure |
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Room of choice delivery and packaging removal 1–4 weeks from warehouse departure |
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All-inclusive delivery and assembly 1–4 weeks from warehouse departure |
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To track your Wayfair.com order:
Securely pay for your Wayfair order using your Wayfair credit card, Visa, Mastercard, Discover, American Express, PayPal, personal checks, cashier’s checks, money orders or Affirm financing.
If you pay with a personal check, cashier’s check or money order, your order will be held 15 days from the time the check is received to clear. If you need your order processed as quickly as possible, choose a different payment option.
Most Wayfair items can be returned within 30 days of delivery. If you choose a store credit, your return is free. Otherwise, you’re on the hook for the cost of return shipping.
A few things to note about Wayfair’s return policy:
If you set up a wedding registry with Wayfair.com, you’ll have 90 days from the delivery date to return gifts you don’t want or need. Wedding registry returns are free in exchange for Wayfair store credit.
To make a return on a wedding registry item, contact Wayfair customer service and provide the product name or registry order number along with the reason for the return. Registry purchases can’t be returned through the regular Wayfair returns center.
Yes. Most items can be exchanged for a similar item. Exchanges are subject to the same terms, conditions and restrictions as returns.
Follow these steps:
If you don’t see the “return or replace items” button, your order might not be eligible for a return. This could be because the 30-day return window has elapsed, or the order contains only nonrefundable items. If you think there’s an error, contact Wayfair directly at 844-806-7174.
Wayfair offers a much larger variety of items than many other online furniture and home stores. And we love that the company offers furniture for a variety of budgets — whether you want to spend $100 or $5,000.
To get in touch with Wayfair customer service:
Wayfair is a convenient place to shop for furniture and home items online, offering a range of styles, delivery options and price points.
If you’re specifically looking for mattresses or appliances, compare options and prices using our Mattress Finder or Appliance Finder first to make sure you’re getting the best deal.