{"id":355544,"date":"2020-12-21T16:00:46","date_gmt":"2020-12-21T16:00:46","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?page_id=355544"},"modified":"2026-02-12T14:56:13","modified_gmt":"2026-02-12T14:56:13","slug":"natwest-mobile-phone-insurance","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/gadget-insurance\/natwest-mobile-phone-insurance","title":{"rendered":"NatWest mobile phone insurance"},"content":{"rendered":"<p>NatWest&#8217;s mobile phone insurance is a free perk with the bank&#8217;s Silver and Platinum Reward current accounts. We looked at what the cover includes and what the claims process involves.<\/p><h3>What is NatWest?<\/h3><p>NatWest Bank was formed in 1968 after the merger of National Provincial Bank and Westminster Bank. The bank was acquired by The Royal Bank of Scotland Group in March 2000 in a deal that was worth \u00a321 billion.<\/p><p>NatWest&#8217;s mobile phone insurance policies are underwritten by Aviva.<\/p><h3 id=\"cover\">What are the types of cover available?<\/h3><p>Phone insurance with NatWest comes as a freebie with its Silver and Platinum bank accounts. Each type of account comes with its own cover limits, but both include worldwide cover for loss, theft, accidental damage or breakdown.<\/p><p>If you have a joint account, both account holders&#8217; mobile phones are covered.<\/p><h3>What are the cover limits?<\/h3><p>NatWest&#8217;s mobile phone insurance includes cover for the following elements:<\/p><ul class=\"list-1\"><li>Loss<\/li><li>Theft<\/li><li>Damage (including accidental)<\/li><li>Cover available worldwide<\/li><li>Breakdown (outside of manufacturer&#8217;s warranty)<\/li><li>For Silver accounts \u2013 1 approved claim during any 12 month period (1 each for joint accounts)<\/li><li>For Platinum accounts \u2013 2 approved claim during any 12 month period (2 each for joint accounts)<\/li><li>Cover for accessories that are involved in the same incident as the handset, up to \u00a3250 per claim<\/li><\/ul><p>Note that NatWest&#8217;s replacement phones are refurbished handsets in &#8220;as new&#8221; condition (using genuine manufacturer parts).<\/p><h3>Claims process<\/h3><p>To claim on your NatWest phone insurance policy, you need to log in to your online account with the bank&#8217;s membership services and go through the claims process there. You will need to register your phone&#8217;s details if you haven&#8217;t done so already.<\/p><p>Claims should be reported as soon as possible when theft, loss, damage or breakdown is discovered. To claim for theft, you will need to obtain a crime reference number from the police and let your network provider know as soon as possible.<\/p><p>There will be a \u00a3100 excess for each approved claim when your phone is replaced. For repair claims, a \u00a350 excess for each approved claim will apply if you take your phone to a NatWest repair agent or the repair agent comes to your location to repair your phone. For Silver account holders, there will be a \u00a3100 excess when you mail your phone to NatWest to be repaired.<\/p><h3>Managing your policy online<\/h3><p>When you open a Silver, Platinum or Black current account with NatWest, you get access to the bank&#8217;s membership services. You need to register your mobile phone with the service, then you can manage your policy, view your documents and make a claim. You can also view and use the rewards you&#8217;ve collected.<\/p><h3>How to contact NatWest<\/h3><p>You can contact NatWest by filling in the contact form <a href=\"https:\/\/membershipbenefits.natwest.com\/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">online<\/a>.<\/p><p>To speak to the bank&#8217;s customer service team by phone, call the following numbers:<br \/>Silver account holders &#8211; 0345 601 5219<br \/>Platinum account holders &#8211; 0345 609 0453<br \/>Black account holders &#8211; 0345 601 7188<br \/>Student &amp; Graduate account holders &#8211; 0345 600 8746<\/p><p>Lines open Monday to Friday 8am-8pm (except bank holidays) and 9am-5pm on Saturdays.<\/p><p>You can also write to the bank at the following address:<br \/>NatWest customer services team<br \/>Sentinel House<br \/>Airspeed Road<br \/>Portsmouth<br \/>P03 5RF<\/p><h3>Customer reviews<\/h3><p>On Trustpilot, NatWest as a bank has 1.4 out of 5 stars and a rating of &#8220;Bad&#8221;, based on more than 2,700 reviews.<\/p><p>On reviewcentre.com, NatWest&#8217;s phone insurance service has 2.5 out of 5 stars based on more than 120 reviews, with 41% of customers saying they would recommend the service.<\/p><h3 data-renderer-start-pos=\"338\">Pros and cons<\/h3><div class=\"fin-pros-cons\">\n            <div class=\"fin-pros-cons__section\">\n            <h4 class=\"fin-pros-cons__heading\">Pros<\/h4>\n            <ul class=\"icon-list icon-list--check-circle\">\n                                    <li>Comes free with the bank's Silver and Platinum accounts.<\/li>\n                                    <li>Cover available worldwide.<\/li>\n                                    <li>Loss and theft included as standard.<\/li>\n                            <\/ul>\n        <\/div>\n    \n            <div class=\"fin-pros-cons__section\">\n            <h4 class=\"fin-pros-cons__heading\">Cons<\/h4>\n            <ul class=\"icon-list icon-list--x-circle\">\n                                    <li>Only available to existing NatWest customers.<\/li>\n                                    <li>Very limited claims per year \u2013 one for Silver accounts and two for Platinum accounts.<\/li>\n                            <\/ul>\n        <\/div>\n    <\/div>\n<h3 id=\"verdict\">Verdict<\/h3><p>If you already have a Silver or Platinum account with NatWest, then you get the bank&#8217;s phone insurance for free \u2013 happy days.<\/p><p>However, if you don&#8217;t have one of these accounts and you&#8217;re just looking for phone cover, you can get a much better deal elsewhere. NatWest only offers either one or two claims per year, depending on which account you have, which is not a lot.<\/p><p>You might decide this is worth your while if the other benefits on offer, like travel insurance and discounts, breakdown cover (Platinum account only) and cinema discounts are things you need or want.<\/p><h3 id=\"faqs\">Frequently asked questions<\/h3><ul class=\"luna-accordionGroup accordionGroup\"><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000000\" data-toggle=\"collapse\" data-target=\"#accordion0000000000\">\n        <span class=\"luna-accordion__title\">How do I claim on my NatWest phone insurance?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000000\" data-accordion=\"details\">\n    <div class=\"accordionContent\">To claim on your NatWest policy, you need to log in to your online account with the bank&#8217;s membership services and go through the claims process there.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000001\" data-toggle=\"collapse\" data-target=\"#accordion0000000001\">\n        <span class=\"luna-accordion__title\">How much does it cost?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000001\" data-accordion=\"details\">\n    <div class=\"accordionContent\">Phone insurance comes free with NatWest&#8217;s Silver and Platinum accounts.<\/p><p>The Silver Reward account costs \u00a310 per month and also includes European travel insurance, cinema discounts and a tastecard.<\/p><p>The Platinum Reward account costs \u00a320 per month and also includes worldwide travel insurance, travel discounts, free UK airport lounge passes, UK breakdown cover, cinema discounts and a tastecard. <\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000002\" data-toggle=\"collapse\" data-target=\"#accordion0000000002\">\n        <span class=\"luna-accordion__title\">Do I have to have a NatWest bank account to get mobile phone insurance from NatWest? <\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000002\" data-accordion=\"details\">\n    <div class=\"accordionContent\">Yes, mobile phone insurance from NatWest is only available to customers who hold a Silver or Platinum current account with the bank.<\/p><\/div>\n  <\/div>\n<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Read our NatWest mobile phone insurance review to find out what&#8217;s included in the cover, pros and cons of the service and how much it costs.<\/p>\n","protected":false},"author":845,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[120012],"tags":[2562],"asset_tag":[],"class_list":["post-355544","post","type-post","status-publish","format-standard","hentry","category-gadget-insurance","tag-finance-homepage-news"],"apple_news_notices":[],"yoast_head":"<!-- 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