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Wayfair review

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Who says having a stylish home has to be pricey?

Founded in 2002 in a bedroom in Boston, Wayfair has grown to one of the largest online-only home goods company in the US. It offers competitively low prices on home furniture, decor, renovation essentials and much more.
Just keep in mind that the cost of return shipping on large items like furniture can be pricey if the piece doesn’t end up working out.

Orders over $49

Free shipping

Affirm

Financing

At customers expense

Returns

Quick take

Pros

  • Free shipping over $49
  • Affirm financing available
  • 100-day trial on mattresses

Cons

  • Returns can be expensive for large items
  • Shipping charges aren’t shown until checkout

What do people say about Wayfair?

Wayfair is an accredited business with the BBB, currently holding an A+ rating. However, the company gets mixed reviews online. Some customers have experienced issues with canceled orders, late deliveries, poor customer service and sky-high return shipping costs.

On the other hand, happy customers report no issues whatsoever with their orders, speedy shipping and quality goods.

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What you can buy at Wayfair

  • Furniture. Wayfair offers just about every piece of furniture you could need, from bedroom sets to dining room tables and everything in between. The furniture here is usually from lesser-known brands and requires assembly — but the tradeoff is the budget-friendly price tag.
  • Mattresses. Shop Wayfair’s own line of foam mattresses, as well as options from Casper, Tempur-pedic, Sealy and more. Mattresses come with a 100-night risk-free trial, unless otherwise marked.
  • Bed, bath and kitchen. Shop a huge selection of bedding, linens, towels and more — available in every color and style under the sun.
  • Rugs, decor and lighting. Spruce up any room of the house with discounted area rugs and lighting options from lesser-known brands.
  • Outdoor. Liven up your outdoor space with new patio furniture, grills, swingsets or even a new pergola — all without breaking your budget.
  • Appliances. Score discounts on large and small appliances from brands like Samsung, GE and Frigidaire.
  • Renovation. Find everything you need for your next home reno project — even the kitchen sink. Wayfair offers a mix of well-known and lesser-known brands in each category.
  • Pets. From dog beds to chicken coops, Wayfair offers a wide selection of pet care needs. Brand selection is somewhat limited, but there are almost always markdowns.
  • Registry. Easily create an online registry for your wedding or other life event.

Shipping, payments and returns

Can I get free delivery?

Yes! Wayfair offers free shipping for small-parcel orders of $49 or more.

And look out for items that are marked with free shipping — even if you don’t hit the $49 threshold.

Shipping costs

Wayfair offers free shipping for all orders of $49 or more. Orders less than $49 ship for $4.99 to the continental US. Small-parcel deliveries are usually delivered in one to six business days, but sometimes take longer.

For furniture and large items, shipping charges depend on the contents of your order and which delivery option you choose.

Curbside (you unload)
3–6 business days from warehouse departure
  • Basic delivery
  • Delivered in a 4-hour window
  • You sign for the item and move it into your home.
Curbside (they unload)
3–6 business days from warehouse departure
  • Delivered in a 4-hour window
  • Delivery team unloads the item curbside.
  • You sign for the item and move it into your home.
Outside front door drop-off
1–4 weeks from warehouse departure
  • Delivered in a 4-hour window
  • Delivery team unloads to an outside dry area of your home — like a porch.
  • You’re not required to be home for delivery.
Inside home entrance drop-off
1–4 weeks from warehouse departure
  • Delivered in a 4-hour window
  • Delivery team unloads the item into your entryway.
  • You must be home for delivery.
Room of choice delivery
1–4 weeks from warehouse departure
  • Delivered in a 4-hour window
  • Delivery team unloads the item into a room in your home (no more than 2 flights of stairs).
  • You must be home for delivery
Room of choice delivery and packaging removal
1–4 weeks from warehouse departure
  • Delivered in a 4-hour window
  • Delivery team unloads the item into a room in your home (no more than 2 flights of stairs)
  • Delivery team gets rid of packaging.
  • You must be home for delivery
All-inclusive delivery and assembly
1–4 weeks from warehouse departure
  • Delivered in a 4-hour window
  • Delivery team unloads the item into a room in your home (no more than 2 flights of stairs).
  • Delivery team gets rid of packaging.
  • Delivery team assembles the item.
  • You must be home for delivery.

To track your Wayfair.com order:

  1. Log into your Wayfair.com account.
  2. Click the Order history tab in your account.
  3. Find the order you’d like to track, then click Track your package.

Payment options

Securely pay for your Wayfair order using your Wayfair credit card, Visa, Mastercard, Discover, American Express, PayPal, personal checks, cashier’s checks, money orders or Affirm financing.

If you pay with a personal check, cashier’s check or money order, your order will be held 15 days from the time the check is received to clear. If you need your order processed as quickly as possible, choose a different payment option.

Returning your order

Most Wayfair items can be returned within 30 days of delivery. If you choose a store credit, your return is free. Otherwise, you’re on the hook for the cost of return shipping.

A few things to note about Wayfair’s return policy:

  • Gift certificates, clearance, personalized or final-sale items cannot be returned.
  • Wayfair has a 100-night guarantee on all its mattresses. Return your mattress within that timeframe for a refund.
  • Large appliances can be returned within 30 days of delivery — as long as they haven’t been installed and are still in their original packaging.
Wedding registry returns

If you set up a wedding registry with Wayfair.com, you’ll have 90 days from the delivery date to return gifts you don’t want or need. Wedding registry returns are free in exchange for Wayfair store credit.

To make a return on a wedding registry item, contact Wayfair customer service and provide the product name or registry order number along with the reason for the return. Registry purchases can’t be returned through the regular Wayfair returns center.

Can I exchange for a different color or size?

Yes. Most items can be exchanged for a similar item. Exchanges are subject to the same terms, conditions and restrictions as returns.

How do I return or exchange an item to Wayfair?

Follow these steps:

  1. Log into your Wayfair.com account.
  2. Click Order history under the My account tab.
  3. Click Return or replace items next to the order you wish to return.
  4. Follow the return instructions provided.

If you don’t see the “return or replace items” button, your order might not be eligible for a return. This could be because the 30-day return window has elapsed, or the order contains only nonrefundable items. If you think there’s an error, contact Wayfair directly at 844-806-7174.

What sets this brand apart?

Wayfair offers a much larger variety of items than many other online furniture and home stores. And we love that the company offers furniture for a variety of budgets — whether you want to spend $100 or $5,000.

How can I contact customer support?

To get in touch with Wayfair customer service:

  • Call 844-206-1318
  • Email service@wayfair.com

Bottom line

Wayfair is a convenient place to shop for furniture and home items online, offering a range of styles, delivery options and price points.

If you’re specifically looking for mattresses or appliances, compare options and prices using our Mattress Finder or Appliance Finder first to make sure you’re getting the best deal.

Frequently asked questions

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