{"id":554809,"date":"2025-02-26T08:43:17","date_gmt":"2025-02-26T08:43:17","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?p=554809"},"modified":"2026-03-12T15:11:25","modified_gmt":"2026-03-12T15:11:25","slug":"current-accounts-customer-satisfaction-awards","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/finderawards\/current-accounts-customer-satisfaction-awards","title":{"rendered":"Finder Current Accounts Customer Satisfaction Awards 2026"},"content":{"rendered":"

Welcome to the Finder Customer Satisfaction Awards 2026<\/h3>

Our awards are decided by the only votes that really matter \u2013 yours. We partnered with the research consultancy Censuswide to ask customers of major banking providers in the UK to tell us about their experiences. Now we can reveal which current accounts were rated the best for customer satisfaction.<\/p>

\"Finder<\/div>

Winner: Current accounts<\/h3>

first direct<\/strong><\/p><\/div><\/div>

first direct is this year\u2019s winner, with a remarkable 97% of customers saying they would recommend the bank to a friend. The excellent customer service was a big hit with customers, as well as the easy-to-use app. <\/p>

Read review<\/a><\/p>

\"Finder<\/div>

Highly commended: Current accounts<\/h3>

Starling<\/strong><\/p><\/div><\/div>

Starling takes the highly commended position in this year\u2019s awards, hot on the heels of our winner. Customers of the bank love the range of features available on the app, as well as fee-free spending abroad. <\/p>

Read review<\/a><\/p>

Our 2026 customer satisfaction league table<\/h3>

We asked customers of the banking apps and current accounts providers featured in this table whether they\u2019d recommend it to a friend and we\u2019ve ordered the table by the percentage score. Our independent survey was carried out in February 2026.<\/p>
Bank<\/th>Customers who\u2019d recommend<\/th>Details<\/th><\/tr><\/thead>
first direct<\/a><\/th>97%<\/td>Renowned for its 24\/7 human customer support, first direct<\/a> is a highly reliable provider. Users praise the helpful staff and efficient online banking experience.<\/td><\/tr>
Starling<\/a><\/th>97%<\/td>Starling<\/a> is consistently praised for its brilliant app and 24\/7 customer support. Customers especially value the lack of fees for using the account abroad.<\/td><\/tr>
Revolut<\/a><\/th>97%<\/td>Revolut<\/a> is valued for its innovative app and ease of sending money worldwide. Users find it specifically useful for travel and daily transactions.<\/td><\/tr>
Chase<\/a><\/th>97%<\/td>The user-friendly app and popular cashback offers make Chase<\/a> a top choice. Customers find the account smooth to operate and very easy to set up.<\/td><\/tr>
NatWest<\/a><\/th>95%<\/td>NatWest<\/a> provides a secure banking experience with efficient, helpful staff. Many customers highlight the brand\u2019s rewarding loyalty schemes and simple app.<\/td><\/tr>
HSBC<\/a><\/th>94%<\/td>A safe and stable banking environment is what HSBC<\/a> customers value most. Reviewers frequently mention the helpful staff and the bank\u2019s transparent approach.<\/td><\/tr>
Monzo<\/a><\/th>93%<\/td>Monzo<\/a> is a popular choice for its innovative app features and helpful money tools. Users value the brilliant customer service and ease of use abroad.<\/td><\/tr>
iFAST Global Bank<\/a><\/th>93%<\/td>Often described as an efficient and trustworthy brand, iFAST Global Bank<\/a> is valued by customers, who find the service reliable and appreciate the rewarding offers.<\/td><\/tr>
Lloyds Bank<\/a><\/th>93%<\/td>Lloyds Bank<\/a> is a trusted provider known for high-quality customer service. Reviewers often highlight the seamless mobile app and the overall reliability of the brand.<\/td><\/tr>
Barclays<\/a><\/th>92%<\/td>Praised for its excellent mobile app, Barclays<\/a> is a reliable choice for managing bills. Users value the brand\u2019s long-standing reputation and friendly customer support.<\/td><\/tr>
Nationwide<\/a><\/th>91%<\/td>Nationwide<\/a> is highly regarded for being a reliable and trustworthy building society. Customers value the secure app, helpful staff, and fair treatment of members.<\/td><\/tr>
TSB<\/a><\/th>90%<\/td>TSB<\/a> is a reliable provider noted for its great digital offerings and strong communication. Users find the app easy to manage without needing external support.<\/td><\/tr>
Royal Bank of Scotland<\/a><\/th>90%<\/td>Great customer service is a recurring theme for RBS<\/a>. Consumers also praise the high-quality app interface and efficient account management.<\/td><\/tr>
Santander<\/a><\/th>90%<\/td>Santander<\/a> is described as a reliable bank with strong security features. Customers appreciate the helpful service and the straightforward nature of the mobile app.<\/td><\/tr>
Metro Bank<\/a><\/th>87%<\/td>Polite and respectful customer service defines the Metro Bank<\/a> experience. Users also appreciate the straightforward, intuitive app and helpful, transparent communication.<\/td><\/tr>
Biscuit by Zopa<\/a><\/th>87%<\/td>Biscuit by Zopa<\/a> offers a simple and versatile digital experience. Reviewers frequently highlight the excellent customer service and ease of managing accounts online.<\/td><\/tr>
Kroo<\/a><\/th>87%<\/td>Kroo<\/a> earns praise for its easy-to-use interface and helpful customer support. Many users value the clear notifications and beneficial money management tools.<\/td><\/tr>
Halifax<\/a><\/th>86%<\/td>Halifax<\/a> is valued for its user-friendly mobile app and helpful staff. Many customers appreciate the helpful notifications and the overall ease of use.<\/td><\/tr>
Bank of Scotland<\/a><\/th>80%<\/td>A trusted brand with an easy-to-use app, Bank of Scotland<\/a> is well-regarded. Customers appreciate the quick service and the reliability of their online platform.<\/td><\/tr>
Virgin Money<\/a><\/th>77%<\/td>Virgin Money<\/a> earns praise for its helpful staff and easy-to-use mobile app. Reviewers value the brand\u2019s rewarding features and straightforward approach to banking.<\/td><\/tr>
The Co-operative Bank<\/a><\/th>77%<\/td>The Co-operative Bank<\/a> stands out for its strong ethical values and friendly staff. Customers find the service reliable and appreciate the community-focused approach.<\/td><\/tr>
Monese<\/a><\/th>77%<\/td>An easy-to-navigate app experience makes Monese<\/a> a reliable choice. Customers frequently mention it as a convenient option for daily banking and travel.<\/td><\/tr><\/tbody><\/table>

Customer satisfaction ratings methodology<\/h3>

We asked people who\u2019d used a current account provider within the previous 12 months to rate their satisfaction with the service they received and whether they\u2019d recommend the provider to a friend. Our independent survey of 750 current account customers was carried out in February 2026.<\/p>

We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the \u201cwould recommend percentage\u201d, we used the overall rating out of 5 as a tie-breaker.<\/p> \n