What is Trello?
Trello is online project-management software designed to help individuals and teams organise and complete tasks. It offers a free plan with limited board integrations, as well as three paid service plans.
Trello’s software uses interactive project boards for teammates to create to-do lists and task cards, set deadlines and assign tasks to fellow team members. A mobile app for both Android and iOS helps teams stay connected across a variety of devices, with offline synchronisation to cover periodic lapses in Internet connectivity.
Trello pricing and fees
Trello offers a free service alongside three paid plans: Gold, Business Class and Enterprise. Eligible educational institutions receive a 30% discount on Trello’s paid plans, while registered nonprofits are eligible for discounts of up to 75%. The provider quotes prices in US dollars – we’ve converted these to pounds sterling but this will fluctuate with exchange rates.
|Cost||Free||$5 (£4) monthly|
|Features||All features of the Basic plan, plus:||All features of the Gold plan, plus:||All features of the Business Class plan, plus:|
Underpinning Trello’s software offerings is its board system, where users can create lists, add task cards, set due dates and assign tasks to team members.
Most features offered on this simple, highly visual platform are designed to support the board system:
- Boards. Create a project board – a workflow hub where invited team members can design lists, add task cards and comment on project progress.
- Due dates. Set deadlines for task cards and assign them to appropriate team members.
- Workflow automation. Eliminate tedious tasks with rule-based triggers, custom card and board buttons, calendar commands and deadline comments.
- Team board templates. Take advantage of a comprehensive library of industry-specific board templates, including custom designs for those in engineering, marketing and product management.
- Board app integrations. Customise projects with a range of board-specific app-integrations – called Trello Power-Ups – across analytics and reporting, communications, social media, file management and more.
How do I sign up for Trello?
If you’re ready to create an account, head to Trello’s website:
- Click Sign Up on Trello’s homepage.
- Enter your email address. Click Continue.
- Enter your full name and create a password. Click Sign up.
- Give your first Trello board a name and add titles for cards in your Things To Do list.
- Confirm your email address by following the link that Trello sends to your inbox.
Trello customer reviews
Trello’s customer feedback is overwhelmingly positive. In the Google Play Store, Trello has 4.5 out of 5 stars, based on more than 89,000 reviews. In the App Store, it has 4.6 out of 5 stars, based on more than 4,000 reviews
On Trustpilot, Trello has 4.7 out of 5 stars and a rating of Excellent, based on more than 60 reviews.
Customers rave about Trello’s simple, user-friendly design and rely on the platform to organise both personal and business-related tasks. Common complaints include Trello’s lack of dark mode (though third-party extensions can solve the problem) and login errors when switching between devices.
How do I contact Trello support?
The only way to correspond with Trello customer support is by email. Complete a secure online form and receive a reply from customer support.
Compare Trello against its competitors
Pros and cons of Trello
- Free service tier. Individuals and teams can access Trello’s core software for free.
- Highly reviewed. Trello garners impressively high feedback across Trustpilot, G2, Google Play and the Apple App Store.
- Lots of integrations. Between its board-specific add-ons and its browser extensions, Trello offers more than 200 app, plug-in and software integrations.
- Limited support. Trello tech support is limited to email inquiries on weekdays from 9am to 5pm ET.
- Limited features. Trello’s free service tier limits board Power-Ups, and its core features aren’t as robust as competing task-management software providers.
This popular software helps individuals and teams stay organised and on task with collaborative boards, lists and tasks. Customers say it’s quick to pick up, and it maintains an outstanding reputation across multiple review platforms. Its biggest drawback? Limited tech support.
Frequently asked questions
Read more on this topic
QuickBooks small business accounting: Review and pricing
QuickBooks helps you manage your own accounts, including sending out invoices, tracking expenses, managing payroll and even filling in your tax return.
Find out about this workflow and task-management tool designed to promote transparent, collaborative processes.
Microsoft Teams review
Microsoft Teams incorporates a very powerful and complex suite of tools built around existing Microsoft products, although its complexity can also be something of a drawback.
A solid platform for virtual meetings, whether you’re tuning in from a smartphone, computer or tablet.
A breakdown of Jira’s features, fees, customer reviews and sign-up process.
We break down this task-management software’s core features, pricing, pros and cons.
Slack is hugely popular and feature-rich, but charges more than many of its competitors.
Zoom meeting software review
Combine video conferencing, webinars and much more with Zoom’s easy-to-use web conference platform.
Zoom vs GoToMeeting
Video conferencing is the new normal. Compare these two companies to see which one would work best for you and your business.
Ask an Expert