{"id":445576,"date":"2022-04-01T10:10:21","date_gmt":"2022-04-01T09:10:21","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?p=445576"},"modified":"2026-02-12T07:24:10","modified_gmt":"2026-02-12T07:24:10","slug":"pollenpay-review","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/buy-now-pay-later\/pollenpay-review","title":{"rendered":"PollenPay review 2026"},"content":{"rendered":"<div class=\"importantText importantText__callout\">\n  <p>PollenPay isn\u2019t available right now, but you can check out out other buy now, pay later options <a href=\"https:\/\/www.finder.com\/uk\/buy-now-pay-later\">here<\/a>.<\/p>\n<\/div>\n<h3>The information in this review is for historical purposes<\/h3><p>Will buy now, pay later (BNPL) services eventually <a href=\"https:\/\/www.finder.com\/uk\/credit-cards\/buy-now-pay-later-vs-credit-cards\">become a better alternative to a credit card<\/a>? We\u2019re certainly seeing new providers popping up all over the shop. We\u2019ve reviewed new BNPL provider PollenPay. With its interest-free instalment plans and swanky new app offering a \u201cseamless shopping experience\u201d, has it got what it takes to take customers from giants like Klarna and Clearpay?<\/p><h3>Who is PollenPay?<\/h3><div><div>Founded in 2019, Manchester-based PollenPay fully launched in the UK in February 2022. It\u2019s an alternative option to a traditional line of credit. Its BNPL service operates through its app.<\/div><\/div><h3 id=\"works\">How does PollenPay work?<\/h3><p>Use the PollenPay app to browse for your chosen online stores. Once you are at the chosen store\u2019s checkout and ready to make a payment, tap on the \u201cPay with PollenPay\u201d button. You\u2019ll be able to enter the amount that you\u2019re spending. On the PollenPay app, you\u2019ll be offered an instalment plan and a one-time virtual card that you can use at the retailer\u2019s checkout. <\/p><p>When you sign up, you give PollenPay a direct debit authority to take repayments from your nominated credit card, debit card or bank account. PollenPay says it doesn\u2019t carry out credit checks, and there\u2019s a spending limit of \u00a3250 (although PollenPay says spending limits are determined by how well customers repay, so the limit may be raised over time).<\/p><p>The repayments are split into 4 equal instalments with the first payment taken on the day of your purchase. You then have 6 weeks to repay the rest \u2013 the other 3 payments follow every 2 weeks. For example, if you buy an item for \u00a3100 on a Friday, PollenPay will take \u00a325 immediately and then a fortnight later it will take another \u00a325 and then the same again over 2 more fortnights. <\/p><p>PollenPay says the service is free as long as you repay your debts on time; if you don\u2019t, there is a \u00a35 late fee (capped at \u00a310 per order) but PollenPay says it is not charging this yet, to allow customers to get used to the app.<\/p><p>PollenPay charges its partner retailers a fee, which is how it says it makes money.  <\/p><h3 id=\"features\">Features of shopping with PollenPay<\/h3><div class=\"u-grid\"><div class=\"u-grid__col u-1\/2@m\"><ul class=\"list-1\"><li><b>No annual fee.<\/b> PollenPay is free to use as long as you make your payments on time.<\/li><li><b>Interest free.<\/b> You will not be charged any interest but there is a late payment fee.<\/li><\/ul><\/div><div class=\"u-grid__col u-1\/2@m\"><ul class=\"list-1\"><li><b>Easy-to-use app.<\/b> Manage your payments, check your purchases and receive offers from your smartphone.<\/li><li><b>Payment reminders.<\/b> PollenPay will send reminders leading up to the payment due date.<\/li><\/ul><\/div><\/div><article class=\"luna-card luna-card--alt\"><div class=\"luna-card__block\"><ul class=\"list-3\"><li>Warning: Late repayments can cause you serious money problems. For help, contact the government\u2019s free money advice website, <a href=\"https:\/\/www.moneyhelper.org.uk\" target=\"_blank\" rel=\"noopener noreferrer\">MoneyHelper<\/a>.<\/li><\/ul><\/div><\/article><h3>How much does PollenPay cost?<\/h3><p>PollenPay says it is free to customers who repay their debts on time. Its small print mentions \u201cdefault fees\u201d but we could not find any explanation on the site about these fees so we contacted PollenPay. <\/p><p>It replied:\u201dThere is usually a \u00a35 late fee for customers if they do not pay an instalment on time. We\u2019ve capped it at \u00a310 per order so customers will never owe more than \u00a310 in late fees per order.\u201d But it added that it had not started charging late fees as the app had only just launched and it would update the website with more information once it starts charging this.<\/p><h3>How do I sign up for PollenPay?<\/h3><p>Download the PollenPay app to start using the service. As at April 2022, the app is currently available on IOS and the company says it will be available on Android soon. <\/p><h3>Which shops offer PollenPay?<\/h3><p>PollenPay\u2019s list of stores wasn\u2019t on its site when we checked. You can see a full retailer list on the PollenPay app. <\/p><h3>What happens if I make a late payment?<\/h3><p>Only use a buy now, pay later platform if you know you\u2019ll be able to make the repayments. PollenPay will send you an alert if a payment has failed. In the first instance, get in touch with PollenPay at contact@pollenpay.com. <\/p><p>PollenPay\u2019s terms say that if you don\u2019t make an instalment payment on its due date, you have 24 hours to pay. If you fail to pay within a week of the due date, PollenPay will temporarily suspend your ability to use the service to buy more items.<\/p><p>The company will charge a \u201cdefault fee\u201d if you don\u2019t pay on time, which is \u00a35 and it\u2019s capped at \u00a310 per order \u2013 but PollenPay told us it hadn\u2019t started charging these yet.<\/p><p>PollenPay says that customers can make a minimum \u00a35 repayment and allow the rest of that instalment to roll over to the next payment date, meaning they would \u201cnot owe any late fees in that instance\u201d. <\/p><p>If you are struggling to make repayments, contact the government\u2019s free money advice website, <a href=\"https:\/\/www.moneyhelper.org.uk\" target=\"_blank\" rel=\"noopener noreferrer\">MoneyHelper<\/a>. Late repayments can cause you serious money problems.<\/p><h3>Pros and cons of PollenPay<\/h3><div class=\"fin-pros-cons\">\n            <div class=\"fin-pros-cons__section\">\n            <h4 class=\"fin-pros-cons__heading\">Pros<\/h4>\n            <ul class=\"icon-list icon-list--check-circle\">\n                                    <li>Simple app.<\/li>\n                                    <li>Interest-free spending, if you repay your debts on time.<\/li>\n                                    <li>No annual fees.<\/li>\n                                    <li>Payment reminders.<\/li>\n                            <\/ul>\n        <\/div>\n    \n            <div class=\"fin-pros-cons__section\">\n            <h4 class=\"fin-pros-cons__heading\">Cons<\/h4>\n            <ul class=\"icon-list icon-list--x-circle\">\n                                    <li>PollenPay is not currently regulated by the Financial Conduct Authority (FCA). BNPL providers don't have to be.<\/li>\n                                    <li>PollenPay website doesn't explain \"default fees\".<\/li>\n                                    <li>Not currently available on Android.<\/li>\n                                    <li>Complaints of performance issue with the app.<\/li>\n                            <\/ul>\n        <\/div>\n    <\/div>\n\n\n \n\n\n<style>\n#newsletter-signup { overflow-x: clip; }\n.newsletter-signupImageHolder { width: 20%; flex-basis: 20%; flex-grow: inherit; min-width: 70px; max-width: 80px !important; position: relative; }\n.newsletter-signupImage { width: 74px; min-width: 74px; position: absolute; bottom: 0; right: 0; padding-right: 8px; }\n.newsletter-signupGrid { padding-bottom: 0 !important; }\n.newsletter-signupHeader { color: #232320; font-size: 1.2em; margin-bottom: 0; line-height: 24px; letter-spacing: -0.3px; }\n.newsletter-signupText { font-size: 16px; letter-spacing: -0.2px; line-height: 22px; }\n.emllnks { display: flex; justify-content: space-between; align-items: center; line-height: 14px; font-size: 14px; }\n.emllnks a { text-decoration: none !important; color: #232320}\n.emllnks a:focus, .emllnks a:hover { color: #232320 !important; } \n@media only screen and (max-width: 1250px) {\n#newsletter-signup { padding-left: 0.85em !important; padding-right: 0.85em !important; }\n}\n@media only screen and (max-width: 961px) {\n.newsletter-signupCard { height: 120px; }\n.newsletter-signupImageHolder { max-width: 92px !important; }\n.newsletter-signupImage { min-width: 100px; padding-right: 6px; }\n}\n@media only screen and (max-width: 601px) {\n.newsletter-signupCard { height: 200px; }\n}\n<\/style>\n\n\n\n<div id=\"newsletter-signup\" class=\"u-rounded--lg has-padding-small no-padding-bottom has-margin-top-small has-margin-bottom-small u-bg--lime-500\">\n\n<div class=\"u-grid u-grid--noWrap u-grid--alignMiddle u-grid--gutterSmall\">\n\n<div class=\"u-grid__col u-grid__col--alignBottom no-padding-bottom newsletter-signupImageHolder\"><img decoding=\"async\" title=\"Image: Finder\" src=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2024\/08\/george4.png\" alt=\"George Sweeney\" class=\"newsletter-signupImage\" srcset=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2024\/08\/george4.png?fit=180 180w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2024\/08\/george4.png?fit=360 360w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2024\/08\/george4.png?fit=600 600w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2024\/08\/george4.png?fit=900 900w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2024\/08\/george4.png?fit=1200 1200w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\"><\/div>\n\n<div class=\"u-grid__col has-margin-bottom-xsmall\">\n\n<div class=\"u-grid u-grid--alignMiddle\">\n<div class=\"u-grid__col u-3\/5@l\">\n\n<p class=\"newsletter-signupHeader u-italic has-padding-top-xsmall has-padding-bottom-xxsmall\">Subscribe for a chance to win \u00a3400<\/p>\n<p class=\"newsletter-signupText no-margin-bottom has-padding-bottom-xsmall\">Only 46% of competition winners claim their prize, don't miss out! (T&amp;Cs)<\/p>\n\n<\/div>\n<div class=\"u-grid__col u-2\/5@l\">\n\n<form class=\"form js-ns-newsletter\" data-validation=\"\" data-niche=\"FIN\" novalidate=\"\" data-form=\"subscriptionBox\">\n<div class=\"u-grid u-grid--gutterCollapse has-margin-bottom-xxsmall\">\n<div class=\"u-grid__col u-2\/3 newsletter-signupGrid\">\n<div class=\"form__group\">\n<div class=\"form__input-group icon-mail js-email no-margin-bottom\"><input id=\"emlfld\" class=\"form__input-text form__input-group-text\" size=\"20\" maxlength=\"100\" type=\"email\" name=\"email\" placeholder=\" Enter your email\" aria-label=\"Email Address (required)\" aria-describedby=\"privacyDescription\" required=\"\" style=\"height: 40px; border-radius: 10px 0px 0px 10px; border: 1px solid #232320; padding: 0.5em;\">\n<\/div>\n<\/div>\n<\/div>\n<div class=\"u-grid__col u-1\/3 newsletter-signupGrid\">\n<button type=\"submit\" name=\"submit\" role=\"button\" class=\"u-btn--dark luna-button luna-button--fluid relative has-overflow-hidden no-margin-bottom\" onclick=\"validateEmailJoin()\" id=\"form-submit\" style=\"border-radius: 0px 10px 10px 0px; height: 40px; border: 1px solid #232320;\"><span class=\"btn__content\">Sign up<\/span><span class=\"btn__loading loading-pulse\">loading<\/span><span class=\"btn__success icon-tick\"><\/span><\/button>\n<\/div>\n<\/div>\n<p class=\"luna-form__feedback is-hidden\" id=\"email-error\"><\/p>\n<\/form>\n\n<div class=\"no-margin-bottom emllnks text-center has-padding-top-xsmall\"><a href=\"https:\/\/www.finder.com\/uk\/about-us\/competition-winners\" class=\"has-margin-right-xxsmall\">Winners<\/a> | <a href=\"https:\/\/www.finder.com\/uk\/about-us\/example-email#savings\" class=\"has-margin-left-xxsmall has-margin-right-xxsmall\">Emails<\/a> | <a href=\"https:\/\/www.finder.com\/uk\/communication-preferences\" class=\"has-margin-left-xxsmall has-margin-right-xxsmall\">Unsubscribe<\/a> | <a href=\"https:\/\/www.finder.com\/uk\/privacy-policy\" class=\"has-margin-left-xxsmall\">Privacy<\/a><\/div>\n\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/div>\n\n\n\n\n\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function(event) {\nvar currentCookie = {};\ndocument.cookie.replace(\/([^=;]+)=([^;]*)\/gi, function(m,key,value) {currentCookie[key.replace(\/(^s+|s+$)\/g,'')] = value.replace(\/(^s+|s+$)\/g,'');});\nvar pageUrl = window.location.href;\n});\n\nfunction validateEmailJoin(){\nvar emlsgnp = document.getElementById(\"newsletter-signup\");\nvar email = document.getElementById(\"emlfld\").value;\nvar phoneNumber = '';\nvar f = document.getElementById('email-error');\nf.className = \"luna-form__feedback is-hidden\";\nif (email.includes(\"@\") && email.includes(\".\") && email.indexOf(\"gnail.com\") == -1 && email.indexOf(\"hitmail.co\") == -1) {\ngetSignUpPayload(email);\nreturn true;\n} else {\nf.innerHTML = \"Hmm... your email address doesn't look quite right. Please re-enter it and try again.\";\nf.className = \"luna-form__feedback has-padding-bottom-xsmall text-center\";\nreturn false;\n}\n};\n\nfunction getSignUpPayload(email) {\nvar trackingParams = {};\ndocument.cookie.split(';').forEach((a) => {if(a.includes(\"__futm_data=\")){trackingParams = JSON.parse(decodeURI(a.split(\"=\")[1]).replaceAll('%3A',':').replaceAll('%2C',','))}});\ntrackingParams.signUpUrl = window.location.href;\nsegmentSignUp(email,trackingParams);\nsendJoinWaitlistGAEvent();\n};\n\nfunction segmentSignUp(email,trackingParams) {\nvar email = document.getElementById(\"emlfld\").value;\nvar phoneNumber = '';\nvar f = document.getElementById('email-error');\nvar b = document.getElementById('form-submit');\n\nfunction trackSegmentBE(email) {\nvar endpointUrl = \"\/wp-json\/notification-service-proxy\/v1\/track\";\nvar params = {\neventName: \"newsletterSubscribed\",\nemail: email,\npayload: {\nsubmitNiche: 'UKCCF',\nsubmitUrl: window.location.href,\nsubmitDomainCountry: 'uk',\nsubmitForm: 'subscriptionBox',\n},\n};\nvar result = fetch(endpointUrl, {\nmethod: \"POST\",\nheaders: {\n\"Content-Type\": \"application\/x-www-form-urlencoded\",\n},\nbody: $.param(params),\n});\n}\n\ntrackSegmentBE(email);\n\nf.className = \"luna-form__feedback has-padding-bottom-xsmall text-center\";\nf.innerHTML = \"Success! Thanks for signing up.\";\nb.setAttribute(\"disabled\", \"\");\nreturn true;\n\n};\n\nfunction sendJoinWaitlistGAEvent() {\nif (window.ga === undefined) {\nreturn;\n}\n\nwindow.ga('send', 'event', 'ukfin email signup', 'signed up', null, undefined, { nonInteraction: false });\n}\n<\/script>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h3 id=\"verdict\">Our verdict: Is PollenPay any good?<\/h3><p>PollenPay has the potential to make some big waves in the BNPL market if it plays its cards right against the larger names. However, as the provider is so new, there is very little evidence of its impact so far. If you\u2019re the type of person who loves to give something new a try, the simple and straightforward app could be the BNPL option for you. As long as you stick within the \u00a3250 spending limit and repay your purchases in full on time. <\/p><h3>Have more questions about PollenPay?<\/h3><p>Check out our frequently asked questions<\/p><ul class=\"luna-accordionGroup accordionGroup\"><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000000\" data-toggle=\"collapse\" data-target=\"#accordion0000000000\">\n        <span class=\"luna-accordion__title\">How can I contact PollenPay?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000000\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>Get in touch with PollenPay at contact@pollenpay.com<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000001\" data-toggle=\"collapse\" data-target=\"#accordion0000000001\">\n        <span class=\"luna-accordion__title\">Does PollenPay do a credit check?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000001\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>PollenPay does not carry out credit checks, although it does have a \u00a3250 spending limit.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000002\" data-toggle=\"collapse\" data-target=\"#accordion0000000002\">\n        <span class=\"luna-accordion__title\">Where do I go to manage my payments?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000002\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>You can manage your payments via the PollenPay app. PollenPay is 4 payments and purchases should be repaid in full by 6 weeks.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000003\" data-toggle=\"collapse\" data-target=\"#accordion0000000003\">\n        <span class=\"luna-accordion__title\">Is PollenPay safe?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000003\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>PollenPay is not currently regulated by the Financial Conduct Authority (FCA). This means that the Financial Ombudsman Service will not be able to consider a complaint about this BNPL provider.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000004\" data-toggle=\"collapse\" data-target=\"#accordion0000000004\">\n        <span class=\"luna-accordion__title\">When does PollenPay take its first payment?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000004\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>The first payment will be taken on the day of purchase, you then have 6 weeks to repay in full (there are 3 more repayments at fortnightly intervals).<\/p><\/div>\n  <\/div>\n<\/li><\/ul><div id=\"sources\" style=\"position: relative;\"><h3 style=\"position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0;\">Sources<\/h3>\n<div id=\"lazy0000000000\"><\/div>\n<script type=\"application\/json\" id=\"lazyloaded-assets-json-lazy0000000000\" class=\"lazyloaded-assets-json\">{\"critical-scripts\":[],\"scripts\":[\"https:\\\/\\\/www.finder.com\\\/parent-theme\\\/shortcodes\\\/article-source\\\/prod\\\/article-source.de087a0da9824e407767.js\"],\"styles\":[\"https:\\\/\\\/www.finder.com\\\/parent-theme\\\/shortcodes\\\/article-source\\\/prod\\\/article-source.87684078d471e76125dd.css\"]}<\/script><\/div> \n\n\n<style>\n#newsletter-fltr-signup { display:none; position: fixed; bottom: 0; left: 0; width: 100%; z-index: 5; padding: 0.5em 0em 0em; box-sizing: border-box; }\n.newsletter-fltr-signupImage { width: 92px; min-width: 92px; position: absolute; bottom: -32px; right: 0; padding-right: 8px; }\n.newsletter-fltr-signupGrid { padding-bottom: 0 !important; }\n#newsletter-fltr-signup-close-btn:hover { cursor: pointer; 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