Trello review

Trello is celebrated by customers, but features and tech support are limited.

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Trello

What is Trello?

Trello is online project-management software designed to help individuals and teams organise and complete tasks. It offers a free plan with limited board integrations, as well as three paid service plans.

Trello’s software uses interactive project boards for teammates to create to-do lists and task cards, set deadlines and assign tasks to fellow team members. A mobile app for both Android and iOS helps teams stay connected across a variety of devices, with offline synchronisation to cover periodic lapses in Internet connectivity.

Trello pricing and fees

Trello offers a free service alongside three paid plans: Gold, Business Class and Enterprise. Eligible educational institutions receive a 30% discount on Trello’s paid plans, while registered nonprofits are eligible for discounts of up to 75%. The provider quotes prices in US dollars – we’ve converted these to pounds sterling but this will fluctuate with exchange rates.

BasicGoldBusiness ClassEnterprise
CostFree$5 (£4) monthly
  • Monthly: $12.50 (£10) per user, per month
  • Annually: $9.99 (£8) per user, per month
  • $20.83 (£16.79) per user, per month for 20-300 users
  • $15.97-$20.81 (£12.87-£16.78) per user, per month for 301-600 users
  • $12.92-$15.96 (£10.41-£12.86) per user, per month for 601-1,000 users
  • $5.92-$12.91 (£4.77-£10.40) per user, per month for 1,001-5,000 users
Power-Up boards13UnlimitedUnlimited
Features
  • 10 team boards
  • Unlimited personal boards, cards and lists
  • Up to 10MB per file attachment
  • Task automation
  • Commands limited to 1 card button, 1 board button and 1 rule
  • Up to 50 command runs monthly
  • Two-factor authentication
All features of the Basic plan, plus:

  • Custom backgrounds, stickers and emojis
  • Premium stickers
  • Up to 250MB per file attachment
  • Saved searches
  • Advanced automation support
All features of the Gold plan, plus:

  • Unlimited team boards
  • Unlimited personal boards, cards and lists
  • Priority support
  • Team board templates and collections
  • Custom fields
  • Calendar and map view
  • App integrations
  • Team task automation
  • Unlimited buttons, rules and scheduled commands
  • Up to 6,000 command runs monthly
  • Command administration
  • Email notifications
    All features of the Business Class plan, plus:

    • Advanced board automation
    • Unlimited command runs
    • Power-Up administration
    • Attachment restrictions
    • Organisation-wide permissions
    • Organisation visible boards
    • Public board management
    • Single sign-on for all SAML IdPs

    Trello’s features

    Underpinning Trello’s software offerings is its board system, where users can create lists, add task cards, set due dates and assign tasks to team members.

    Most features offered on this simple, highly visual platform are designed to support the board system:

    • Boards. Create a project board – a workflow hub where invited team members can design lists, add task cards and comment on project progress.
    • Due dates. Set deadlines for task cards and assign them to appropriate team members.
    • Workflow automation. Eliminate tedious tasks with rule-based triggers, custom card and board buttons, calendar commands and deadline comments.
    • Team board templates. Take advantage of a comprehensive library of industry-specific board templates, including custom designs for those in engineering, marketing and product management.
    • Board app integrations. Customise projects with a range of board-specific app-integrations – called Trello Power-Ups – across analytics and reporting, communications, social media, file management and more.

    How do I sign up for Trello?

    If you’re ready to create an account, head to Trello’s website:

    1. Click Sign Up on Trello’s homepage.
    2. Enter your email address. Click Continue.
    3. Enter your full name and create a password. Click Sign up.
    4. Give your first Trello board a name and add titles for cards in your Things To Do list.
    5. Confirm your email address by following the link that Trello sends to your inbox.

    Trello customer reviews

    Trello’s customer feedback is overwhelmingly positive. In the Google Play Store, Trello has 4.5 out of 5 stars, based on more than 89,000 reviews. In the App Store, it has 4.6 out of 5 stars, based on more than 4,000 reviews

    On Trustpilot, Trello has 4.7 out of 5 stars and a rating of Excellent, based on more than 60 reviews.

    Customers rave about Trello’s simple, user-friendly design and rely on the platform to organise both personal and business-related tasks. Common complaints include Trello’s lack of dark mode (though third-party extensions can solve the problem) and login errors when switching between devices.

    How do I contact Trello support?

    The only way to correspond with Trello customer support is by email. Complete a secure online form and receive a reply from customer support.

    Compare Trello against its competitors

    Table: sorted alphabetically, promoted deals first
    Data indicated here is updated regularly
    Name Product Features Monthly price App Integration Tech support
    monday.com - Basic
    monday.com - Basic
    Direct messaging, Project management
    £8.59
    No
    Email
    monday.com - Standard
    monday.com - Standard
    Direct messaging, Project management, Calendar
    £10.32
    Yes
    Email
    monday.com - Pro
    monday.com - Pro
    Direct messaging, Project management, Calendar
    £17.19
    Yes
    Email
    monday.com - Enterprise
    monday.com - Enterprise
    Direct messaging, Project management, Calendar
    Contact sales
    Yes
    Email, Dedicated support
    Asana - Basic
    Asana - Basic
    Project management, Calendar
    Free
    Yes
    Email, Live chat
    Asana - Premium
    Asana - Premium
    Project management, Calendar
    £11.59
    Yes
    Email, Live chat
    Asana - Business
    Asana - Business
    Project management, Calendar
    £25.69
    Yes
    Email, Live chat
    Asana - Enterprise
    Asana - Enterprise
    Project management, Calendar
    Contact sales
    Yes
    Email, Live chat
    Jira cloud - Free
    Jira cloud - Free
    Project management, Calendar
    Free
    Yes
    Community
    Jira cloud - Standard
    Jira cloud - Standard
    Project management, Calendar
    $3.07 (£2.50)
    Yes
    Email, Community
    Jira self-hosted - Small teams
    Jira self-hosted - Small teams
    Project management, Calendar
    One-time fee: $10 (£8.10)
    Yes
    Email, Community
    Jira self-hosted - Growing teams
    Jira self-hosted - Growing teams
    Project management, Calendar
    One time fee: $2,200 (£1,773)
    Yes
    Email, Community
    Slack - Standard
    Slack - Standard
    Direct messaging, Public chat channels, Video, Project management
    $8 (£6.50)
    Yes
    Email
    Slack - Plus
    Slack - Plus
    Direct messaging, Public chat channels, Video, Project management
    $15 (£12.10)
    Yes
    Email
    Slack - Enterprise Grid
    Slack - Enterprise Grid
    Direct messaging, Public chat channels, Video, Project management
    Contact sales
    Yes
    Email
    Trello - Free
    Trello - Free
    Project management, Calendar
    Free
    No
    Email
    Trello - Gold
    Trello - Gold
    Project management, Calendar
    $5 (£4)
    Yes
    Email
    Trello - Business Class
    Trello - Business Class
    Project management, Calendar
    $12.50 (£10)
    Yes
    Email
    Trello - Enterprise
    Trello - Enterprise
    Project management, Calendar
    from $5.92 (£4.77)
    Yes
    Email
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    Compare up to 4 providers

    Pros and cons of Trello

    Pros

    • Free service tier. Individuals and teams can access Trello’s core software for free.
    • Highly reviewed. Trello garners impressively high feedback across Trustpilot, G2, Google Play and the Apple App Store.
    • Lots of integrations. Between its board-specific add-ons and its browser extensions, Trello offers more than 200 app, plug-in and software integrations.

    Cons

    • Limited support. Trello tech support is limited to email inquiries on weekdays from 9am to 5pm ET.
    • Limited features. Trello’s free service tier limits board Power-Ups, and its core features aren’t as robust as competing task-management software providers.

    Verdict

    This popular software helps individuals and teams stay organised and on task with collaborative boards, lists and tasks. Customers say it’s quick to pick up, and it maintains an outstanding reputation across multiple review platforms. Its biggest drawback? Limited tech support.

    Frequently asked questions

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