Winners of the Finder Customer Satisfaction Awards 2023 revealed

Posted: 19 January 2023 10:59 am

Annual awards recognise the finance and insurance brands providing the best service, according to their customers.

Personal finance comparison site has today announced the winners of its Customer Satisfaction Awards 2023.

The awards cover 15 categories across banking, mortgages, personal loans, credit cards, share dealing, insurance and TV streaming, and the winners were decided by you, their customers.

Finder collected nearly 24,000 consumer responses to identify the brands with the best customer satisfaction levels in each sector.

Survey respondents were asked to give their provider a customer satisfaction score on a scale of 1 to 5, and also asked if they’d recommend that company to a friend. We then generated an overall customer satisfaction star rating for all of the brands in the poll, and identified the 31 winning and highly commended companies across the 15 categories.

Here’s this year’s list of award winners – and you can also see the full results of our customer satisfaction surveys and read more about our methodology by clicking on the category headings below:


Winner: Starling
Highly Commended: Nationwide

Business Banking

Winner: Mettle
Highly Commended: HSBC

Kids’ Cards

Winner: GoHenry
Highly Commended: Starling Kite


Winner: Nationwide
Highly Commended: Barclays


Winner: Shawbrook Bank
Highly Commended: Post Office

Personal Loans

Winner: Tesco Bank
Winner: Sainsbury’s Bank
Highly Commended: Santander

Credit Cards

Winner: American Express
Highly Commended: M&S Bank

Business Cards
Winner: American Express
Highly Commended: Bank of Scotland

Share Dealing
Winner: Hargreaves Lansdown
Highly Commended: Nutmeg

Breakdown Cover
Winner: The AA
Highly Commended: Start Rescue

Car Insurance
Winner: Admiral
Highly Commended: The AA

Home Insurance
Winner: LV=
Highly Commended: Urban Jungle

Life Insurance
Winner: Scottish Widows
Highly Commended: SunLife

Gadget Insurance
Winner: Cover My Gadget
Highly Commended: Switched On

TV Streaming

Winner: Netflix
Highly Commended: Disney+

Congratulations to all of the recipients of a 2023 Finder Customer Satisfaction Award!

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