Warby Parker is on a mission to make stylish eyewear universally affordable and convenient to buy, with free shipping, protection and even home try-ons. Community-minded, the company also distributes free glasses to those in need with each purchase.
What can I buy at Warby Parker?
Shop the latest styles for men and women, and pick five to try on at home for free. Prescription lenses fit into any of the frames, and all orders come with UV protection and scratch-resistant, anti-reflective coating and hydrophobic coatings.
Upgrade to an affordable pair of Warby Parkers for a hip look with 100% UVA and UVB protection.
Select stores carry contacts. Email your doctor and prescription info to email@example.com to get started.
Buy lens-cleaning kits, eyewear cases, pouches — and even a book of haikus.
For all you urban hipsters, Warby Parker offers high-quality monocles too.
How do I use my coupon code?
1. Choose the frames and color you’d like, then select Buy if you’re ready to check out.
To add them to your Home Try-On list, choose Try on at home for free.
2. If you select the Buy button, a pop-up prompts you to choose the lens type you need. Then choose Select lenses. Select View Cart to continue.
3. When you’re finished shopping, select Checkout.
4. If you’re a new customer, choose Continue as new customer. Otherwise, sign in to your account. Select Add Coupon to apply your code.
5. Complete your contact and shipping information on the next page.
When you get to billing, you’ll see a spot to enter your coupon code. Paste or type it in the box, then choose Apply.
Click Add Coupon to apply your code.
Why is my code not working?
If your coupon code isn’t working, it could be expired, not available in your country or case-sensitive.
If you have questions about a specific promo code, contact Warby Parker directly.
Shipping, delivery and payments
Can I get free delivery?
Yes! Warby Parker offers free standard shipping on all orders.
Shipping is always free. Warby Parker delivers to the US, Canada, Puerto Rico, Guam, the US Virgin Islands and military APO, DPO and FPO addresses.
How can I track my order?
Sign in to your Warby Parker account to check on the progress of your order. For help, chat live with customer service or tweet @WarbyParkerHelp.
Securely pay online with any major credit card, Apple Pay or Affirm Financing.
Affirm breaks up your purchase into smaller monthly payments over a set term, rather than requiring full payment at checkout.
Does Warby Parker accept insurance?
Yes, though coverage depends on your plan. Warby Parker is an in-network carrier for UnitedHealthcare and select Davis Vision employer groups.
Warby Parker is an out-of-network provider for most other plans. Costs may be covered if your vision plan comes with out-of-network benefits, a flexible spending account or a health savings account).
What is Warby Parker’s return policy?
All purchases are backed by a 30-day, no-questions-asked return policy.
Contact lenses are eligible for a refund if they’re unopened and returned within 30 days. Damaged or defective contacts can be returned, even if you’ve already opened them.
Gift card purchase are nonrefundable.
Are Warby Parker returns free?
Yes, as long as you’re within the 30-day return period.
Can I exchange an item?
Yes. You can exchange glasses and other items for free within 30 days of receipt.
All eyeglass lenses come with a one-year scratch-free guarantee. So if yours are scratched at any time within that window, contact Warby Parker for a replacement.
How do I return items to Warby Parker?
To initiate a return or exchange, call 888-492-7297 from 9 a.m. to 9 p.m. or email firstname.lastname@example.org.
When’s the next Warby Parker sale?
Warby Parker run occasional seasonal sales online and in stores. If you have an online account, you’ll receive periodic emails with details.
What sets this brand apart?
Warby Parker is involved in a number of charitable programs to help bring stylish, functional eyewear to the millions of men, women and kids around the globe who don’t have access to glasses.
The company partners with VisionSpring through the Buy a Pair, Give a Pair program, which gives affordable glasses to low-income families who need them.
For long-term support, Warby Parker founded the Pupils Project, which provides school-based vision screenings and glasses for students of all ages.
What do people say about this brand?
Warby Parker can claim many loyal customers who are thrilled with its excellent customer service, quality glasses, affordable prices and the ability to try on several different pairs at home for free.
Some online reviewers report problems with late or missed shipments, and it sounds like complicated prescriptions may be difficult to fill.
What is Warby Parker’s history?
Warby Parker was founded in Philadelphia in 2010 by Neil Blumenthal, Andrew Hunt, David Gilboa and Jeffrey Raider. Officially JAND Inc., the trade name Warby Parker came about as a mashup of two Jack Kerouac characters found in a journal entry.
The company primarily operates online, but it has a number of retail stores in big cities nationwide. Each retail store offers a customer experience unique to that location. The Miami store, for instance, is designed to look like a pool, and the Philadelphia store features a vibrant mural by local artist Andy Rementer.
What about social media?
The company is active on Facebook, Twitter, Instagram and YouTube.
Head to Twitter if you need quick customer service, or check out its YouTube channel for funny videos and helpful up-close models of some of its most popular frames.
If you’re still on the fence about ordering from Warby Parker, scroll through comments on its Facebook page for reviews from real customers.
How can I contact customer support?
Contact Warby Parker customer service by:
- Phone or text at 888-492-7297.
- Email at email@example.com.
- Twitter @WarbyParkerHelp.
- Live chat online from 9 a.m. to 9 p.m. ET.
Why should I shop at Warby Parker?
- Try on before you buy. Choose up to five frames to try on at home over five days before you buy.
- Accepts insurance. Check with your insurance company to see if your Warby Parker glasses or contacts are covered.
- Community minded. Warby Parker has distributed over four million pairs of glasses to people in need worldwide.
- Spotty delivery. Keep an eye on your orders. Several customers online say their shipments were lost or delayed.
Warby Parker has earned a reputation as a unique alternative to traditional eyeglass shopping. Try on up to five frames at home for free before committing, and get the exact stylish pair delivered to your door.
Frequently asked questions
How does Warby Parker handle vision insurance?
Warby Parker is an in-network provider for UnitedHealthcare and may be an out-of-network option on other insurance plans.
What kinds of eyewear can I get from Warby Parker?
The company sells all types of prescription and nonprescription eyeglasses, sunglasses and très hip monocles.
What are Warby Parker prices like?
Most frames start at $95. If you add prescription lenses, the cost increases based on your medical needs.
Where does Warby Parker recommend to get eye exams?
Select Warby Parker brick-and-mortar stores offer eye exams. Ask if your insurance plans will reimburse you the cost.
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