{"id":289637,"date":"2020-02-21T11:02:10","date_gmt":"2020-02-21T11:02:10","guid":{"rendered":"https:\/\/www.finder.com\/uk\/?p=289637"},"modified":"2024-02-01T10:56:16","modified_gmt":"2024-02-01T10:56:16","slug":"methodology-for-insurance-ratings","status":"publish","type":"post","link":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings","title":{"rendered":"Methodology for insurance and breakdown cover ratings"},"content":{"rendered":"<p>We publish 2 types of score:<\/p><div><ul class=\"list-10\"><li><strong>Finder&#8217;s expert score.<\/strong> Our experts look at the features of a policy and what it offers to users, then rate it.<\/li><li><strong>User reviews.<\/strong> We ask you to tell us about your experience as a customer of the brands we cover. You can submit a comment directly through the relevant review, and each year we gather more user reviews through a customer survey. We show the results of this survey in an annual league table, and use it to determine our annual customer satisfaction awards, too.<\/li><\/ul><\/div><h3>Finder&#8217;s expert scores<\/h3><p>You&#8217;ll find our expert scores in our reviews. We rate insurance policies using a system of 1 to 5 blue stars.<\/p><p style=\"margin-bottom: 5px;\"><span class=\"luna-stars luna-stars__fill--100 luna-stars--primary\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Excellent<\/p><p style=\"margin-bottom: 5px;\"><span class=\"luna-stars luna-stars__fill--80 luna-stars--primary\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Good<\/p><p style=\"margin-bottom: 5px;\"><span class=\"luna-stars luna-stars__fill--60 luna-stars--primary\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Average<\/p><p style=\"margin-bottom: 5px;\"><span class=\"luna-stars luna-stars__fill--40 luna-stars--primary\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Subpar<\/p><p style=\"margin-bottom: 5px;\"><span class=\"luna-stars luna-stars__fill--20 luna-stars--primary\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Poor<\/p><h3>Your reviews and our customer survey<\/h3><p>Many of our <a href=\"https:\/\/www.finder.com\/uk\/insurance\">insurance<\/a> and <a href=\"https:\/\/www.finder.com\/uk\/breakdown-cover\">breakdown cover<\/a> reviews feature reviews from users. You can submit a review of a brand directly through our site, but we also gather customers&#8217; views in an annual survey. <\/p><p>We publish the survey results and use them to decide our annual customer satisfaction awards.<\/p><h4 class=\"p1\">Our customer satisfaction survey<\/h4><p>In December 2023, Finder conducted an independent customer satisfaction survey about insurance and breakdown cover providers. We asked customers about whether they were happy with their current provider, or a provider they&#8217;d used within the previous 12 months. We&#8217;ve shown results only where we received more than 30 responses for a brand, to ensure the results are statistically significant.<\/p><p>Here are the number of people were surveyed in each area:<\/p><li>Breakdown cover &#8211; 750<\/li><li>Car insurance &#8211; 750<\/li><li>Home insurance &#8211; 750<\/li><li>Life insurance &#8211; 750<\/li><h4 class=\"p1\">Customer satisfaction ratings methodology<\/h4><p>We asked participants how satisfied they were with their provider &#8211; on a scale of 1 to 5 &#8211; and we asked whether they&#8217;d recommend the provider to a friend.<\/p><p>To turn the answers into the scores you see on the page, we used the following method:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>How many people would recommend the company versus how many people wouldn&#8217;t.<\/b> If you would go as far as recommending a company to a friend, it must mean you think it&#8217;s really good. That&#8217;s why this counts as 50% of our customer satisfaction star rating.<\/li><li class=\"li1\"><b>The proportion of people who rated an insurer five out of five.<\/b> Five out of five is a real vote of confidence! This counts for 25% of our customer satisfaction star rating.<\/li><li class=\"li1\"><b>The average score each insurance company got.<\/b> This told us whether the insurer&#8217;s service levels match its ratings, or if it&#8217;s actually not that great. This score forms the last 25% of our customer satisfaction star rating.<\/li><\/ul><p class=\"p1\">All of those things combined made the final customer satisfaction score, to give the following ratings:<\/p><p style=\"margin-bottom: 5px;\"><span class=\"stars-container stars-100\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Excellent<\/p><p style=\"margin-bottom: 5px;\"><span class=\"stars-container stars-80\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Good<\/p><p style=\"margin-bottom: 5px;\"><span class=\"stars-container stars-60\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Average<\/p><p style=\"margin-bottom: 5px;\"><span class=\"stars-container stars-40\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Subpar<\/p><p style=\"margin-bottom: 5px;\"><span class=\"stars-container stars-20\">\u2605\u2605\u2605\u2605\u2605<\/span> \u2013 Poor<\/p>","protected":false},"excerpt":{"rendered":"<p>You\u2019ll find customer satisfaction star ratings on some of our insurance companies reviews. Here\u2019s how we came up with them.<\/p>\n","protected":false},"author":385,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"post_is_fact_checked":"false","post_co_author":"-1","post_co_author_date":null,"post_co_author_manual_date_checked":null,"post_reviewer":"-1","post_reviewer_date":"","post_reviewer_manual_date_checked":null,"post_editor":"-1","post_editor_date":null,"post_author_date":"2024-01-23T16:00:12","post_author_manual_date_checked":"false","footnotes":""},"categories":[2645],"tags":[],"asset_tag":[],"class_list":["post-289637","post","type-post","status-publish","format-standard","hentry","category-car-insurance"],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Methodology for insurance and breakdown cover ratings - Finder UK<\/title>\n<meta name=\"description\" content=\"How we calculate the star ratings for customer reviews from our customer satisfaction surveys.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Methodology for insurance and breakdown cover ratings\" \/>\n<meta property=\"og:description\" content=\"How we calculate the star ratings for customer reviews from our customer satisfaction surveys.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings\" \/>\n<meta property=\"og:site_name\" content=\"Finder UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/findercomuk\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-21T11:02:10+00:00\" \/>\n<meta name=\"author\" content=\"Finder\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@findercomUK\" \/>\n<meta name=\"twitter:site\" content=\"@findercomUK\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Finder\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings\"},\"headline\":\"Methodology for insurance and breakdown cover ratings\",\"datePublished\":\"2020-02-21T11:02:10+00:00\",\"dateModified\":\"2024-01-23T15:54:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings\"},\"wordCount\":455,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/#organization\"},\"articleSection\":[\"Car insurance\"],\"inLanguage\":{\"@type\":\"Language\",\"name\":\"English\",\"alternateName\":\"en\"},\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings#respond\"]}],\"copyrightYear\":\"2020\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings\",\"url\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings\",\"name\":\"Methodology for insurance and breakdown cover ratings - Finder UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/#website\"},\"datePublished\":\"2020-02-21T11:02:10+00:00\",\"dateModified\":\"2024-01-23T15:54:43+00:00\",\"description\":\"How we calculate the star ratings for customer reviews from our customer satisfaction surveys.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\\\/methodology-for-insurance-ratings#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"UK\",\"item\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Car insurance\",\"item\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/car-insurance\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Methodology for insurance and breakdown cover ratings\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/#website\",\"url\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/\",\"name\":\"Finder UK\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/#organization\",\"name\":\"Finder\",\"url\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.finder.com\\\/finder-us\\\/wp-uploads\\\/sites\\\/3\\\/2025\\\/05\\\/Finder-Logo-696x696-1.png\",\"contentUrl\":\"https:\\\/\\\/www.finder.com\\\/finder-us\\\/wp-uploads\\\/sites\\\/3\\\/2025\\\/05\\\/Finder-Logo-696x696-1.png\",\"width\":1392,\"height\":1392,\"caption\":\"Finder\"},\"image\":{\"@id\":\"https:\\\/\\\/www.finder.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/findercomuk\",\"https:\\\/\\\/x.com\\\/findercomUK\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/finder\\\/\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Finder_(website)\"],\"description\":\"Every month more than 2 million unique visitors turn to Finder to save money and time, and to make important life choices. We compare everything from bank accounts, personal loans, investing platforms and much more.\",\"email\":\"heythere@finder.com\",\"legalName\":\"Finder\",\"foundingDate\":\"2006-01-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"}}]}<\/script>\n<meta property=\"article:modified_time\" content=\"2024-01-23T15:54:43+00:00\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Methodology for insurance and breakdown cover ratings - Finder UK","description":"How we calculate the star ratings for customer reviews from our customer satisfaction surveys.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings","og_locale":"en_GB","og_type":"article","og_title":"Methodology for insurance and breakdown cover ratings","og_description":"How we calculate the star ratings for customer reviews from our customer satisfaction surveys.","og_url":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings","og_site_name":"Finder UK","article_publisher":"https:\/\/www.facebook.com\/findercomuk","article_published_time":"2020-02-21T11:02:10+00:00","author":"Finder","twitter_card":"summary_large_image","twitter_creator":"@findercomUK","twitter_site":"@findercomUK","twitter_misc":{"Written by":"Finder","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings#article","isPartOf":{"@id":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings"},"headline":"Methodology for insurance and breakdown cover ratings","datePublished":"2020-02-21T11:02:10+00:00","dateModified":"2024-01-23T15:54:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings"},"wordCount":455,"commentCount":0,"publisher":{"@id":"https:\/\/www.finder.com\/uk\/#organization"},"articleSection":["Car insurance"],"inLanguage":{"@type":"Language","name":"English","alternateName":"en"},"potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings#respond"]}],"copyrightYear":"2020","copyrightHolder":{"@id":"https:\/\/www.finder.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings","url":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings","name":"Methodology for insurance and breakdown cover ratings - Finder UK","isPartOf":{"@id":"https:\/\/www.finder.com\/uk\/#website"},"datePublished":"2020-02-21T11:02:10+00:00","dateModified":"2024-01-23T15:54:43+00:00","description":"How we calculate the star ratings for customer reviews from our customer satisfaction surveys.","breadcrumb":{"@id":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.finder.com\/uk\/car-insurance\/methodology-for-insurance-ratings#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"UK","item":"https:\/\/www.finder.com\/uk\/"},{"@type":"ListItem","position":2,"name":"Car insurance","item":"https:\/\/www.finder.com\/uk\/car-insurance"},{"@type":"ListItem","position":3,"name":"Methodology for insurance and breakdown cover ratings"}]},{"@type":"WebSite","@id":"https:\/\/www.finder.com\/uk\/#website","url":"https:\/\/www.finder.com\/uk\/","name":"Finder UK","description":"","publisher":{"@id":"https:\/\/www.finder.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.finder.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.finder.com\/uk\/#organization","name":"Finder","url":"https:\/\/www.finder.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.finder.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2025\/05\/Finder-Logo-696x696-1.png","contentUrl":"https:\/\/www.finder.com\/finder-us\/wp-uploads\/sites\/3\/2025\/05\/Finder-Logo-696x696-1.png","width":1392,"height":1392,"caption":"Finder"},"image":{"@id":"https:\/\/www.finder.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/findercomuk","https:\/\/x.com\/findercomUK","https:\/\/www.linkedin.com\/company\/finder\/","https:\/\/en.wikipedia.org\/wiki\/Finder_(website)"],"description":"Every month more than 2 million unique visitors turn to Finder to save money and time, and to make important life choices. We compare everything from bank accounts, personal loans, investing platforms and much more.","email":"heythere@finder.com","legalName":"Finder","foundingDate":"2006-01-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"}}]},"article_modified_time":"2024-01-23T15:54:43+00:00"},"custom_fields":{"_masthead_subheading":["{\"text\":\"Our reviews include a Finder score along with reviews from users. We gather some of these through an annual survey.\"}"],"_content_type":["niche-content\/information\/methodology"],"_masthead_variant":["{\"id\":\"standard-blue\",\"showFeaturedImage\":false,\"presetId\":\"\",\"shouldUsePrimaryCTAFieldName\":false,\"shouldUseSecondaryCTAFieldName\":false,\"primaryCTA\":null,\"secondaryCTA\":null,\"widgetShortcode\":\"\",\"widgetHeading\":\"\",\"widgetStats\":\"\",\"hasPrioritizedWidget\":false,\"hasMaximizedWidget\":false,\"shouldUseOverrideCTALabel\":false,\"overrideCTA\":null,\"cleanTopPicks\":\"\"}"],"custom_post_template":["single-masthead-two-column.php"]},"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/posts\/289637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/users\/385"}],"replies":[{"embeddable":true,"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/comments?post=289637"}],"version-history":[{"count":8,"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/posts\/289637\/revisions"}],"predecessor-version":[{"id":521738,"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/posts\/289637\/revisions\/521738"}],"wp:attachment":[{"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/media?parent=289637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/categories?post=289637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/tags?post=289637"},{"taxonomy":"asset_tag","embeddable":true,"href":"https:\/\/www.finder.com\/uk\/wp-json\/wp\/v2\/asset_tag?post=289637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}