{"id":574092,"date":"2026-03-11T11:27:14","date_gmt":"2026-03-11T11:27:14","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?p=574092"},"modified":"2026-03-15T20:19:45","modified_gmt":"2026-03-15T20:19:45","slug":"breakdown-cover-customer-satisfaction-awards","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/finderawards\/breakdown-cover-customer-satisfaction-awards","title":{"rendered":"Finder Breakdown Cover Customer Satisfaction Awards 2026"},"content":{"rendered":"

Welcome to the Finder Customer Satisfaction Awards 2026<\/h3>

Our awards are decided by the only votes that really matter \u2013 yours. We partnered with the research consultancy Censuswide to ask customers of breakdown cover providers<\/a> in the UK to tell us about their experiences. Now we can reveal which providers were rated the best for customer satisfaction.<\/p>

\"Finder<\/div>

Winner: Breakdown Cover<\/h3>

The AA<\/strong><\/p><\/div><\/div>

With an impressive 92% of customers recommending their breakdown cover, The AA takes the top spot this year. It was applauded for its reliable and fast service, as well as reasonable pricing. <\/p>

Read review<\/a><\/p>

\"Finder<\/div>

Highly Commended: Breakdown Cover<\/h3>

Green Flag<\/strong><\/p><\/div><\/div>

Green Flag is highly commended this year, with 91% of customers recommending their breakdown cover. People found the cover to be good value for money, as well as having great service. <\/p>

Read review<\/a><\/p>

Our 2026 customer satisfaction league table<\/h3>

We asked customers of the breakdown cover providers featured in this table whether they\u2019d recommend it to a friend and we\u2019ve ordered the table by the percentage score. Our independent survey was carried out in February 2026.<\/p>
Brand<\/th>Customers who\u2019d recommend<\/th>Details<\/th><\/tr><\/thead>
AA<\/a><\/th>92%<\/td>AA<\/a> is highly trusted for providing peace of mind and fast, effective service. Drivers appreciate that cars are often repaired at the roadside by friendly, reassuring staff.<\/td><\/tr>
Green Flag<\/a><\/th>91%<\/td>Green Flag<\/a> is frequently praised for rapid arrival times and helpful engineers. The service is consistently noted for being reliable, affordable and easy to arrange.<\/td><\/tr>
RAC<\/a><\/th>88%<\/td>RAC<\/a> is a dependable and trusted brand with a helpful mobile app. Multiple users report being very satisfied with the service, describing it as quick and reliable.<\/td><\/tr>
Start Rescue<\/a><\/th>88%<\/td>Start Rescue<\/a> is praised for competitive pricing and quick arrival times. Drivers find the service easy to use and appreciate being updated by professional staff.<\/td><\/tr>
ASDA<\/th>85%<\/td>ASDA is valued as an affordable and trustworthy brand. Reviews highlight the ease of setup and the fast, reliable assistance provided when a car breaks down.<\/td><\/tr>
Gem<\/th>83%<\/td>Gem is valued for its helpful engineers and for covering the person rather than the car. Users consistently describe the service as good value and quick to respond.<\/td><\/tr>
Row<\/th>82%<\/td>Row drivers report reliable service and quick roadside assistance. Customers also mention that the brand is easy to use and reasonably priced.<\/td><\/tr>
Motor Easy<\/th>80%<\/td>Motor Easy is praised for its responsive staff and for providing a good level of cover at a reasonable price. Customers find the service reliable and easy to use.<\/td><\/tr>
CompareBreakdownCover (CBC)<\/th>80%<\/td>CBC is a popular choice for finding low-cost policies. Multiple users highlight that the website is simple and easy to use to find suitable cover.<\/td><\/tr>
Cover My Breakdown<\/th>80%<\/td>Cover My Breakdown is praised for its great pricing and reliable cover. Customers found the service responsive and were happy with the roadside assistance.<\/td><\/tr>
Rescuemycar.com<\/a><\/th>74%<\/td>Rescuemycar.com<\/a> customers like the low prices and straightforward terms. The service is described as easy to use with prompt and professional roadside help.<\/td><\/tr><\/tbody><\/table>

Customer satisfaction ratings methodology<\/h3>

We asked people who\u2019d used a breakdown cover provider within the previous 12 months to rate their satisfaction with the service they received and whether they\u2019d recommend the provider to a friend. Our independent survey of 500 breakdown cover customers was carried out in February 2026.<\/p>

We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the \u201cwould recommend percentage\u201d, we used the overall rating out of 5 as a tie-breaker.<\/p> \n