{"id":554184,"date":"2025-02-26T08:41:32","date_gmt":"2025-02-26T08:41:32","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?p=554184"},"modified":"2026-03-11T15:37:39","modified_gmt":"2026-03-11T15:37:39","slug":"investing-customer-satisfaction-awards","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/finderawards\/investing-customer-satisfaction-awards","title":{"rendered":"Finder Investing Customer Satisfaction Awards 2026"},"content":{"rendered":"

Welcome to the Finder Customer Satisfaction Awards 2026<\/h3>

Our awards are decided by the only votes that really matter \u2013 yours. We partnered with the research consultancy Censuswide to ask customers of all the major investing platforms in the UK to tell us about their experiences. Now we can reveal which trading apps<\/a> and platforms were rated the best for customer satisfaction.<\/p>

\"Finder<\/div>

Winner: Investing<\/h3>

interactive investor<\/strong><\/p><\/div><\/div>

interactive investor (ii) takes the crown this year, with a very impressive recommendation score of 100%. Customers love the range of investment options, high level of customer support and online research tools. <\/p>

Read review<\/a><\/p>

\"Finder<\/div>

Highly commended: Investing<\/h3>

Trading 212<\/strong><\/p><\/div><\/div>

Trading 212 got a 97% recommendation score in this year\u2019s awards, and is highly commended as a result. The ease of use is a big plus factor for customers, as well as the low fees. <\/p>

Read review<\/a><\/p>

Our 2026 customer satisfaction league table<\/h3>

We asked customers of the investing platforms featured in this table to rate their satisfaction with the brand and whether they\u2019d recommend it to a friend. We\u2019ve shown both and ordered the table by overall satisfaction. Our independent survey of 750 customers was carried out in January 2026.<\/p>
Brand<\/th>Customers who\u2019d recommend<\/th>Details<\/th><\/tr><\/thead>
interactive investor<\/a><\/th>100%<\/td>interactive investor (ii)<\/a> is praised for its fixed fee structure and wide selection of funds. Users value the reliable customer support and easy-to-use app.<\/td><\/tr>
Trading 212<\/a><\/th>97%<\/td>Highly regarded for its intuitive app and low fees, Trading 212<\/a> offers a wide range of investment options and secure interface.<\/td><\/tr>
eToro<\/a><\/th>97%<\/td>eToro<\/a> is considered a reliable and trustworthy platform with a wide range of options. Users find the app easy to navigate and very transparent.<\/td><\/tr>
AJ Bell<\/a><\/th>93%<\/td>Reputable and established, AJ Bell<\/a> provides an easy-to-navigate website. Users appreciate the wide product range and helpful customer service.<\/td><\/tr>
JP Morgan<\/th>93%<\/td>JP Morgan is valued for its consistent service and competent staff. Reviewers frequently mention that the app and website are very easy to operate.<\/td><\/tr>
Vanguard<\/a><\/th>93%<\/td>Excellent customer service and a secure platform are highlights of the Vanguard<\/a> experience. The platform is described as reliable and straightforward to use.<\/td><\/tr>
Halifax<\/a><\/th>90%<\/td>Halifax<\/a> is noted for its high-quality app and clear communication. Customers trust the brand and find it easy to navigate their accounts.<\/td><\/tr>
Freetrade<\/a><\/th>90%<\/td>Low fees and an easy-to-use interface make Freetrade<\/a> a popular choice. Customers appreciate the ability to buy fractional shares and the app\u2019s informative nature.<\/td><\/tr>
InvestEngine<\/a><\/th>90%<\/td>InvestEngine<\/a> is frequently praised for its zero-fee structure and user-friendly app. Reviewers appreciate the simple process for managing portfolios.<\/td><\/tr>
Bestinvest<\/a><\/th>90%<\/td>Valued for unique features like free coaching sessions, Bestinvest<\/a> is user-friendly and offers a wide range of investment options.<\/td><\/tr>
IG<\/a><\/th>90%<\/td>IG<\/a> is consistently described as a reliable platform with an easy-to-use app. Users appreciate the low trading fees and the helpful, straightforward account setup.<\/td><\/tr>
CMC Invest<\/a><\/th>90%<\/td>Multiple users find the CMC Invest<\/a> platform easy to use and appreciate the loyalty program. The brand is noted for its low commissions and high-quality mobile app.<\/td><\/tr>
Prosper<\/a><\/th>90%<\/td>Prosper<\/a> is described as a reliable provider that is easy for beginners. Reviewers value the clear, informative statements and the helpful guidance provided by staff.<\/td><\/tr>
Fidelity<\/a><\/th>87%<\/td>Fidelity<\/a> is praised for its wide range of investment options and high-quality service. Users value the helpful information and the easy-to-use, reliable platform.<\/td><\/tr>
Revolut Trading<\/a><\/th>87%<\/td>Cited for its convenient app, Revolut Trading<\/a> is a popular introduction to investing with clear fee information.<\/td><\/tr>
Saxo<\/a><\/th>87%<\/td>Saxo<\/a> is valued for its efficient, all-in-one platform and clear fee structure. Users find the service easy to understand and appreciate the supportive communication.<\/td><\/tr>
Charles Stanley<\/a><\/th>87%<\/td>Trusted and established, Charles Stanley<\/a> is noted for being a reliable brand. Reviewers highlight the excellent customer service, quality website, and wide range of options.<\/td><\/tr>
Robinhood<\/a><\/th>83%<\/td>Robinhood<\/a> is highlighted as an ideal platform for beginners due to its easy-to-use app. Users frequently mention the friendly service and simple account linking.<\/td><\/tr>
Hargreaves Lansdown<\/a><\/th>83%<\/td>Hargreaves Lansdown<\/a> is praised for its excellent service and easy-to-use app, despite its higher fee structure.<\/td><\/tr>
Interactive Brokers<\/a><\/th>83%<\/td>Interactive Brokers<\/a> is valued for its low fees and wide investment range. While powerful, it can feel complicated for some.<\/td><\/tr>
Moneyfarm<\/a><\/th>80%<\/td>Moneyfarm<\/a> offers a straightforward product and easy-to-use app. While users value the risk management, some noted issues with support.<\/td><\/tr>
Dodl<\/a><\/th>80%<\/td>Dodl<\/a> is frequently praised for its easy-to-use app that simplifies investing. Reviewers value the low-cost structure and helpful range of funds.<\/td><\/tr>
XTB<\/a><\/th>77%<\/td>Excellent customer service and a wide range of financial products are key features of XTB<\/a>. While fast and secure, multiple users find the fees high.<\/td><\/tr>
Wealthify<\/a><\/th>73%<\/td>Users find Wealthify<\/a> trustworthy and reliable, though some desire more detailed educational guides. It is valued for its easy-to-use app and straightforward approach.<\/td><\/tr>
Lightyear<\/a><\/th>70%<\/td>Lightyear<\/a> is a reliable company with a straightforward, easy-to-use app and prompt communication.<\/td><\/tr><\/tbody><\/table>

Customer satisfaction ratings methodology<\/h3>

Working with Censuswide, we asked people who\u2019d used an investing provider within the previous 12 months to rate their satisfaction with the service they received and whether they\u2019d recommend the provider to a friend. Our independent survey of 750 current account customers was carried out in February 2026.<\/p>

We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the \u201cwould recommend percentage\u201d, we used the overall rating out of 5 as a tie-breaker.<\/p> \n