We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms \"best\", \"top\", \"cheap\" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use<\/a>. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables is provided by Defaqto. In other cases, Finder has sourced data directly from providers.<\/div><\/article><\/p>Sources<\/h3>\n
- Live chat.<\/strong> Available via the Contact page<\/a> and open 7am-10.30pm everyday, live chat is much faster than a back-and-forth email conversation and less daunting for some than a phone call.
- Go to the Contact page<\/a><\/li>
- Select a topic then from the next page select a service<\/li>
- Select \u201cMessage now\u201d from the \u201cMessage us\u201d box<\/li><\/ol><\/li>
- Phone.<\/strong> If you\u2019re calling from the UK give this number a ring: 0330 1234 150<\/strong> and if you\u2019re calling from outside the UK use this number: +44 150 174 7714. The lines are open 8am-9pm from Monday to Friday; 8am-8pm on weekends and bank holidays. Mobile customers can ring 150 <\/strong>from a BT mobile. The numbers are free for UK callers, but BT advises that you should be at your computer when you call.<\/li>
- Twitter.<\/strong> @bt_uk<\/a> is where BT has a team of staff ready to respond to any queries for you on Twitter, available from 9am-9pm on weekdays, 8am-8pm Saturday and 8am-6pm Sunday.<\/li>
- Facebook.<\/strong> Simply go to BT\u2019s Facebook page<\/a> and select \u201cMessage\u201d \u2013 the team are generally pretty fast to respond.<\/li>
- Text.<\/strong> If you\u2019re having connectivity issues in particular, you can text FIX followed by your landline number to 61998<\/strong>. Obviously, this only works if you have a landline. BT will start running tests and if your broadband issues require an engineer, you will receive a message from BT within 15 minutes to book a time that\u2019s right for you. But if that doesn\u2019t work, BT will give you a call within 30 minutes to help solve your problem. Bear in mind that you will be charged at your standard network rate.<\/li><\/ul>
Where can I find the live chat option?<\/h4>
Once you\u2019ve navigated to BT's contact page<\/a>, you\u2019ll find a range of topics such as \u201cAccount and billing\u201d. To speak directly with a member of the BT Broadband team, select the most relevant topic, then choose your service from the following page. Next, you\u2019ll find a white box with the heading \u201cMessage us\u201d. Hit the purple \u201cMessage us\u201d button and a live chat (or \u201ceChat\u201d) dialogue is launched. The service is available 7am-10.30pm daily.<\/p>
Contact points for business broadband customers<\/h3>
- Live chat.<\/strong> Available via the Chat with Web Messenger<\/a> option, from 8am-6pm.<\/li>
- Phone.<\/strong> 0800 800 154<\/strong>. Lines are open 24\/7 and calls are free from UK landlines. BT advises you to be at your computer when you call.<\/li>
- Twitter.<\/strong> @BTbusinesscare<\/a> is where BT has a team of staff ready to respond to any queries on Twitter, available 8am-8pm Monday to Friday.<\/li>
- Facebook.<\/strong> Just visit the BT Business Facebook page<\/a> and select \u201cCall Now\u201d to get in touch.<\/li>
- Whatsapp.<\/strong> If you prefer, you can always speak to the BT Business Broadband team via Whatsapp. There will always be someone to help you out between 8am-6pm on weekdays. This can be done on your mobile or on your desktop. Desktop users need only click through to this page<\/a>.<\/li><\/ul>
Hopefully going through these channels will provide you with the answers you require. However, if you\u2019re still not happy with your broadband experience, there may be other potentially better alternatives.<\/p>
![\"Getting](\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2017\/04\/speeds.png\")
Test your broadband speed<\/a><\/div>Alternative routes<\/h3>
There are many reasons why your broadband may not be running as efficiently as possible. Using our broadband speed test<\/a>, you can check the actual speed of upload and download speeds you\u2019re getting right now. The average UK download speed is around 22Mbps, but will vary significantly depending on where you live and at different times of the day. Most of the broadband providers listed in the table below will be able to provide you with an estimate of the speeds you\u2019ll receive at your postcode.<\/p>
Additionally it\u2019s worth considering your hardware. Installing a new router or Wi-Fi booster could have a significant impact on your broadband speeds. Read our guide to better broadband speeds<\/a> to learn about the many ways you can optimise your connection.<\/p>
Ultimately, upgrading to a tariff offering higher speeds or switching to another provider may be the most cost effective solution.<\/p>
Find a new broadband supplier<\/h3>
If you have had enough of your current broadband supplier and want to find a new one, use our comparison service to find one to suit you.Find better broadband deals<\/a>
- Phone.<\/strong> 0800 800 154<\/strong>. Lines are open 24\/7 and calls are free from UK landlines. BT advises you to be at your computer when you call.<\/li>
- Go to the Contact page<\/a><\/li>