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Verifone VX 520 review

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This simple card reader has all your customers need to swipe, dip and tap.

Point-of-sale (POS) hardware options are plentiful, and finding the best fit for your business depends on what you need your hardware to do. The Verifone VX 520 is a straightforward card reader equipped to handle credit and debit card payments, but make sure it integrates with your payment processor before committing to a purchase.

  • Choose this terminal if you want a no-frills EMV-enabled card reader.
  • Consider something else if you need an all-in-one tabletop POS solution.

Details

ConnectivityDial-up, Ethernet
Accepted card typesMagnetic stripe, EMV chip, Contactless
DimensionsL 20.3 cm x W 8.7 cm x H 6.2 cm
ScreenNon-touch 2.6" monochrome LCD
Keypad3 x 4 numeric backlit keypad
ReceiptPrinted
Power SupplyBattery, Plug-in
Battery Information1800 mA lithium-Ion Smart battery
CostRanges from $140 on Amazon to $225 from Gravity Payments.

Features

The Verifone VX 520 is a countertop card reader designed to take payments at the point of sale. It’s EMV-, NFC- and MSR-enabled and boasts 160 MB of memory. It has a 400 MHz, ARM11 32-bit RISC processor and it can connect through dialup, USB, Ethernet and Wi-Fi.

How much does it cost?

It’s not clear whether you can purchase the terminal directly from Verifone, as there are no prices listed on its website and the listing doesn’t provide any purchase options. We called on multiple occasions to ask about the price of this card reader but the Verifone reps we spoke to couldn’t supply the information we requested.

Third-party provider prices for the Verifone VX 520 range from $140 on Amazon to $225 from Gravity Payments.

How can I get it for free?

Some payment processors offer free point-of-sale hardware as a perk for new clients. If you’re looking to get your hands on a Verifone VX 520, as of January 2020 the following processors offer this device for free when you sign up for payment processing:

  • Global Merchant
  • Advanced Merchant Services
  • National Bankcard

Pros and cons

Pros

  • EMV-ready. The EMV-compliant Verifone VX 520 allows you to accept chip and magstripe cards.
  • Secure. This card reader uses VeriShield Total Protect to encrypt transactions from end-to-end.
  • Expandable memory. The Verifone VX 520 features expandable memory in the event you need to surpass its 160 MB memory.

Cons

  • No prices. Verifone isn’t forthcoming about the price of its devices on its website or over the phone
  • No touchscreen. If you’re seeking a tech-savvy card reader with a touchscreen, you may want to pass on the Verifone VX 520.
  • Limited features. The Verifone VX 520 is a straightforward card reader and offers no additional POS features.

What do merchants say about the Verifone VX 520?

Verifone is not a Better Business Bureau (BBB) accredited business but does receive an A- BBB rating. On Amazon, the Verifone VX 520 has 52 positive reviews and 15 critical reviews.

Merchants report that the machine is easy to use and set up, but complain that the device isn’t compatible with all payment processing platforms.

What’s in the box?

Here’s what comes with the Verifone VX 520:

  • Verifone VX 520 card reader
  • Power cord
  • Phone line cable
  • Roll of receipt paper
  • One-year manufacturer warranty
Verifone VX 520

Image source: supplied, Photographer: Verifone

Setup

Expect set up time to take between 10 and 20 minutes.

  1. Open the printer cover at the top of the terminal and insert the roll of paper so that the paper feeds up from the bottom of the roll.
  2. Close the printer cover and tear off any extra paper.
  3. Remove the power cord, unlock the rear cover and connect the power adapter to the round port.
  4. Connect the phone cable to the phone port or an ethernet cable to the ethernet port.
  5. If using an ethernet port, connect the ethernet cable to an open numbered port on an available router.
  6. If using the phone port, connect the cord to an analog wall jack not shared with other devices.
  7. Press the F3 button to select SOFTPAY-FDMS and enter the main menu.

How do I contact Verifone support?

Access Verifone support by:

  • Phone. Call 800-837-4366 weekdays from 9 a.m. to 6 p.m., ET.
  • Email. Fill out a secure online form on Verifone’s website for an email response within one to two business days.
  • Live chat. Verifone’s technical support is available through its live chat feature 24 hours a day.

Compare payment processors

Data indicated here is updated regularly
Name Product Monthly fees start at Processing fees start at Processing time High-risk merchants accepted?
Chase Merchant Services
None
2.6% + 10¢ per swiped credit card
Next day when you deposit into a Chase business checking account
No
Accept, process and deposit customer payments in your store, online or on-the-go.
Fattmerchant
$99/month
$0.08 + interchange per transaction
Next day for qualified businesses
No
Businesses that process more than $10,000 monthly can save with Fattmerchant's interchange+ pricing.
Square
None
2.9% + 10¢
Next day
No
Square is a one-stop shop with both e-commerce and in-person solutions.
Helcim
$20/month
1.92% + $0.08 per transaction
Two business days
No
Conveniently packaged into three service tiers for in-person and online sales.
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Compare up to 4 providers

Bottom line

The Verifone VX 520 helps you process debit and credit cards at the point-of-sale. It can be purchased from third-party providers and has a setup process that’s simple to navigate and quick to complete. But you’ll want to ensure it can integrate with your chosen payment processor before you purchase it.

Explore your point-of-sale hardware options with other providers to find the best equipment for your business.

Frequently asked questions

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