{"id":574081,"date":"2026-03-11T11:26:33","date_gmt":"2026-03-11T11:26:33","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?p=574081"},"modified":"2026-03-16T14:45:13","modified_gmt":"2026-03-16T14:45:13","slug":"crypto-customer-satisfaction-awards","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/finderawards\/crypto-customer-satisfaction-awards","title":{"rendered":"Finder Crypto Customer Satisfaction Awards 2026"},"content":{"rendered":"

Welcome to the Finder Customer Satisfaction Awards 2026<\/h3>

Our awards are decided by the only votes that really matter \u2013 yours. We partnered with the research consultancy Censuswide to ask customers of cryptocurrency exchanges and brokers<\/a> in the UK to tell us about their experiences. Now we can reveal which crypto providers were rated the best for customer satisfaction.<\/p>

\"Finder<\/div>

Winner: Crypto<\/h3>

Coinbase<\/strong><\/p><\/div><\/div>

Coinbase is the winner of the new category for cryptocurrency provider! Users found the platform trustworthy, easy to set up and liked the user interface. <\/p>

Read review<\/a><\/p>

\"Finder<\/div>

Highly Commended: Crypto<\/h3>

IG<\/strong><\/p><\/div><\/div>

IG takes the highly commended spot this year \u2013 people particularly liked the customer service, as well as finding the fees fair and affordable. <\/p>

Read review<\/a><\/p>

Our 2026 customer satisfaction league table<\/h3>

We asked customers of the crypto platforms featured in this table whether they\u2019d recommend it to a friend and we\u2019ve ordered the table by the percentage score. Our independent survey was carried out in February 2026.<\/p>
Brand<\/th>Customers who\u2019d recommend<\/th>Details<\/th><\/tr><\/thead>
Coinbase<\/a><\/th>83%<\/td>Coinbase<\/a> is commended for being intuitive and beginner-friendly. Users value the brand\u2019s security and trustworthiness, as well as the wide range of available coins.<\/td><\/tr>
IG<\/a><\/th>80%<\/td>Great customer support and reliable transactions are hallmarks of IG<\/a>. Most users find the platform trustworthy, though some noted a relatively limited selection of coins.<\/td><\/tr>
Revolut<\/a><\/th>80%<\/td>Revolut<\/a> is valued for its easy-to-use app and helpful training programs. Many users appreciate how simple it is to buy crypto, though some find the fees high.<\/td><\/tr>
eToro<\/a><\/th>77%<\/td>Praised for its ease of use and variety of investment opportunities, eToro<\/a> is frequently described as a reliable brand that provides helpful information.<\/td><\/tr>
CoinJar<\/a><\/th>77%<\/td>CoinJar<\/a> is highlighted as a simple platform that is particularly good for beginners. Multiple users described the brand as transparent and easy to understand.<\/td><\/tr>
Bitpanda<\/a><\/th>77%<\/td>While many appreciate the simple interface of Bitpanda<\/a>, others noted concerns regarding high fees. It is described by customers as reliable and easy to use.<\/td><\/tr>
Crypto.com<\/a><\/th>74%<\/td>Crypto.com<\/a> is noted for its reliable service and easy-to-navigate app. Many users appreciate the transparent nature of the platform and the low trading fees.<\/td><\/tr>
Kraken<\/a><\/th>74%<\/td>Consistently praised for its excellent mobile app and low fees, Kraken<\/a> provides a user-friendly interface with quick deposit and withdrawal processes.<\/td><\/tr>
Bitstamp<\/a><\/th>72%<\/td>Bitstamp<\/a> is highly rated for its security and trustworthy feel. The platform is seen as easy to use, providing a smooth and transparent transaction experience.<\/td><\/tr>
coinpass<\/a><\/th>70%<\/td>According to customers, coinpass<\/a> feels trustworthy, secure, and comfortable for daily use. It is consistently described as an easy-to-use and reliable platform.<\/td><\/tr>
Uphold<\/a><\/th>67%<\/td>Uphold<\/a> is praised for its easy-to-navigate app and good customer service. It\u2019s often used to manage crypto rewards rather than as a main exchange.<\/td><\/tr><\/tbody><\/table>

Customer satisfaction ratings methodology<\/h3>

We asked people who\u2019d used a cryptocurrency provider within the previous 12 months to rate their satisfaction with the service they received and whether they\u2019d recommend the provider to a friend. Our independent survey of 577 crypto customers was carried out in February 2026.<\/p>

We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the \u201cwould recommend percentage\u201d, we used the overall rating out of 5 as a tie-breaker.<\/p>","protected":false},"excerpt":{"rendered":"

See the results of the Finder 2026 Customer Satisfaction Awards in the Crypto category, including the winners and full ratings.<\/p>\n","protected":false},"author":385,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[99505],"tags":[],"asset_tag":[],"class_list":["post-574081","post","type-post","status-publish","format-standard","hentry","category-finderawards"],"apple_news_notices":[],"yoast_head":"\nFinder Crypto Customer Satisfaction Awards 2026 - 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