{"id":355543,"date":"2020-12-21T16:00:25","date_gmt":"2020-12-21T16:00:25","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?page_id=355543"},"modified":"2026-02-12T15:00:12","modified_gmt":"2026-02-12T15:00:12","slug":"nationwide-mobile-phone-insurance","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/gadget-insurance\/nationwide-mobile-phone-insurance","title":{"rendered":"Nationwide mobile phone insurance"},"content":{"rendered":"<p>Nationwide offers mobile phone insurance cover as part of its FlexPlus account. We looked at what the policy includes and how you go about making a claim.<\/p><h3>Who is Nationwide?<\/h3><p>Nationwide is the world&#8217;s largest building society, with over 15 million members. It offers a range of banking and financial services, as well as home and life insurance.<\/p><p>Mobile phone insurance from Nationwide is provided by Assurant General Insurance Limited, which is regulated by the Financial Conduct Authority and authorised and regulated by the Prudential Regulation Authority.<\/p><h3 id=\"cover\">What are the types of cover available?<\/h3><p>Mobile phone cover from Nationwide is available as a freebie with the bank&#8217;s FlexPlus account. The account also includes travel insurance and breakdown cover for a \u00a318 monthly fee.<\/p><h3>Cover limits<\/h3><p>Nationwide&#8217;s FlexPlus mobile phone insurance includes cover for the following elements:<\/p><ul class=\"list-1\"><li>Loss<\/li><li>Theft<\/li><li>Damage<\/li><li>Worldwide cover<\/li><li>Breakdown (including faults)<\/li><li>Unauthorised network charges up to \u00a32,000 for pay-monthly contract phones, and up to \u00a3250 for pay-as-you-go phones in the event they are lost or stolen<\/li><li>No limit on the number of phones you can register for cover<\/li><li>A maximum of four successful claims in any 12-month period<\/li><li>Cover for mobile phones up to a maximum value of \u00a31,500<\/li><li>Cover for accessories which are involved in the same incident as the handset, up to \u00a3250 per claim<\/li><\/ul><h3>Claims process<\/h3><p>To make a claim for mobile phone insurance with Nationwide, you&#8217;ll need to take the following steps:<\/p><ul class=\"list-10\"><li>Go to the Nationwide website and log in to your account to start the claim process \u2013 you can create an account if you don&#8217;t already have one. You can also claim by calling 0800 11 88 55.<\/li><li>You will need to register the phone details if you haven&#8217;t done so already.<\/li><li>You will need to provide as much detail about what happened as you can.<\/li><li>To claim for theft, you will need to obtain a crime reference number from the police.<\/li><li>You will need to have a debit or credit card handy to pay your excess.<\/li><\/ul><p>If you&#8217;re making a claim for a damaged or faulty iPhone, you&#8217;ll need to remove your Find My iPhone account from the handset as part of the claim process.<\/p><h3>Managing your policy online<\/h3><p>As a Nationwide customer, you get access to an online account where you can manage your policy, view your documents and make a claim.<\/p><h3>How to contact<\/h3><p>You can contact Nationwide&#8217;s customer service team by calling 0800 11 88 55. Lines are open Monday to Friday 8am-8pm, and Saturday and Sunday 9am\u20136pm.<\/p><p>You can also write to:<br \/>Lifestyle Services Group Limited<br \/>PO Box 98<br \/>Blyth<br \/>NE24 9DL<\/p><h3>Customer reviews<\/h3><p>Online customer reviews are for Nationwide as a bank.<\/p><p>On Trustpilot, Nationwide has 1.8 out of 5 stars and a rating of &#8220;Bad&#8221;, based on more than 6,500 reviews.<\/p><p>Things are a little brighter on Reviews.io, where Nationwide has 2.2 out of 5 stars based on more than 190 reviews, with 30% of customers saying they would recommend the bank.<\/p><p>Customers praise the helpful service, but many complain it takes a very long time to get through to customer service on the phone.<\/p><h3 data-renderer-start-pos=\"338\">Pros and cons<\/h3><div class=\"fin-pros-cons\">\n            <div class=\"fin-pros-cons__section\">\n            <h4 class=\"fin-pros-cons__heading\">Pros<\/h4>\n            <ul class=\"icon-list icon-list--check-circle\">\n                                    <li>Included for free with a FlexPlus account.<\/li>\n                                    <li>Loss and theft included as standard.<\/li>\n                                    <li>Cover available worldwide.<\/li>\n                                    <li>No limit on the number of phones you can register for cover (so you can add your family's devices to the policy).<\/li>\n                            <\/ul>\n        <\/div>\n    \n            <div class=\"fin-pros-cons__section\">\n            <h4 class=\"fin-pros-cons__heading\">Cons<\/h4>\n            <ul class=\"icon-list icon-list--x-circle\">\n                                    <li>Only available to existing Nationwide customers.<\/li>\n                                    <li>A limit of four successful claims per year.<\/li>\n                            <\/ul>\n        <\/div>\n    <\/div>\n<h3>Verdict<\/h3><p>Mobile phone cover from Nationwide is fairly comprehensive \u2013 it includes loss and theft cover as standard and cover is available worldwide. However, you only get four successful claims per year.<\/p><p>The policy comes free with a FlexPlus account, so, if you have one of those, it&#8217;s a no brainer \u2013 the cover on offer should be sufficient.<\/p><p>If you don&#8217;t have an existing account and you&#8217;re only after insurance for your phone, you will probably be able to get better cover for less money elsewhere. However, as the FlexPlus account comes with additional benefits, such as travel insurance and breakdown cover, you should weigh up everything on offer and decide if the \u00a318 monthly fee would be worth it for your needs.<\/p><h3 id=\"faqs\">Frequently asked questions<\/h3><ul class=\"luna-accordionGroup accordionGroup\"><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000000\" data-toggle=\"collapse\" data-target=\"#accordion0000000000\">\n        <span class=\"luna-accordion__title\">How do I claim on my Nationwide phone insurance?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000000\" data-accordion=\"details\">\n    <div class=\"accordionContent\">To make a claim on your insurance, you&#8217;ll need to log in to your online account and go through the claims process. Alternatively, you can call the Nationwide team on 0800 11 88 55.<\/p><p>You&#8217;ll need to supply as much detail as possible, including a crime reference number from the police for theft claims. Have a debit or credit card handy to pay your excess with.<\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000001\" data-toggle=\"collapse\" data-target=\"#accordion0000000001\">\n        <span class=\"luna-accordion__title\">How much does it cost?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000001\" data-accordion=\"details\">\n    <div class=\"accordionContent\">Mobile phone insurance from Nationwide comes free with a FlexPlus account, which costs \u00a318 per month. The account also includes travel insurance and breakdown cover.<\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000002\" data-toggle=\"collapse\" data-target=\"#accordion0000000002\">\n        <span class=\"luna-accordion__title\">Do I have to have a Nationwide bank account to get mobile phone insurance? <\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000002\" data-accordion=\"details\">\n    <div class=\"accordionContent\">Yes. Mobile phone insurance from Nationwide comes free with the bank&#8217;s FlexPlus account, so you will have to open one before cover can be offered.<\/p><\/div>\n  <\/div>\n<\/li><\/ul><div id=\"sources\" style=\"position: relative;\"><h3 style=\"position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0;\">Sources<\/h3>\n<div id=\"lazy0000000000\"><\/div>\n<script type=\"application\/json\" id=\"lazyloaded-assets-json-lazy0000000000\" class=\"lazyloaded-assets-json\">{\"critical-scripts\":[],\"scripts\":[\"https:\\\/\\\/www.finder.com\\\/parent-theme\\\/shortcodes\\\/article-source\\\/prod\\\/article-source.de087a0da9824e407767.js\"],\"styles\":[\"https:\\\/\\\/www.finder.com\\\/parent-theme\\\/shortcodes\\\/article-source\\\/prod\\\/article-source.87684078d471e76125dd.css\"]}<\/script><\/div>","protected":false},"excerpt":{"rendered":"<p>In our Nationwide mobile phone Insurance review, you&#8217;ll learn about the important elements of this policy, plus pros and cons of cover.<\/p>\n","protected":false},"author":845,"featured_media":355560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[120012],"tags":[],"asset_tag":[],"class_list":["post-355543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gadget-insurance"],"apple_news_notices":[],"yoast_head":"<!-- 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