Zava

ZAVA review: Online doctor and home health tests

ZAVA offers a range of health tests and diagnosis from registered doctors, but is the service worth the money?

4.0 ★★★★★ (1 review) Write a review

Getting tested for certain conditions is sometimes inconvenient, and seeing a doctor is not as simple nowadays. There are some companies that provide an online consultation service, health test kits following the diagnosis and results without you having to step out of your door.

One of these providers is the healthcare company ZAVA and in this review we explore what health tests it offers, what its credentials are, and what customers say about the service.

Frequently asked questions about ZAVA

What is ZAVA?

ZAVA is an online health service that provides prescriptions, medication, and testing services that you can access from home. It takes out the need for a face to face appointment with an online questionnaire, a registered doctor's opinion, and a test kit sent to your house.

It has over 250 medications, COVID tests and certificates for travel, contraception and a photo diagnosis service for skin and sexual health conditions. All of its doctors, pharmacists and medical staff are registered with the General Medical Council (GMC), which is compulsory for medical professionals in the UK to practice.

Its COVID tests for travel are on the UK government's list of testing providers. This means the tests have met the government's minimum standards for safety and performance.

Zava has delivered over 5 million prescriptions throughout Europe so far.

What types of health tests can I get from ZAVA?

ZAVA provides many different tests for men, women, sexual health, general health, and COVID.

Men can get tested for erectile dysfunction, premature ejaculation, hair loss, thrush, and testosterone levels.

Women can get their fertility tested, receive contraception and the morning after pill, alleviate period pain, deal with menopause and get facial hair removal cream among other health kits.

Sexual health tests (STI tests) are for HIV, syphilis, hepatitis B and C, chlamydia, HPV, and gonorrhoea among other tests. You can either get a basic kit, which tests for 1 infection like syphilis for £34.99, or an extended kit for multiple infection tests for £129.99.

General health tests cover acne, cold sores, migraines, weight loss and quitting smoking; health tests for chronic conditions include diabetes, cholesterol and thyroid levels.

All tests are done by you at home and then posted to Zava's lab where it is analysed. After that, you will receive your test results online.

The website is clear how and when to test, as well as what to do if your test comes back positive (say for HIV) – so you aren't left in the dark.

What is ZAVA's refund policy?

If you bought a travel test that is no longer needed as the travel rules have changed (day 2 lateral flow tests, day 2 PCR tests, day 2 and 8 PCR test packs, and test to release) then you can contact Zava's customer support team to request a refund.

If you want a refund on a medication order, it can happen only if the order hasn't been dispatched yet. Otherwise, no can do.

If you ordered a non-COVID test kit that you don't want to use, you can send Zava a message through your online account within 14 days of ordering the kit, and it can issue you with a full refund.

However, if you've sent your sample to the lab for testing, Zava can no longer offer a refund.

If you've ordered a photo assessment, you could get a partial refund if it's at an early stage.

What are ZAVA customer reviews?

ZAVA as a company has a great rating on Trustpilot of 4.1 stars out of 5.

People love the quick, efficient and reliable turnaround of completing the form and receiving a test at their house. Some have commented saying it was easier than seeing a GP, praising the helpful ZAVA doctors and staff.

Not everything is perfect, however. A few customers have complained about delays to their medication and some orders having never made it to the pharmacy. ZAVA have clarified on its website that delays to orders are occurring due to demand in COVID test kits.

Are ZAVA tests accurate?

Zava's doctors are registered in the UK with the General Medical Council (GMC) and trained in providing healthcare remotely. Its clinical service is regulated by the Care Quality Commission (CQC) who is responsible for regulating services like the NHS. ZAVA's in-house pharmacy team is regulated by the General Pharmaceutical Council (GPhC). Its medications come from major drug manufacturers like GSK, Pfizer and Roche.

The laboratory used by ZAVA, Southwest Pathology Services, has verified the sensitivity of the tests as 99.04% and specificity of 100%. No COVID test is 100% reliable but we reckon you can be confident that ZAVA tests are fairly accurate.

How long does it take to get results from ZAVA?

You should get your results within 36 hours of dropping your sample off at a ZAVA drop-off point. If using Royal Mail, your results should be processed within 48 hours of receipt of your sample.

Results will be available to view in your ZAVA online account and you can download them and any relevant certificates from there.

How much do ZAVA tests cost?

Fit to fly and fit to travel PCR test kits cost £89.50 each.

How do I use my Zava discount code?

  1. Navigate to the test(s) that you're looking for on the Zava site then select "Start Order".
  2. After filling out the questionnaire and choosing the treatment, you will need to create a Patient Account.
  3. You'll be taken to the checkout screen which contains a "Promotional Code" field. Paste yours in, then hit "Apply".
  4. Your discount will be applied and you're good to go. Bon voyage!

zava discount code

What are the pros and cons of ZAVA?

Pros

  • Quick and easy to order a range health test kits
  • Confidential service
  • Convenient
  • Registered medical staff diagnose you via questionnaire
  • Government-listed COVID test provider
  • Brilliant website with clear instructions and FAQs

Cons

  • Some reported delays with test results
  • Delays to prescription orders due to COVID demand
  • Slightly more expensive than other COVID test providers
  • Doesn't cover every health condition

Our verdict: Is ZAVA any good?

ZAVA’s health tests are worth considering if you want to avoid the hassle of booking an appointment with your GP. Its questionnaires are straightforward, and test kits can be ordered in a jiffy. The customer experience seems good and it is upfront about dealing with issues. The customer support team is also on hand to deal with any issues, giving you peace of mind.

There are issues with orders being delayed, and another gripe is that you’ll need to rely on Royal Mail for posting your samples, which can sometimes be unreliable.

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