{"id":321958,"date":"2020-07-14T09:49:35","date_gmt":"2020-07-14T08:49:35","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?p=321958"},"modified":"2025-11-24T12:18:16","modified_gmt":"2025-11-24T12:18:16","slug":"urban-jungle","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/home-insurance\/urban-jungle","title":{"rendered":"Urban Jungle insurance review"},"content":{"rendered":"<style>\r\n.gx-badge .popover-content { line-height: 19.5px; }\r\n@media screen and (max-width: 600px) {\r\n.uk-hero-rates ul { margin-left: auto !important; margin-right: auto !important; width: fit-content; }\r\n.uk-hero-rates .text-xxx-large { text-align: center; }\r\n.applylinks .luna-button--success { margin-top: 12px; }\r\n}\r\n<\/style>\r\n<article id=\"ukfeatureproduct\" class=\"luna-card luna-card--border uk-hero-rates\" style=\"max-width: 897px; margin: 0px auto 24px;\">\r\n\r\n<footer class=\"hero-rates__disclaimer-popup disclaimer_popup-with-text has-padding-xsmall no-padding-bottom\">\r\n<span class=\"disclaimer_popup--text\">Promoted<\/span>\r\n<a class=\"disclaimer_popup disclaimer_title_empty\" data-target=\"#disclaimer_popup\" data-toggle=\"modal\" href=\"#\" aria-label=\"Learn more about what Promoted means on Finder\">\r\n<svg class=\"luna-icon luna-icon--small luna-icon--primary\">\r\n<use xlink:href=\"#info-circle\"><\/use>\r\n<\/svg>\r\n<\/a>\r\n<\/footer>\r\n\r\n<div class=\"luna-card__block no-padding-top\" style=\"border: 0px;\">\r\n<div class=\"u-grid u-grid--alignMiddle\">\r\n<div class=\"u-grid__col u-1\/4@s text-center\"><a href=\"https:\/\/www.finder.com\/redirect\/uk\/home-insurance\/urbanjungle-uk-secure.html?nb=1&amp;src_country=uk&amp;redirect_tracking_params=%7B%22placement_type%22%3A%22nb-product%22%2C%22product_id%22%3A%22af49266c-8082-4455-a8fd-76521de5156a%22%2C%22product_name%22%3A%22Urban%2BJungle%2BHome%2BInsurance%22%2C%22offer_id%22%3A%2217758%22%2C%22decorator%22%3A%22GLOBAL.PRODUCT.UK_COMPACT_HERO_CONTENT%22%2C%22niche_code%22%3A%22UKFHO%22%2C%22post_id%22%3A%22321958%22%2C%22post_path%22%3A%22home-insurance%252Furban-jungle%22%2C%22post_country%22%3A%22uk%22%7D\" rel=\"sponsored\" target=\"new\"><img decoding=\"async\" src=\"https:\/\/www.finder.com\/niche-builder\/5f04683d98728.png\" alt=\"Urban Jungle Home Insurance\" class=\"has-margin-bottom-xsmall has-padding-small no-padding-top has-margin-top-small\" style=\"width: 168px; min-width: 120px; max-height: 140px;\" srcset=\"https:\/\/www.finder.com\/niche-builder\/5f04683d98728.png?fit=180 180w, https:\/\/www.finder.com\/niche-builder\/5f04683d98728.png?fit=360 360w, https:\/\/www.finder.com\/niche-builder\/5f04683d98728.png?fit=504 504w\" sizes=\"(max-width: 504px) 100vw, 504px\" loading=\"lazy\"><\/a><\/div>\r\n<div class=\"u-grid__col u-1\/2@s\" style=\"margin-top: -5px;\">\r\n<div class=\"has-margin-bottom-xsmall text-xxx-large weight-normal\">Contents insurance designed for renters from \u00a35 a month<\/div>\r\n\r\n\r\n<ul class=\"list-1 no-margin-left\">\r\n\r\n\r\n\r\n<li>Completely customisable \u2013 easily make changes online with no fee<\/li>\r\n\r\n<li>Monthly rolling policy \u2013 cancel anytime<\/li>\r\n\r\n<li>Accidental damage and tenants\u2019 liability included as standard<\/li>\r\n\r\n\r\n\r\n<\/ul>\r\n\r\n\r\n<\/div>\r\n<div class=\"applylinks u-grid__col u-1\/4@s text-center\"><a href=\"https:\/\/www.finder.com\/redirect\/uk\/home-insurance\/urbanjungle-uk-secure.html?nb=1&amp;src_country=uk&amp;redirect_tracking_params=%7B%22placement_type%22%3A%22nb-product%22%2C%22product_id%22%3A%22af49266c-8082-4455-a8fd-76521de5156a%22%2C%22product_name%22%3A%22Urban%2BJungle%2BHome%2BInsurance%22%2C%22offer_id%22%3A%2217758%22%2C%22decorator%22%3A%22GLOBAL.PRODUCT.UK_COMPACT_HERO_CONTENT%22%2C%22niche_code%22%3A%22UKFHO%22%2C%22post_id%22%3A%22321958%22%2C%22post_path%22%3A%22home-insurance%252Furban-jungle%22%2C%22post_country%22%3A%22uk%22%7D\" rel=\"sponsored\" target=\"new\" class=\"luna-button luna-button--large luna-button--success luna-button\">Go to site<\/a>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n<\/article><h3>Who is Urban Jungle?<\/h3><p>Founded in 2016, Urban Jungle is a newcomer to the insurance market. The company\u2019s founders were tired of the slow moving industry and wanted to introduce a product that catered for a younger audience, particularly young renters.<\/p><p>Urban Jungle offers three kinds of policy \u2013 contents insurance, contents and buildings insurance and tenants\u2019 liability.<\/p><div class=\"fin-video fin-video--horizontal\" data-player-type=\"youtube\" data-video-id=\"Jkqtj6gjXGw\" style=\"\">\n    <div class=\"fin-video__container\">\n                    <img decoding=\"async\" class=\"fin-video__thumbnail\" src=\"https:\/\/img.youtube.com\/vi\/Jkqtj6gjXGw\/maxresdefault.jpg\" data-fallback-sd=\"https:\/\/img.youtube.com\/vi\/Jkqtj6gjXGw\/sddefault.jpg\" data-fallback-hq=\"https:\/\/img.youtube.com\/vi\/Jkqtj6gjXGw\/hqdefault.jpg\" alt=\"\" loading=\"lazy\">\n                            <div class=\"fin-video__duration\">1:39<\/div>\n                        <div class=\"fin-video__play-btn\" role=\"button\" aria-label=\"Play video\"><\/div>\n                <iframe allow=\"autoplay\" class=\"fin-video__player\" id=\"ytPlayer-Jkqtj6gjXGw\" title=\"Video player\"><\/iframe>\n    <\/div>\n        <\/div>\n<h3>Who underwrites Urban Jungle\u2019s insurance?<\/h3><p>Urban Jungles standard contents insurance policy is underwritten by Ageas.<\/p><p>Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.<\/p><h3 id=\"options\">What are Urban Jungle\u2019s cover options?<\/h3><p>Urban Jungle offers stand-alone contents insurance, as well as a combination of contents and buildings insurance. The company also offers tenants\u2019 liability insurance, to protect you in case you cause damage to your landlord\u2019s property.<\/p><div data-category=\"\" data-niche=\"UKFHO\" data-fieldset=\"UKFHO_default\" class=\"UKFHO UKFHO_default \">\n        <table class=\"i_infobox product_infobox\">\n        <tbody><tr><th><\/th><td class=\"i_infobox_data product_infobox_data\"><img decoding=\"async\" border=\"0\" src=\"data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI5IiBoZWlnaHQ9IjUiIHN0eWxlPSJiYWNrZ3JvdW5kLWNvbG9yOiAjRjVGNkY3OyIvPg==\" data-src=\"https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png\" alt=\"Urban Jungle logo\" class=\"lazysizes\" srcset=\"https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=180 180w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=360 360w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=600 600w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=900 900w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=1200 1200w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\"><br><span>Home Contents Insurance<\/span><\/td><td class=\"i_infobox_data product_infobox_data\"><img decoding=\"async\" border=\"0\" src=\"data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI5IiBoZWlnaHQ9IjUiIHN0eWxlPSJiYWNrZ3JvdW5kLWNvbG9yOiAjRjVGNkY3OyIvPg==\" data-src=\"https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png\" alt=\"Urban Jungle logo\" class=\"lazysizes\" srcset=\"https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=180 180w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=360 360w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=600 600w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=900 900w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=1200 1200w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\"><br><span>Buildings and Contents Insurance<\/span><\/td><td class=\"i_infobox_data product_infobox_data\"><img decoding=\"async\" border=\"0\" src=\"data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI5IiBoZWlnaHQ9IjUiIHN0eWxlPSJiYWNrZ3JvdW5kLWNvbG9yOiAjRjVGNkY3OyIvPg==\" data-src=\"https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png\" alt=\"Urban Jungle logo\" class=\"lazysizes\" srcset=\"https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=180 180w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=360 360w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=600 600w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=900 900w, https:\/\/www.finder.com\/niche-builder\/5f0467add70f1.png?fit=1200 1200w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\"><br><span>Tenants Liability Insurance<\/span><\/td><\/tr><tr><th>Maximum cover<\/th><td class=\"i_infobox_data product_infobox_data\">Up to \u00a340k of cover per person<\/td><td class=\"i_infobox_data product_infobox_data\">Buildings up to \u00a31m<br>Contents up to \u00a375k<\/td><td class=\"i_infobox_data product_infobox_data\">\u00a35,000 - \u00a310,000 accidental damage cover<\/td><\/tr><tr><th>Cover per valuable<\/th><td class=\"i_infobox_data product_infobox_data\">No valuables limit<\/td><td class=\"i_infobox_data product_infobox_data\">\u00a32,500<\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><\/tr><tr><th>Excess<\/th><td class=\"i_infobox_data product_infobox_data\">From \u00a30<\/td><td class=\"i_infobox_data product_infobox_data\">\u00a3100 - \u00a31,000<\/td><td class=\"i_infobox_data product_infobox_data\">\u00a3100<\/td><\/tr><tr><th>Accidental damage<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><span style=\"color:#ffa260; padding-right:2px\">  <b>Optional<\/b><\/span><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><\/tr><tr><th>Personal accident<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><\/tr><tr><th>Alternative accommodation<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><\/tr><tr><th>Home emergency<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><span style=\"color:#ffa260; padding-right:2px\">  <b>Optional<\/b><\/span><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><\/tr><tr><th>Tenants liability<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><\/tr><tr><th>Mobile phone cover<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><\/tr><tr><th>Bike cover<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><\/tr><tr><th>Landlord's property<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--error\">  <use xlink:href=\"#close\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><\/tr><tr><th>Free online changes<\/th><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><td class=\"i_infobox_data product_infobox_data\"><svg class=\"luna-icon luna-icon--medium luna-icon--success\">  <use xlink:href=\"#check\"><\/use><\/svg><\/td><\/tr>\n        <\/tbody>\n        <\/table><\/div><h3>What\u2019s covered under my policy?<\/h3><p>Urban Jungle\u2019s home insurance policies offer cover and protection for your home against certain risks. These include:<\/p><ul class=\"list-1\"><li>Fire and smoke<\/li><li>Accidental damage<\/li><li>Household leaks<\/li><li>Storms or floods<\/li><li>Tenants\u2019 liability<\/li><\/ul><h3>How much does insurance from Urban Jungle cost?<\/h3><p>There are many personal factors that go into determining the cost of a home insurance policy, such as the value of your possessions, the level of cover you require and your address.<\/p><p>However, according to its website, you can get cover from Urban Jungle from \u00a35 per month.<\/p><p>Tenants\u2019 liability cover on its own will set you back \u00a355 per year.<\/p><h3>What is my excess?<\/h3><p>An excess is the amount of money you contribute when you make a claim. The size of the excess is agreed when you take out the policy and it is usually the same regardless of the value of the claim.<\/p><p>For its contents insurance policies, Urban Jungle allows you to select your own excess, starting at \u00a30. Choosing a higher excess usually brings down the cost of your premiums, but make sure you can actually afford to pay the amount you set should the need arise.<\/p><p>For buildings insurance, you can select an excess between \u00a3100 and \u00a3500 for the core policy. Excess limits will be higher for certain events, like escape of water and subsidence, which can go up to \u00a31,000 (the exact amount will be specified in your policy document).<\/p><p>If you\u2019re buying combined buildings and contents insurance, you can select a different excess level for each portion of the cover. If a claim affects both parts of the cover, only the higher excess set will apply.<\/p><h3>What is the claims process for Urban Jungle insurance?<\/h3><p>To make a claim, log in to your account on the Urban Jungle website and follow the instructions. You can also use this section of the website to manage your policy (view documents, amend details, etc).<\/p><p>When you make a claim, you will need some or all of the following documents:<\/p><ul><li>Original purchase receipts, invoices, bank or credit card statements<\/li><li>Instruction booklets<\/li><li>Photographs of the damage<\/li><li>Utility bills<\/li><li>Pre-purchase surveys<\/li><li>Plans and deeds of your home<\/li><\/ul><p>Other evidence may also be requested, and some items, like valuable tech and jewellery, can have specific requirements.<\/p><h3>Urban Jungle insurance customer reviews<\/h3><p>In our <a href=\"https:\/\/www.finder.com\/uk\/home-insurance\/best-home-insurance\">2024 customer satisfaction survey<\/a>, 88% of customers stated that they would recommend Urban Jungle to a friend. Although some customers have reportedly struggled with renewals and miscommunications from the support team, the low prices have been considered a great selling point.<\/p><p>One customer commented: \u201cThey dealt with my queries very quickly and professionally and the price was very competitive.\u201d<\/p><p>Several have also commented on the \u201cgreat customer service.\u201d<\/p><p>On consumer review platform Trustpilot, Urban Jungle has 4.6 out of 5 stars and a rating of \u201cExcellent\u201d, based on over 9,000 reviews.<\/p><h3>Pros and cons for Urban Jungle insurance<\/h3><div class=\"u-grid\"><div class=\"u-grid__col u-1\/2@s\"><h4 id=\"Pros\">Pros<\/h4><ul class=\"list-4\"><li>Accidental damage and tenants\u2019 liability included as standard with contents insurance policies<\/li><li>Easy and fast quote process<\/li><li>Monthly rolling policy \u2013 cancel anytime<\/li><li>Completely customisable \u2013 easily make changes online (no fee)<\/li><\/ul><\/div><div class=\"u-grid__col u-1\/2@s\"><h4>Cons<\/h4><ul class=\"list-13\"><li>Some customers find the claims process unclear<\/li><li>Accidental damage not included as standard with a combined buildings and contents policy<\/li><\/ul><\/div><\/div><h3 id=\"verdict\">Our verdict<\/h3><p>If you\u2019re after easy to get, transparent, flexible insurance cover for your contents, Urban Jungle is your guy. The website is super user-friendly and perfect for a tech-focused consumer base.<\/p><p>However, do make sure you read the details of your policy fully and carefully, to make sure you know exactly what is included.<\/p><p>Phone support is only provided during the week, but you can contact Urban Jungle via email or chat as well.<\/p><p>Get started by visiting Urban jungle\u2019s website and sign up for a policy. If you have read this review and decided that Urban Jungle is not for you, you can also <a href=\"https:\/\/www.finder.com\/uk\/home-insurance\">compare other home insurance policies<\/a> on the market.<\/p><h3>Frequently asked questions<\/h3><ul class=\"luna-accordionGroup accordionGroup\"><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000000\" data-toggle=\"collapse\" data-target=\"#accordion0000000000\">\n        <span class=\"luna-accordion__title\">Can I get insurance that starts immediately?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000000\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>Yes. You can get a quote from Urban Jungle by answering five simple questions and cover can start immediately if you need it to.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000001\" data-toggle=\"collapse\" data-target=\"#accordion0000000001\">\n        <span class=\"luna-accordion__title\">How can I contact Urban Jungle<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000001\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>The best way to contact Urban Jungle is to use the \u201cContact us\u201d button on the company\u2019s homepage, or click on the chat pop-up in the bottom right-hand corner of the screen.<\/p><p>You can also email the customer support team on support@myurbanjungle.zendesk.com.<\/p><p>Like many tech-based startups, Urban Jungle generally tries to discourage customers from contacting its customer service team over the phone, but if you wish to do so, the number to call is 0800 808 5847. Lines are open 9.00am-5.00pm Monday to Friday (excluding bank holidays) and there may be a wait involved to speak to a representative.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000002\" data-toggle=\"collapse\" data-target=\"#accordion0000000002\">\n        <span class=\"luna-accordion__title\">Do I have to pay a fine to cancel my Urban Jungle policy?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000002\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>No. Urban Jungle offers rolling monthly policies, and you can cancel any time by logging in to your account on the company\u2019s website. You can also make changes to your policies (such as amending your contact details) without paying any fees.<\/p><\/div>\n  <\/div>\n<\/li><\/ul><article class=\"luna-card luna-card--alt\"><div class=\"luna-card__block has-padding-small\">The offers compared on this page are chosen from a range of products we can track; we don't cover every product on the market...yet. Unless we've indicated otherwise, products are shown in no particular order or ranking. The terms \"best\", \"top\", \"cheap\" (and variations), aren't product ratings, although we always explain what's great about a product when we highlight it; this is <a href=\"https:\/\/www.finder.com\/uk\/terms-of-use\" class=\"fin-text-navy\">subject to our terms of use<\/a>. When making a big financial decision, it's wise to consider getting independent financial advice, and always consider your own financial circumstances when comparing products so you get what's right for you. Most of the data in Finder's comparison tables is provided by Defaqto. In other cases, Finder has sourced data directly from providers.<\/div><\/article>","protected":false},"excerpt":{"rendered":"<p>Urban Jungle offers three kinds of policy: contents insurance, contents and buildings insurance and tenants&#8217; liability, all created with renters in 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